Favorites have disappeared

pathfinder's Avatar

pathfinder

14 May, 2019 11:44 AM

Hi,

with Path Finder 8.3.9, on my different Macs, my Favorites disappear aftter Startup of Path Finder. Sometimes they re-appear after a half a minute or so, sometimes they never come back.

I saw several other people reporting this behaviour, this is clearly a bug, and a very annoying one too :-(

Thanks,
Eric

  1. 1 Posted by pathfinder on 14 May, 2019 02:03 PM

    pathfinder's Avatar

    Just now, 3:15h later, the Favorites are back again. What is that behaviour?

  2. Path Finder Support Team closed this discussion on 15 May, 2019 12:19 PM.

  3. Path Finder Support Team re-opened this discussion on 15 May, 2019 12:20 PM

  4. Support Staff 2 Posted by Path Finder Sup... on 15 May, 2019 12:20 PM

    Path Finder Support Team's Avatar

    Hi Eric,

    Thanks for reporting this!

    This is the first report we have about preferences reappearing after being lost/hidden actually. Have you tried changing anything while the preferences were gone? Does this happen frequently?

    Could you send us a sample (a snapshot) of PathFinder process in a separate file next time this happens? This will enable us to analyze what happens with the application. Here's how to get it:

    1. Open Path Finder and reproduce the problem.
    2. Open Activity Monitor from the /Applications/Utilities folder.
    3. Select Path Finder in the process list. To help making a selection, type "Path Finder" in the Filter field.
    4. Click the Sample Process button in the toolbar - this will open a new window entitled "Sample of Path Finder" and a sample of the process is collected.
    5. Click Save and save the sample file.
    6. Close (Command-W) the Sample window opened in step 2.
    7. Send the sample file saved in step 5 to us.

    Looking forward to your reply.

    Best Regards,
    Jordan
    Path Finder Support Team

  5. Path Finder Support Team closed this discussion on 15 May, 2019 12:20 PM.

  6. pathfinder re-opened this discussion on 15 May, 2019 07:24 PM

  7. 3 Posted by pathfinder on 15 May, 2019 07:24 PM

    pathfinder's Avatar

    Hi Jordan,

    here is the sample after the Path Finder's startup, when the Favorites have vanished.

    Best,
    Eric

  8. 4 Posted by George Jardim on 16 May, 2019 04:17 PM

    George Jardim's Avatar

    My Favorites Sidebar has disappeared. Where is it located? How can I get it back?

  9. 5 Posted by incodes on 16 May, 2019 04:27 PM

    incodes's Avatar

    My Favorites Sidebar has disappeared. Here is the sample file.

  10. Support Staff 6 Posted by Path Finder Sup... on 16 May, 2019 04:45 PM

    Path Finder Support Team's Avatar

    Eric,

    Thank you for the process sample. I will forward it to our development team.

    George, incodes,

    Did you make anything prior to this happening? Do you miss saved items or the entire sidebar module? In the latter case, please open Window -> Modules, and drag-and-drop the Sidebar in place to restore it.

    Best Regards,
    Jordan
    Path Finder Support Team

  11. Path Finder Support Team closed this discussion on 16 May, 2019 04:45 PM.

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