Apply to all conflicts doesn't work

michael.w's Avatar

michael.w

29 May, 2019 02:00 PM

This comment was split from the discussion: Pathfinder problem

Here’s a new problem with both the beta and the latest release version from a couple days ago. When I hit the apply to all button, it doesn’t work. Each dupe gives the error “An error occurred. File exists” then lists the path and a “Skip” or “Stop” button,

  1. 1 Posted by didier.boxus on 30 May, 2019 05:15 AM

    didier.boxus's Avatar

    Same issue for me.

  2. Support Staff 2 Posted by Path Finder Sup... on 02 Jun, 2019 01:11 PM

    Path Finder Support Team's Avatar

    Hi Michael,

    Sorry for the delayed reply!

    Which versions of macOS and Path Finder are you using? Could you please make sure you're updated to Path Finder 8.5.1?

    May I ask what are the steps to reproduce? 

    Please feel free to write us back and we will be happy to assist you.

    Best Regards,
    Jordan 
    Path Finder Support Team

  3. Path Finder Support Team closed this discussion on 02 Jun, 2019 01:11 PM.

  4. michael.w re-opened this discussion on 02 Jun, 2019 02:53 PM

  5. 3 Posted by michael.w on 02 Jun, 2019 02:53 PM

    michael.w's Avatar

    Latest Mac OS and Pathfinder. With this bug your software has become next to useless to me. I go to copy files from one directory to the back drive, meaning there are LOTS of the same files n both but new ones on the drive I want to back up. I drag the new folder (with subfolders) onto the Backup drive and it begins to work. It finds dupe folder and ask to replace or merge. I saw merge. Then it finds dupe files and asks replace or keep. THEN the error I sent you screen shots of occurred for EVERY dupe file on the back up drive.

  6. 4 Posted by michael.w on 02 Jun, 2019 10:16 PM

    michael.w's Avatar

    Here is a video of the problem
    Mike

  7. Support Staff 5 Posted by Path Finder Sup... on 10 Jun, 2019 12:03 PM

    Path Finder Support Team's Avatar

    Hi Mike, 

    Thanks for reporting this issue!

    We've submitted it to our developers, sorry for the inconvenience. 

    Make sure to let us know should any further questions arise. 

    Best Regards, 
    Jordan
    Path Finder Support Team 

  8. Path Finder Support Team closed this discussion on 10 Jun, 2019 12:03 PM.

  9. Dragan re-opened this discussion on 10 Jun, 2019 05:04 PM

  10. Support Staff 6 Posted by Dragan on 10 Jun, 2019 05:04 PM

    Dragan's Avatar

    This bug was introduced (unfortunately) in version 8.5, which contains a bit reworked copy/move/delete/(de)compress engine to achieve some speed improvements. It if fixed in the latest version 8.5.4. We apologise for inconvenience.

    Please update Path Finder to the latest version and let us know if folder merging works as it is supposed to.

    Thanks for your patience, time and support.

  11. 7 Posted by createmotive on 27 Sep, 2019 01:15 AM

    createmotive's Avatar

    I'm seeing this in 8.6

  12. 8 Posted by createmotive on 27 Sep, 2019 01:22 AM

    createmotive's Avatar

    This is suuuper frustrating. It was happening before, intermittently, but am now copying a high quantity set of files... and I have to click 'skip' every few seconds.

    This means I need constant attention on this.

    Which makes the software essentially useless as this will take days upon days.

    Thanks,

    Daniel

  13. Path Finder Support Team closed this discussion on 29 Sep, 2019 12:35 AM.

  14. Path Finder Support Team re-opened this discussion on 29 Sep, 2019 12:37 AM

  15. Support Staff 9 Posted by Path Finder Sup... on 29 Sep, 2019 12:37 AM

    Path Finder Support Team's Avatar

    Hi Daniel, 

    Could you send us a sample (a snapshot) of Path Finder process in a separate file? This will enable us to analyze what happens with the application. Here's how to get it:

    1. Open Path Finder and reproduce the problem.
    2. Open Activity Monitor from the /Applications/Utilities folder.
    3. Select Path Finder in the process list. To help making a selection, type "Path Finder" in the Filter field.
    4. Click the Sample Process button in the toolbar - this will open a new window entitled "Sample of Path Finder" and a sample of the process is collected.
    5. Click Save and save the sample file.
    6. Close (Command-W) the Sample window opened in step 2.
    7. Send the sample file saved in step 5 to us.

    Looking forward to your reply.

