PF8 crashes when opening file information window or when disconnecting network folders

hopp1's Avatar

hopp1

09 Apr, 2019 11:07 AM

PF8 crashes every time I try to access file information, e.g. to add file tags by clicking the command-i key for a selected file.
Also PF crashes when I close the computer lid while PF has a window open that accesses network based folders.
Apple finder has none of these problems.
After crashing typically it is not sufficient to just open PF again, PF won't restart unless I restart the computer.
Having read earlier discussions, I have already set the preferences to allow PF full disk access.
This has been a persistent issue for months, and obviously continues to annoy to the extent that I am starting to avoid using PF and am looking for alternatives.
I use a MacBook Pro, Mojave 10.14.3
Any suggestions anyone?

  1. Support Staff 1 Posted by Path Finder Sup... on 10 Apr, 2019 11:25 AM

    Path Finder Support Team's Avatar

    Hi Harmen, 

    May I ask you to follow the instruction and check if the issue still persists: 

    1. Delete Path Finder and its traces according to the article: 
      http://support.cocoatech.com/kb/installation-and-compatibility/how-...
      (The AppCleaner option is highly recommended) 
    2. Download the latest version of the app from our site
    3. Launch Path Finder and move it to the Apps folder as the app suggests

    Let me know how it goes. 

    Best Regards, 
    Jordan
    Path Finder Support Team 

  2. Path Finder Support Team closed this discussion on 10 Apr, 2019 11:25 AM.

  3. hopp1 re-opened this discussion on 11 Apr, 2019 10:37 PM

  4. 2 Posted by hopp1 on 11 Apr, 2019 10:37 PM

    hopp1's Avatar

    Hi Jordan

    Many thanks, this seems to have done the trick. I can now normally access the file information.

    Best wishes and good luck with the further development of pf, it is an indispensable tool!

    Harmen

  5. Path Finder Support Team closed this discussion on 11 Apr, 2019 10:41 PM.

  6. hopp1 re-opened this discussion on 15 Apr, 2019 11:01 PM

  7. 3 Posted by hopp1 on 15 Apr, 2019 11:01 PM

    hopp1's Avatar

    Unfortunately the same issue has now reappeared - possibly because I upgraded to Mojave 10.14.4. But I did remove the (with Mojave reinstated) quarantine settings in terminal as directed earlier. Still the problem occurs:

    When clicking Cmd-i when on a file PF8 freezes and I have to completely restart the computer! This time at least the settings for the folder favourites remained intact.

  8. Support Staff 4 Posted by Path Finder Sup... on 17 Apr, 2019 01:39 PM

    Path Finder Support Team's Avatar

    Hi Harmen, 

    Please follow the instruction and check if the issue still persists: 

    1. Make sure that Path Finder is located in the Applications folder
      (in case you are using macOS Mojave) Use System Preferences > Security & Privacy > grant Full Disk Access to Path Finder

    2. Open your terminal and paste the following command to check if Path Finder has been slapped with the quarantined extended attribute:
      xattr /Applications/"Path Finder.app"

    3. If you see com.apple.quarantine returned as output from that last command, then go ahead and run this next command:
      xattr -d com.apple.quarantine /Applications/"Path Finder.app"

    You won't get any feedback or output from that command, but that's okay because you can just run the first command again to see for yourself if the com.apple.quarantine attribute shows up again. It shouldn't, and now Path Finder is freed from Apple quarantine jail. Restart your PathFinder now. 

    Don't hesitate to contact us should any questions arise. 

    Best Regards,
    Jordan
    Path Finder Support Team 

  9. Path Finder Support Team closed this discussion on 17 Apr, 2019 01:39 PM.

  10. hopp1 re-opened this discussion on 17 Apr, 2019 11:16 PM

  11. 5 Posted by hopp1 on 17 Apr, 2019 11:16 PM

    hopp1's Avatar

    Hi Jordan

    I had already done all that and still the same error occurred.
    I now however first removed PF from the list of programs permitted full access and then added it again.
    The same error still occurred but after the (forced) restart the problem seems to now have disappeared.
    So it seems important to actively replace PF’s full disk access with any newer version upgrade of OSX.

    Harmen

  12. Support Staff 6 Posted by Path Finder Sup... on 18 Apr, 2019 06:50 PM

    Path Finder Support Team's Avatar

    Hi Harmen,

    I'm glad this was resolved for you!

    Please feel free to write us back and we will be happy to assist you.

    Best Regards,
    Jordan 
    Path Finder Support Team

  13. Path Finder Support Team closed this discussion on 18 Apr, 2019 06:50 PM.

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