Preview pane - PDF files

brad's Avatar

brad

26 Jun, 2019 05:29 AM

my preview pane is not displaying PDF's as an image.

  1. Support Staff 1 Posted by Path Finder Sup... on 27 Jun, 2019 10:07 PM

    Path Finder Support Team's Avatar

    Hi Brad,

    Which version of macOS and Path Finder do you have installed? Does this happen with any pdf file?

    Please feel free to write us back and we will be happy to assist you.

    Best Regards,
    Jordan 
    Path Finder Support Team

  2. Path Finder Support Team closed this discussion on 27 Jun, 2019 10:07 PM.

  3. brad re-opened this discussion on 27 Jun, 2019 10:44 PM

  4. 2 Posted by brad on 27 Jun, 2019 10:44 PM

    brad's Avatar

    Macos - 10.14.5
    Pathfinder - 8.5.4

    It's only on some PDF files, not all of them

    Thank you,
    Brad Markoff, pres.
    R-Bag / Markoff Industries, Inc.
    808 S. Wall St. - 5th Floor Los Angeles, Ca. 90014
    TEL- 213-213-8222
    Toll Free - 800-742-7224 <tel:800-742-7224>
    Cell - 323–304-2988
    FAX - 213-947-4369 <tel:213-947-4369> ** NEW**
    **** Please note that R-Bag no longer carries inventory of bags. All orders are done on a custom basis overseas. Minimums range from 1,000 - 5,000 pcs, depending on style and material used. We welcome your requests. We now do custom manufacturing in China of ANY promotional product you need. Give us a shot, and see how much MORE $$ you can make.
    Thank you for choosing R-Bag, your #1 supplier of promotional bags. www.rbag.com <http://www.rbag.com/> <http://www.rbag.com <http://www.rbag.com/>>
     Thank you
    P Please consider the environment before printing this e-mail
     

    On 6/27/19, 3:07 PM, "Path Finder Support Team" <[email blocked]> wrote:

        From: Path Finder Support Team (Cocoatech Support)
        Subject: Preview pane - PDF files
        
        Hi Brad,
        
        Which version of macOS and Path Finder do you have installed? Does this happen with any pdf file?
        
        Please feel free to write us back and we will be happy to assist you.
        
        Best Regards,
        Jordan
        Path Finder Support Team
        
        
        
        
        
        View this discussion at our support site online: https://support.cocoatech.com/discussions/problems/144136-preview-pane-pdf-files
        
        ---
        
        To unsubscribe and stop receiving emails from https://support.cocoatech.com, visit https://support.cocoatech.com/unsubscribe/e49f789754d3d55cf6622921f27d3a1d73bf20d5

  5. 3 Posted by rcprador on 27 Jun, 2019 11:43 PM

    rcprador's Avatar

    Your file is on DropBox, does this happens to local PDF files too?

  6. 4 Posted by brad on 27 Jun, 2019 11:59 PM

    brad's Avatar

    Even though it says drobox, these are local files, under the drobox folder which syncs to dropbox cloud

    Thank you,
    Brad Markoff, pres.
    R-Bag / Markoff Industries, Inc.
    808 S. Wall St. - 5th Floor Los Angeles, Ca. 90014
    TEL- 213-213-8222
    Toll Free - 800-742-7224 <tel:800-742-7224>
    Cell - 323–304-2988
    FAX - 213-947-4369 <tel:213-947-4369> ** NEW**
    **** Please note that R-Bag no longer carries inventory of bags. All orders are done on a custom basis overseas. Minimums range from 1,000 - 5,000 pcs, depending on style and material used. We welcome your requests. We now do custom manufacturing in China of ANY promotional product you need. Give us a shot, and see how much MORE $$ you can make.
    Thank you for choosing R-Bag, your #1 supplier of promotional bags. www.rbag.com <http://www.rbag.com/> <http://www.rbag.com <http://www.rbag.com/>>
     Thank you
    P Please consider the environment before printing this e-mail
     

    On 6/27/19, 4:43 PM, "rcprador" <[email blocked]> wrote:

        From: rcprador
        Subject: Preview pane - PDF files
        
        Your file is on DropBox, does this happens to local PDF files too?
        
        
        
        
        
        View this discussion at our support site online: https://support.cocoatech.com/discussions/problems/144136-preview-pane-pdf-files
        
        ---
        
        To unsubscribe and stop receiving emails from https://support.cocoatech.com, visit https://support.cocoatech.com/unsubscribe/e49f789754d3d55cf6622921f27d3a1d73bf20d5

  7. Support Staff 5 Posted by Path Finder Sup... on 28 Jun, 2019 02:44 PM

    Path Finder Support Team's Avatar

    Hi Brad, 

    Does this happen on all the same PDF files or is it random? If you add new Preview module from Window -> Modules, does it also have an incorrect display?

    Could you send us a sample (a snapshot) of PathFinder process in a separate file - this will enable us to analyze what happens with the application. Here's how to get it:

    1. Open Path Finder and reproduce the problem.
    2. Open Activity Monitor from the /Applications/Utilities folder.
    3. Select Path Finder in the process list. To help making a selection, type "Path Finder" in the Filter field.
    4. Click the Sample Process button in the toolbar - this will open a new window entitled "Sample of Path Finder" and a sample of the process is collected.
    5. Click Save and save the sample file.
    6. Close (Command-W) the Sample window opened in step 2.
    7. Send the sample file saved in step 5 to us.

    Looking forward to your reply.

    Best Regards,
    Jordan
    Path Finder Support Team

  8. Path Finder Support Team closed this discussion on 28 Jun, 2019 02:44 PM.

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