Zip files hangs when double click to uncompress in PF 8.5.1

afcdmc's Avatar

afcdmc

28 May, 2019 02:37 PM

Zip files hangs when double click to uncompress in PF 8.5.1 but if I double click and use open with archive utility it opens fine!!! Using PF 8.5.1 with High Sierra 10.13.6

  1. Support Staff 1 Posted by Path Finder Sup... on 02 Jun, 2019 07:18 AM

    Path Finder Support Team's Avatar

    Hi,

    Thanks for reporting this!

    Could you send us a sample (a snapshot) of PathFinder process in a separate file - this will enable us to analyze what happens with the application. Here's how to get it:

    1. Open Path Finder and reproduce the problem.
    2. Open Activity Monitor from the /Applications/Utilities folder.
    3. Select Path Finder in the process list. To help making a selection, type "Path Finder" in the Filter field.
    4. Click the Sample Process button in the toolbar - this will open a new window entitled "Sample of Path Finder" and a sample of the process is collected.
    5. Click Save and save the sample file.
    6. Close (Command-W) the Sample window opened in step 2.
    7. Send the sample file saved in step 5 to us.

    Looking forward to your reply.

    Best Regards,
    Jordan
    Path Finder Support Team

  2. Path Finder Support Team closed this discussion on 02 Jun, 2019 07:18 AM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac