Get Info panel is empty

jcoco's Avatar

jcoco

05 May, 2019 01:57 PM

Hi, I use PF8 and Mojave 10.14.4. The Get Info function does not work. The panel is empty. Command-I, right click , and File menu all have the same result.

Image attached

  1. Support Staff 1 Posted by Path Finder Sup... on 06 May, 2019 07:19 AM

    Path Finder Support Team's Avatar

    Hi,

    Could you send us a sample (a snapshot) of PathFinder process in a separate file - this will enable us to analyze what happens with the application. Here's how to get it:

    1. Open Path Finder and reproduce the problem.
    2. Open Activity Monitor from the /Applications/Utilities folder.
    3. Select Path Finder in the process list. To help making a selection, type "Path Finder" in the Filter field.
    4. Click the Sample Process button in the toolbar - this will open a new window entitled "Sample of Path Finder" and a sample of the process is collected.
    5. Click Save and save the sample file.
    6. Close (Command-W) the Sample window opened in step 2.
    7. Send the sample file saved in step 5 to us.

    Looking forward to your reply.

    Best Regards,
    Jordan
    Path Finder Support Team

  2. Path Finder Support Team closed this discussion on 06 May, 2019 07:19 AM.

  3. jcoco re-opened this discussion on 06 May, 2019 12:02 PM

  4. 2 Posted by jcoco on 06 May, 2019 12:02 PM

    jcoco's Avatar

    Here is the file.

    If you need remote debit help, I'm no Xcode debugger expert but could
    work with you in a screen share.

    Cheers, James

    --------------------------------------------------------------------------
    James Grenning - Author of TDD for Embedded C - wingman-sw.com/tddec
    wingman-sw.com
    wingman-sw.com/blog
    twitter.com/jwgrenning
    facebook.com/wingman.sw
    Cell: +1 847-630-0998
    [![wingman
    software](http://www.wingman-sw.com/images/wingman.png)](http://wingman-sw.com)

  5. Support Staff 3 Posted by Path Finder Sup... on 06 May, 2019 12:21 PM

    Path Finder Support Team's Avatar

    Hi jcoco, 

    Thank you for the sample! 

    I have forwarded your email to our developers. It may take some time to investigate the details of the issue. 

    Be sure to let us know should any additional questions arise. 

    Best Regards, 
    Jordan
    Path Finder Support Team

  6. Path Finder Support Team closed this discussion on 06 May, 2019 12:21 PM.

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