Get Info

tcw1138's Avatar

tcw1138

07 May, 2019 09:19 PM

When I attempt to "Get Info" on a file, I am presented with a blank window.
High Sierra 10.13.6
PF 8.3.9

  1. Support Staff 1 Posted by Path Finder Sup... on 08 May, 2019 06:54 PM

    Path Finder Support Team's Avatar

    Hi,

    Could you send us a sample (a snapshot) of PathFinder process in a separate file - this will enable us to analyze what happens with the application. Here's how to get it:

    1. Open Path Finder and reproduce the problem.
    2. Open Activity Monitor from the /Applications/Utilities folder.
    3. Select Path Finder in the process list. To help making a selection, type "Path Finder" in the Filter field.
    4. Click the Sample Process button in the toolbar - this will open a new window entitled "Sample of Path Finder" and a sample of the process is collected.
    5. Click Save and save the sample file.
    6. Close (Command-W) the Sample window opened in step 2.
    7. Send the sample file saved in step 5 to us.

    Looking forward to your reply.

    Best Regards,
    Jordan
    Path Finder Support Team

  2. Path Finder Support Team closed this discussion on 08 May, 2019 06:54 PM.

  3. tcw1138 re-opened this discussion on 23 May, 2019 02:43 AM

  4. 2 Posted by tcw1138 on 23 May, 2019 02:43 AM

    tcw1138's Avatar
    On May 8, 2019, 13:54 -0500, Path Finder Support Team <[email blocked]>, wrote:
    From: Path Finder Support Team (Cocoatech Support)
    Subject: Get Info

    Hi,

    Could you send us a sample (a snapshot) of PathFinder process in a separate file - this will enable us to analyze what happens with the application. Here's how to get it:

    1. Open Path Finder and reproduce the problem.
    2. Open Activity Monitor from the /Applications/Utilities folder.
    3. Select Path Finder in the process list. To help making a selection, type "Path Finder" in the Filter field.
    4. Click the Sample Process button in the toolbar - this will open a new window entitled "Sample of Path Finder" and a sample of the process is collected.
    5. Click Save and save the sample file.
    6. Close (Command-W) the Sample window opened in step 2.
    7. Send the sample file saved in step 5 to us.

    Looking forward to your reply.

    Best Regards,
    Jordan
    Path Finder Support Team





    View this discussion at our support site online: https://support.cocoatech.com/discussions/problems/139638-get-info

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  5. Support Staff 3 Posted by Path Finder Sup... on 23 May, 2019 10:30 PM

    Path Finder Support Team's Avatar

    Hi, 

    Thank you for the sample! 

    I have forwarded your email to our developers. It may take some time to investigate the details of the issue. 

    Be sure to let us know should any additional questions arise. 

    Best Regards, 
    Jordan
    Path Finder Support Team

  6. Path Finder Support Team closed this discussion on 23 May, 2019 10:30 PM.

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