blank browser window

keldon's Avatar

keldon

02 Apr, 2019 05:30 PM

Like others I am suddenly getting a blank window for every Path Finder browser window I open.
I have deleted libraries and restarted - no good.
This obviously renders the product unusable for me and is impairing my work.

The one bit of information that I can add is that this happened immediately after I installed a VPN client and started using it.
That leads me to guess that some 'phone home' routine may have encountered a hiccup and there is no recovery path.

Please let the developers know that this bug makes the entire product unusable.
I hope that helps them prioritize the fix near the top of their list.

  1. 1 Posted by keldon on 02 Apr, 2019 05:36 PM

    keldon's Avatar

    Update. From reading other posts with the same problem I discovered a work around.
    If I close all PF windows and then double click on my hard drive icon on the desktop then I get a browser window which is not blank.

  2. Path Finder Support Team closed this discussion on 03 Apr, 2019 12:15 PM.

  3. Path Finder Support Team re-opened this discussion on 03 Apr, 2019 12:15 PM

  4. Support Staff 2 Posted by Path Finder Sup... on 03 Apr, 2019 12:16 PM

    Path Finder Support Team's Avatar

    Hi,

    Thanks for contacting us!

    Which versions of macOS and Path Finder are you running? May I ask to take a screenshot or a screen capture to share with us?
    Are there any steps we could take to reproduce this issue?

    Looking forward to your reply.

    Best Regards,
    Jordan 
    Path Finder Support Team

  5. Path Finder Support Team closed this discussion on 03 Apr, 2019 12:16 PM.

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