Blank Get Info Window

kmmedina2002's Avatar


06 Jun, 2019 04:52 PM

My Get Info window is blank (Pathfinder 8, Mac OS Mojave ver 10.14.15). I have cleaned up preferences and deleted and reinstalled the app as per instructions found on other discussions. I have also dragged the Info module into a blank Get Info window but it simply bounces.

How can we solve this please?

  1. Support Staff 1 Posted by Path Finder Sup... on 03 Oct, 2019 12:55 PM

    Path Finder Support Team's Avatar


    Could you send us a sample (a snapshot) of Path Finder process in a separate file? This will enable us to analyze what happens with the application. Here's how to get it:

    1. Open Path Finder and reproduce the problem.
    2. Open Activity Monitor from the /Applications/Utilities folder.
    3. Select Path Finder in the process list. To help making a selection, type "Path Finder" in the Filter field.
    4. Click the Sample Process button in the toolbar - this will open a new window entitled "Sample of Path Finder" and a sample of the process is collected.
    5. Click Save and save the sample file.
    6. Close (Command-W) the Sample window opened in step 2.
    7. Send the sample file saved in step 5 to us.

    Looking forward to your reply.

    Best Regards,
    Path Finder Support Team

  2. Path Finder Support Team closed this discussion on 03 Oct, 2019 12:55 PM.

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