    Best Regards,
    Jordan
    Path Finder Support Team

  16. Path Finder Support Team closed this discussion on 29 Sep, 2019 12:37 AM.

  17. Dragan re-opened this discussion on 01 Oct, 2019 08:10 AM

  18. Support Staff 10 Posted by Dragan on 01 Oct, 2019 08:10 AM

    Dragan's Avatar

    Hi Daniel,

    Can you please upload a screen snapshot of the issue? What is the exact error displayed, which you need to "Skip" every time?

  19. 11 Posted by Daniel Carpente... on 01 Oct, 2019 02:28 PM

    Daniel Carpenter's Avatar

    It is the exact one from the top of this thread. No difference.

    It happens when transferring from one external drive to another.

    This is - largely - the whole reason I spent the money to have the
    software.

    Attached.

    Thanks

    *Daniel Carpenter*

    *Motive*
    Principal Designer

    [email blocked] | 206.795.0189 <(206)%20795-0189> |
    createmotive.com

  20. 12 Posted by victorwoo on 08 Feb, 2020 04:49 AM

    victorwoo's Avatar

    Yes, it happens when source dir contains "._*" files.
    You can reproduce when moving directory from a EXFAT disk to another EXFAT disk

    Path Finder 9.0.6 (2027)
    macOS Catalina 10.15.3 (19D76)

  21. Path Finder Support Team closed this discussion on 08 Sep, 2020 12:09 PM.

  22. Path Finder Support Team re-opened this discussion on 08 Sep, 2020 12:10 PM

  23. Support Staff 13 Posted by Path Finder Sup... on 08 Sep, 2020 12:10 PM

    Path Finder Support Team's Avatar

    Hi there, 

    Mary from Path Finder support here!

    First of all, please accept my apologies for such a delayed response. I understand how frustrating it might be not to receive any response for such a long time. I apologize and will make sure this won’t happen again.

    Can you please specify if the following issue still persists once you update your Path Finder 9 to the latest version available, e.g. 9.4?

    Looking forward to your reply!

    Best Regards,
    Mary 
    Path Finder Support Team

  24. Path Finder Support Team closed this discussion on 08 Sep, 2020 12:10 PM.

  25. Daniel Carpenter re-opened this discussion on 31 Oct, 2020 05:18 PM

  26. 14 Posted by Daniel Carpente... on 31 Oct, 2020 05:18 PM

    Daniel Carpenter's Avatar

    Hi,

    I am trying to open and work with pathfinder and it is now telling me I do
    not own it, and has placed me on a free trial.

    Help?

    *Daniel Carpenter*

    *Motive*
    Principal Designer

    [email blocked] | 206.795.0189 <(206)%20795-0189> |
    createmotive.com

  27. 15 Posted by Daniel Carpente... on 31 Oct, 2020 06:11 PM

    Daniel Carpenter's Avatar

    Hey Mary,

    I emailed a bit ago but did not include much detail.

    Apparently the product auto updated me to a newer version and is not
    accepting my license as valid.

    It asked me to input my license, which I did, and then said 'nope' and
    dropped me into a free trial.

    I now have an option to buy the software again and that's it.

    Below is my original product license and registration info for yoru
    records. Please provide me with an updated liscense or another path to
    functionality so I can use the software.

    Thank you!

    Hi Daniel,

    We have finished processing your order.
    Your Licenses
    ItemLicenseEmailUsers
    Path Finder 8 PF8-5d7bab3c40bbe [email blocked] 1[Order
    #33231-2020] (September 13, 2019)
    ProductUsersPrice
    Path Finder 8 1 $40.00
    Subtotal: $40.00
    Payment method: Credit card
    Total: $40.00

    *Daniel Carpenter*

    *Motive*
    Principal Designer

    [email blocked] | 206.795.0189 <(206)%20795-0189> |
    createmotive.com

  28. Path Finder Support Team closed this discussion on 02 Nov, 2020 08:16 AM.

  29. Path Finder Support Team re-opened this discussion on 02 Nov, 2020 08:17 AM

  30. Support Staff 16 Posted by Path Finder Sup... on 02 Nov, 2020 08:17 AM

    Path Finder Support Team's Avatar

    Hi Michael,

    Mary from Path Finder support here!

    As you might know, PF license version works for its according app version, therefore, in order to get back to using Path Finder you have a license for, you would need to install your current application using AppCleaner and install PF8 app back: https://get.cocoatech.com/PF8_6_0.dmg

    Once the app is installed, make sure to perform the following Terminal command to turn off auto-updates.

    defaults write com.cocoatech.PathFinder SUEnableAutomaticChecks NO

    That should disable automatic update checks, manual checks will still work.

    Please note that if you delete your preference file and let Path Finder create a fresh copy on next launch, the update behavior will be back again and you’ll need to execute that command again.

