Another uninstall discussion (Buy Later does not work)

adbarr's Avatar

adbarr

26 Mar, 2019 10:41 AM

Hello

Have had v.6.0.2. on my computer for years. The trial nag screen opens with any native "Reveal in Finder" functions. When I select Buy Later, the app opens in the menu bar, but nearly all of the options are greyed out (including Preferences), and no window opens.

Functionality may have been lost from previous attempts to remove using AppCleaner.

See attached.

5 years is enough time, let's get it fixed!!

  1. Support Staff 1 Posted by Path Finder Sup... on 26 Mar, 2019 06:12 PM

    Path Finder Support Team's Avatar

    Hi Andrew,

    Which version of MacOS do you have Installed? Is it Mojave?

    I'm afraid Path Finder 6 will not work with MacOS Mojave.

    Please feel free to write us back and we will be happy to assist you.

    Best Regards,
    Jordan 
    Path Finder Support Team

  2. Path Finder Support Team closed this discussion on 26 Mar, 2019 06:12 PM.

  3. adbarr re-opened this discussion on 26 Mar, 2019 06:33 PM

  4. 2 Posted by adbarr on 26 Mar, 2019 06:33 PM

    adbarr's Avatar

    Yes it is Mojave. Not trying to get it to work, trying to uninstall it. Have not used it for years but there was never a clean uninstall and it is incorporated into core system functions and needs to be removed.

    Thanks
    Andrew

    Sent from my iPhone

    ________________________________
    From: Path Finder Support Team <[email blocked]>
    Sent: Tuesday, March 26, 2019 13:12
    To: [email blocked]
    Subject: Cocoatech Support

    From: Path Finder Support Team (Cocoatech Support)
    Subject: Another uninstall discussion (Buy Later does not work)

    Hi Andrew,

    Which version of MacOS do you have Installed? Is it Mojave?

    I'm afraid Path Finder 6 will not work with MacOS Mojave.

    Please feel free to write us back and we will be happy to assist you.

    Best Regards,
    Jordan
    Path Finder Support Team

    View this discussion at our support site online: https://support.cocoatech.com/discussions/problems/135883-another-uninstall-discussion-buy-later-does-not-work

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    To unsubscribe and stop receiving emails from https://support.cocoatech.com, visit https://support.cocoatech.com/unsubscribe/e780a53778a2d78b06ec08067208ad53e52f38f9

  5. Support Staff 3 Posted by Path Finder Sup... on 27 Mar, 2019 09:16 AM

    Path Finder Support Team's Avatar

    Hi Andrew,

    Please, Install Path Finder 8 trial, then go to Path Finder > Preferences > General and uncheck the "Set as the default browser" box.

    This should help to remove this behavior. You may then uninstall Path Finder 6. You are welcome to keep trialing Path Finder 8 or uninstall it as well after the issue is resolved.

    Please feel free to write us back and we will be happy to assist you.

    Best Regards,
    Jordan 
    Path Finder Support Team

  6. Path Finder Support Team closed this discussion on 27 Mar, 2019 09:16 AM.

  7. adbarr re-opened this discussion on 27 Mar, 2019 09:18 AM

  8. 4 Posted by adbarr on 27 Mar, 2019 09:18 AM

    adbarr's Avatar

    Jordan

    Have already attempted that. Those settings are disabled in PF8. And yet the issue persists.

    Thanks
    Andrew

  9. Support Staff 5 Posted by Path Finder Sup... on 27 Mar, 2019 10:43 AM

    Path Finder Support Team's Avatar

    Hi Andrew,

    Please, do the following:
    Open Path Finder
      Go to Preferences     In the Finder tab, enable then disable again these options:       Hide Finder's desktop       Quit Finder when Path Finder launches       Enable Finder's "Remove from Dock" menu option     In the General tab, enable then disable again these options:       Launch Path Finder at login       Set as the default file browser Quit Path Finder
    Manually delete all of the Path Finder items:

    /Applications/Path Finder.app /Library/Application Support/Path Finder/ /Users//Library/Application Support/Path Finder/

    /Users//Library/Preferences/com.cocoatech.pathfinder.plist /Users//Library/Preferences/com.cocoatech.PathFinder.plist.lockfile /Users//Library/Preferences/com.cocoatech.PathFinder.LSSharedFileList.plist.lockfile

    /Users//Library/Caches/com.cocoatech.PathFinder/ /Users//Library/Caches/QCCompositionRepository-com.cocoatech.PathFinder.cache

    /Users//Library/Contextual Menu Items/Path Finder CM.plugin /Users//Library/Saved Application State/com.cocoatech.PathFinder.savedState/

    /Library/PrivilegedHelperTools/com.cocoatech.pathfinder.SMFHelper[#] /Library/LaunchDaemons/com.cocoatech.pathfinder.SMFHelper[#].plist

    Let me know how it goes!

    Best Regards,
    Jordan 
    Path Finder Support Team

  10. Path Finder Support Team closed this discussion on 27 Mar, 2019 10:43 AM.

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