freeze and lost few times favourites links

Chris's Avatar

Chris

11 Apr, 2019 03:34 AM

hi Guru, I just bought a license a few weeks ago, and I see your software is not able to handle on MacBook Pro 2018. I think I have quite a good spec on the MAc but your soft freeze many time. In the past, I had frozen App on Finder Apple App but never like this (few times per day). Also, I was setting up favorites links three times already, some of them from my mac SSD and few of them from external server link. I feel just wasted of my time to do so again, worry gonna disappear again. What to do? My graphic designer was recommending your soft as the best of the best but my experience is terrible from the very beginning. Please help me to understand why it's like this?
regards,
Chris

  1. Support Staff 1 Posted by Path Finder Sup... on 24 Apr, 2019 06:34 AM

    Path Finder Support Team's Avatar

    Hi Chris, 

    I'm so sorry for the delayed reply!
    Your message got buried in the spam folder, unfortunately. 

    Could you please let me know if you still experience any issues? Have you tried making a clean reinstall?: 

    1. Delete Path Finder and its traces according to the article: 
      http://support.cocoatech.com/kb/installation-and-compatibility/how-...
      (The AppCleaner option is highly recommended) 
    2. Download the latest version of the app from our site
    3. Launch Path Finder and move it to the Apps folder as the app suggests

    Let me know how it goes. 

    Best Regards, 
    Jordan
    Path Finder Support Team 

  2. Path Finder Support Team closed this discussion on 24 Apr, 2019 06:34 AM.

  3. BOROWSKI Chris re-opened this discussion on 24 Apr, 2019 10:06 PM

  4. 2 Posted by BOROWSKI Chris on 24 Apr, 2019 10:06 PM

    BOROWSKI Chris's Avatar

    Hi Jordan,

    I think now I’m ready to give Path Finder. I don’t feel advantage of use your soft. As I mention my designer is excited about your App from years but from my end I see just slow performance, freezing and those side bar favourite links diseapiring for every time when restart mac.

    Maybe i ll try one more time after i back from my trip

    Anyway thank you.

    Regards,
    Chris | Krzysztof Przybylo
    sent by mobile

  5. Support Staff 3 Posted by Path Finder Sup... on 25 Apr, 2019 06:34 AM

    Path Finder Support Team's Avatar

    Hi Chris,

    Thank you for your feedback.

    We have an update that is about to be released so you should get the improved experience once you're back :)

    Feel free to write us back and we will be happy to assist you.

    Best Regards,
    Jordan 
    Path Finder Support Team

  6. Path Finder Support Team closed this discussion on 25 Apr, 2019 06:34 AM.

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