8.5.1-2 Update Not Working

rnsjunkmail's Avatar

rnsjunkmail

08 Jun, 2019 04:54 AM

I first experienced Update not working with version 8.5, but I executed a workaround by dragging my current version to teh trash and downloading the trial and it found my license and voila I was at 8.5.1 if I recall correctly. Then it happened again with the 8.5.2 update so again I executed the workaround. This third time I decided to see if there was a knowledgeable article on it... couldn't find one that was current (2019) so I decided to start a discussion. I will do the workaround again, but it seems to be happening consistently for me so I thought to start this discussion to give others visibility and a place to record similar symptoms.

  1. Support Staff 1 Posted by Path Finder Sup... on 08 Jun, 2019 06:56 AM

    Path Finder Support Team's Avatar

    Hi,

    Thanks for reaching out!

    Could you please update to 8.5.3 and see if this resolves your issue?

    Please feel free to write us back and we will be happy to assist you.

    Best Regards,
    Jordan 
    Path Finder Support Team

  2. Path Finder Support Team closed this discussion on 08 Jun, 2019 06:56 AM.

  3. rnsjunkmail re-opened this discussion on 08 Jun, 2019 03:45 PM

  4. 2 Posted by rnsjunkmail on 08 Jun, 2019 03:45 PM

    rnsjunkmail's Avatar

    I did this… I can’t verify it works though until the next update, so this ticket should stay open until the next update is released to test the fix.

    The idea "— that the government should be run secretly according to the wishes of the officials and that the people should silently accept whatever is done to them—a dangerous and frightening idea, which must never be allowed to live again on American soil.”

                        Peter Zenger - Fighter for Freedom
                        by Tom Galt
                        (ISBN 0-690-61590-6), p. 217-218

  5. Support Staff 3 Posted by Path Finder Sup... on 11 Jun, 2019 11:25 AM

    Path Finder Support Team's Avatar

    Hi,

    We've recently released Path Finder 8.5.4, would you please try it out?

    Please feel free to write us back and we will be happy to assist you.

    Best Regards,
    Jordan 
    Path Finder Support Team

  6. Path Finder Support Team closed this discussion on 11 Jun, 2019 11:25 AM.

  7. rnsjunkmail re-opened this discussion on 11 Jun, 2019 01:14 PM

  8. 4 Posted by rnsjunkmail on 11 Jun, 2019 01:14 PM

    rnsjunkmail's Avatar

    Good Morning, just tried it and it didn’t work.

    The first time I just ran it without trying to capture snapshots and it did give me an error message. But the second time through I wasn’t doing ti to capture snapshot and I did get the error message. Not sure why.

    Robert

    “You are responsible for how you treat others; you are not responsible for how they treat you."

                       - Anthony Ray Hinton’s mom

  9. Support Staff 5 Posted by Path Finder Sup... on 12 Jun, 2019 01:13 PM

    Path Finder Support Team's Avatar

    Hi Robert,

    Which version of macOS do you have installed? Does your user profile have admin privileges or is it a regular user?

    Have you experienced this issue on any previous versions?

    Looking forward to your reply.

    Best Regards,
    Jordan 
    Path Finder Support Team

  10. Path Finder Support Team closed this discussion on 12 Jun, 2019 01:13 PM.

  11. rnsjunkmail re-opened this discussion on 12 Jun, 2019 04:11 PM

  12. 6 Posted by rnsjunkmail on 12 Jun, 2019 04:11 PM

    rnsjunkmail's Avatar

    macOS 10.13.6 ; Yes, Admin privileges ; Can’t recall.

    I contend that for a nation to try to tax itself into prosperity is like a man standing in a bucket and trying to lift himself up by the handle. - Winston Churchill

  13. Support Staff 7 Posted by Path Finder Sup... on 20 Jun, 2019 07:43 AM

    Path Finder Support Team's Avatar

    Hi,

    Sorry for the delayed reply!

    Could you please give us more details on this issue?

    Please feel free to write us back and we will be happy to assist you.

    Best Regards,
    Jordan 
    Path Finder Support Team

  14. Path Finder Support Team closed this discussion on 20 Jun, 2019 07:43 AM.

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