PF 8.5.4 Screenshot files do not get the assigned name

Marco Gasparrini's Avatar

Marco Gasparrini

21 Jun, 2019 12:33 PM

Hi, taking a screenshot of my desktop I am asked to give a name to the PNG file.
Well PF 8.5.4 (1969) instead sets always the file name to "tmpSS"without extension

  1. Support Staff 1 Posted by Path Finder Sup... on 23 Jun, 2019 02:06 PM

    Path Finder Support Team's Avatar

    Hi Marco,

    Could you please give us more details? Which way are you making the screenshots? Are you using the Path Finder desktop?

    Please feel free to write us back and we will be happy to assist you.

    Best Regards,
    Jordan 
    Path Finder Support Team

  2. Path Finder Support Team closed this discussion on 23 Jun, 2019 02:06 PM.

  3. Marco Gasparrini re-opened this discussion on 23 Jun, 2019 08:25 PM

  4. 2 Posted by Marco Gasparrin... on 23 Jun, 2019 08:25 PM

    Marco Gasparrini's Avatar

    Hi,
    Yes, I take screenshots with the integrated PF tool
    The screenshot file becomes available in the download folder but the name never matches the assigned name
    The file is OK, only the name is incorrect
    Best regards

    Marco Gasparrini
     +39 347.8920775
    * [email blocked] <mailto:[email blocked]>
    [email blocked] <mailto:[email blocked]>

  5. Support Staff 3 Posted by Path Finder Sup... on 26 Jun, 2019 04:19 PM

    Path Finder Support Team's Avatar

    Hi Marco,

    Could you send us a sample (a snapshot) of PathFinder process in a separate file - this will enable us to analyze what happens with the application. Here's how to get it:

    1. Open Path Finder and reproduce the problem.
    2. Open Activity Monitor from the /Applications/Utilities folder.
    3. Select Path Finder in the process list. To help making a selection, type "Path Finder" in the Filter field.
    4. Click the Sample Process button in the toolbar - this will open a new window entitled "Sample of Path Finder" and a sample of the process is collected.
    5. Click Save and save the sample file.
    6. Close (Command-W) the Sample window opened in step 2.
    7. Send the sample file saved in step 5 to us.

    Looking forward to your reply.

    Best Regards,
    Jordan
    Path Finder Support Team

  6. Path Finder Support Team closed this discussion on 26 Jun, 2019 04:19 PM.

  7. Marco Gasparrini re-opened this discussion on 26 Jun, 2019 04:29 PM

  8. 4 Posted by Marco Gasparrin... on 26 Jun, 2019 04:29 PM

    Marco Gasparrini's Avatar

    As requested
    Best regards
    MArco

    Marco Gasparrini
     +39 347.8920775
    * [email blocked] <mailto:[email blocked]>
    [email blocked] <mailto:[email blocked]>

  9. 5 Posted by Marco Gasparrin... on 26 Jun, 2019 04:39 PM

    Marco Gasparrini's Avatar

    Excuse me
    This log relates to the other problem (PF does not attach file to email)
    I will send you soon the correct log for the first problem

    MArco

    Marco Gasparrini
     +39 347.8920775
    * [email blocked] <mailto:[email blocked]>
    [email blocked] <mailto:[email blocked]>

  10. 6 Posted by Marco Gasparrin... on 26 Jun, 2019 04:41 PM

    Marco Gasparrini's Avatar

    These are the correct files
    Best regards

    Marco Gasparrini
     +39 347.8920775
    * [email blocked] <mailto:[email blocked]>
    [email blocked] <mailto:[email blocked]>

  11. Support Staff 7 Posted by Path Finder Sup... on 26 Jun, 2019 04:57 PM

    Path Finder Support Team's Avatar

    Hi Marco, 

    Thank you for the sample! 

    I have forwarded your email to our developers. It may take some time to investigate the details of the issue. 

    Be sure to let us know should any additional questions arise. 

    Best Regards, 
    Jordan
    Path Finder Support Team

  12. Path Finder Support Team closed this discussion on 26 Jun, 2019 04:57 PM.

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