    Should you have anything else you'd like to address, please feel free to write us back, and we will be happy to assist you.

    Best Regards,
    Mary 
    Path Finder Support Team

  31. Path Finder Support Team closed this discussion on 02 Nov, 2020 08:17 AM.

  32. Daniel Carpenter re-opened this discussion on 03 Nov, 2020 03:17 AM

  33. 17 Posted by Daniel Carpente... on 03 Nov, 2020 03:17 AM

    Daniel Carpenter's Avatar

    Hi Mary,

    I think this is very unfair.

    We are on a thread in which I was trying to receive support directly after
    buying your product and in which I stated the reason i had purchased the
    software could not function...

    And in which your team dropped the ball in getting back to me for support.

    Your own support response from a month ago (I did not respond right away as
    i was out of town for sometime) had this recommendation for addressing the
    issue: "Can you please specify if the following issue still persists once
    you update your Path Finder 9 to the latest version available, e.g. 9.4?"

    I have never been able to effectively use teh software.

    I did not receive adequate support.

    I was not responded to for a year.

    I would like you to license me to the current version and see if we can
    make the money I have invested worth while as currently... it is far from
    it.

    Thank you,

    *Daniel Carpenter*

    *Motive*
    Principal Designer

    [email blocked] | 206.795.0189 <(206)%20795-0189> |
    createmotive.com

  34. Support Staff 18 Posted by Path Finder Sup... on 06 Nov, 2020 10:33 AM

    Path Finder Support Team's Avatar

    Hi Daniel,

    Mary from Path Finder support here!

    I am very sorry for such long delay in the responses we have provided you with the previously. This is not something we are proud of and surely, we are making sure now that such things won't happen in the future. I can completely understand your frustration and I would be feeling the same if I were in your shoes.

    Though we're sorry for the experience you have received using Path Finder, unfortunately, it is impossible for us to provide you with a free upgrade to the latest version. In this case, I would suggest re-installing PF8 or trying the trial version of PF9 for 60-days.

    Thank you for your understanding and have a great day!

    Best Regards,
    Mary 
    Path Finder Support Team

  35. Path Finder Support Team closed this discussion on 06 Nov, 2020 10:33 AM.

  36. Daniel Carpenter re-opened this discussion on 06 Nov, 2020 01:41 PM

  37. 19 Posted by Daniel Carpente... on 06 Nov, 2020 01:41 PM

    Daniel Carpenter's Avatar

    That’s fine Mary.

    I’d like to resolve my original issue.

    I reached out within days of buying the software explaining the bug and
    that the software didn’t work for my use.

    Please issue me a refund.

    Thank you

  38. Support Staff 20 Posted by Path Finder Sup... on 12 Nov, 2020 03:04 PM

    Path Finder Support Team's Avatar

    Hi Daniel.

    In Cocoatech we have a 30-day refund policy. For example, if you have made a purchase within the last 30 days and let us know about your wish for a refund, we would issue you it without any further questions.

    Unfortunately, as you have not reported your wish to proceed with a refund back in 2019, you are not qualified for one now.

    I am afraid, at this moment being, we cannot do anything else to address this issue anymore as PF8 is no longer supported.  

    Best Regards,
    Mary 
    Path Finder Support Team

  39. Path Finder Support Team closed this discussion on 12 Nov, 2020 03:04 PM.

  40. Daniel Carpenter re-opened this discussion on 12 Nov, 2020 03:18 PM

  41. 21 Posted by Daniel Carpente... on 12 Nov, 2020 03:18 PM

    Daniel Carpenter's Avatar

    Fine.

    I think its really poor business posture and it will hurt your company
    success long term, but okay. Good luck with that, not my problem.

    One issue I have at present is that your software auto updated and deleted
    my software as I had it, putting me on the trial of the new version you
    won't grant me access to, despite the failure of your support team to help
    me previously.... and so I have a ticking clock on a free trial.

    I am not ready to engage in such a trial and evaluate if the update
    resolves the issues that made my initial investment worthless.

    I probably will later.

    How do we pause that?

    *Daniel Carpenter*

    *Motive*
    Principal Designer

    [email blocked] | 206.795.0189 <(206)%20795-0189> |
    createmotive.com

  42. Support Staff 22 Posted by Path Finder Sup... on 12 Nov, 2020 03:28 PM

    Path Finder Support Team's Avatar

    Hi Daniel,

    There is no need to pause the Trial as Path Finder only counts the days on Trial when you use it, therefore, if you quit the app itself, the Trial won't be counting the days out.

    Best Regards,
    Mary 
    Path Finder Support Team

  43. Path Finder Support Team closed this discussion on 12 Nov, 2020 03:28 PM.

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