iCloud drive blank

Bradford Bosley's Avatar

Bradford Bosley

02 Mar, 2019 06:33 AM

I have followed the set up instructions but when I click iCloud drive no files are shown. It works find in regular OS X Finder. If I customize the sidebar from the default will this prevent iCloud drive from working?

  1. Support Staff 1 Posted by Path Finder Sup... on 03 Mar, 2019 02:47 PM

    Path Finder Support Team's Avatar

    Hi Bradford, 

    Please follow the instruction and check if the issue still persists: 

    1. Make sure that Path Finder is located in the Applications folder
      (in case you are using macOS Mojave) Use System Preferences > Security & Privacy > grant Full Disk Access to Path Finder

    2. Open your terminal and paste the following command to check if Path Finder has been slapped with the quarantined extended attribute:
      xattr /Applications/"Path Finder.app"

    3. If you see com.apple.quarantine returned as output from that last command, then go ahead and run this next command:
      xattr -d com.apple.quarantine /Applications/"Path Finder.app"

    You won't get any feedback or output from that command, but that's okay because you can just run the first command again to see for yourself if the com.apple.quarantine attribute shows up again. It shouldn't, and now Path Finder is freed from Apple quarantine jail. Restart your PathFinder now. 

    Don't hesitate to contact us should any questions arise. 

    Best Regards,
    Jordan
    Path Finder Support Team 

  2. Path Finder Support Team closed this discussion on 03 Mar, 2019 02:47 PM.

  3. Bradford Bosley re-opened this discussion on 18 Mar, 2019 01:49 AM

  4. 2 Posted by Bradford Bosley on 18 Mar, 2019 01:50 AM

    Bradford Bosley's Avatar

    Sorry for the late reply but it didn't notify me there was a reply. Can I get email notifications of replies? It worked but looking at icloud drive in Finder versus Path Finder the list of folders is different.

  5. Support Staff 3 Posted by Path Finder Sup... on 20 Mar, 2019 08:14 AM

    Path Finder Support Team's Avatar

    Hi Bradford,

    You should receive our replies to your email address. 
    Please, check if your correct email address is listed under "Subscribe to updates" in this thread:
    https://support.cocoatech.com/discussions/problems/133384

    Which versions of macOS and Path Finder are you running?
    Would you mind attaching a screenshot of the differences between Finder and PathFinder iCloud folder representations?

    Looking forward to your reply!

    Best Regards,
    Jordan 
    Path Finder Support Team

  6. Path Finder Support Team closed this discussion on 20 Mar, 2019 08:14 AM.

  7. Bradford Bosley re-opened this discussion on 24 Mar, 2019 01:57 AM

  8. 4 Posted by Bradford Bosley on 24 Mar, 2019 01:57 AM

    Bradford Bosley's Avatar

    Screenshot attached.

    Yes my email address is correct in my profile.

  9. Support Staff 5 Posted by Path Finder Sup... on 24 Mar, 2019 08:34 AM

    Path Finder Support Team's Avatar

    Hi Bradford,

    Could you please open System Preferences -> iCloud -> iCloud Drive item -> "Options..." and uncheck "Optimize Mac storage", then wait a few minutes and check if PathFinder displays the remaining items?

    Looking forward to your reply!

    Best Regards,
    Jordan 
    Path Finder Support Team

  10. Path Finder Support Team closed this discussion on 24 Mar, 2019 08:34 AM.

  11. Bradford Bosley re-opened this discussion on 24 Mar, 2019 11:21 PM

  12. 6 Posted by Bradford Bosley on 24 Mar, 2019 11:21 PM

    Bradford Bosley's Avatar

    Tried as you instructed. Here is what I see.

  13. Support Staff 7 Posted by Path Finder Sup... on 27 Mar, 2019 09:58 AM

    Path Finder Support Team's Avatar

    Hi Bradford,

    Could you please open View -> Show View Options (⌘J) and enable "show invisibles"?

    Let me know how that goes!

    Best Regards,
    Jordan 
    Path Finder Support Team

  14. Path Finder Support Team closed this discussion on 27 Mar, 2019 09:58 AM.

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