Preview crash at the PF8

livefastdiefunnyy's Avatar

livefastdiefunnyy

26 Jun, 2019 01:28 PM

Hello there,

I got another problem and there is it:
When I press the blank keys preview video in the PF8 the clip when turn into white.
Is anyone has the same problem like this?
Please see the attachment what I describe.
Thanks!

  1. Support Staff 1 Posted by Path Finder Sup... on 27 Jun, 2019 10:11 PM

    Path Finder Support Team's Avatar

    Hi Redd,

    Could you please provide any more info? What would be the steps to replicate this issue?

    Looking forward to your reply!

    Best Regards,
    Jordan 
    Path Finder Support Team

  2. Path Finder Support Team closed this discussion on 27 Jun, 2019 10:11 PM.

  3. livefastdiefunnyy re-opened this discussion on 28 Jun, 2019 02:57 PM

  4. 2 Posted by livefastdiefunn... on 28 Jun, 2019 02:57 PM

    livefastdiefunnyy's Avatar

    It's another problem, I mean the previous one is about preview the folder with lots picture will take lots time, and this one is preview video in PF8 with crash as I provide before.

  5. Support Staff 3 Posted by Path Finder Sup... on 28 Jun, 2019 03:04 PM

    Path Finder Support Team's Avatar

    Hi Redd,

    I've already forwarded the long load time for directories with a lot of pictures in it. 

    Any steps we could follow to reproduce video preview crash?

    Best Regards,
    Jordan 
    Path Finder Support Team

  6. Path Finder Support Team closed this discussion on 28 Jun, 2019 03:04 PM.

  7. livefastdiefunnyy re-opened this discussion on 23 Aug, 2019 06:00 AM

  8. 4 Posted by livefastdiefunn... on 23 Aug, 2019 06:00 AM

    livefastdiefunnyy's Avatar

    Hello Jordan

    Finally I figure it out my problem that is I can't preview flv file and it will cause the crash down.

  9. Support Staff 5 Posted by Path Finder Sup... on 24 Aug, 2019 01:05 PM

    Path Finder Support Team's Avatar

    Hi Redd, 

    Thank you for the report! 

    I have forwarded your email to our developers. It may take some time to investigate the details of the issue. 

    Be sure to let us know should any additional questions arise. 

    Best Regards, 
    Jordan
    Path Finder Support Team

  10. Path Finder Support Team closed this discussion on 24 Aug, 2019 01:05 PM.

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