pathfinder support team closed this issue

rfinell's Avatar

rfinell

30 Jun, 2019 03:00 PM

There are a least a dozen support requests that mention Pathfinder's odd behavior when it comes to moving desktop icons. The responses are all very polite and frequently confirm that the development team has been made aware of the issue. While this may be true, the development team hasn't seen fit to tackle the issue over an extended time period that includes three or more updates. Support teams should make sure open tickets have been resolved BEFORE closing them. Ignoring the problem won't make it go away. You should fix this and stop pretending that the problem is a new one.

  1. 1 Posted by Daron B on 30 Jun, 2019 04:39 PM

    Daron B's Avatar

    Got to agree with that. My ticket concerning arranging desktop items is still open with no resolution is sight.

  2. Support Staff 2 Posted by Path Finder Sup... on 01 Jul, 2019 04:20 PM

    Path Finder Support Team's Avatar

    Hi,

    Sorry for the inconvenience. 

    The forum is integrated with our CRM system and it automatically closes tickets after each reply.
    Every new reply reopens it, so other users should be able to comment and subscribe to your thread regardless of its status.

    If your issue is not resolved, please do reopen it if you have any additional details.

    Please feel free to write us back and we will be happy to assist you. 

    Best Regards,
    Jordan
    Path Finder Support Team

  3. Path Finder Support Team closed this discussion on 01 Jul, 2019 04:20 PM.

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