Error when reporting an issue

kamel13's Avatar

kamel13

14 Feb, 2019 06:39 AM

I get an error message "413 Request Entity Too Large nginx" when I try to report an issue.

The combined size of the attachments are barely 2MB

  1. Support Staff 1 Posted by Path Finder Sup... on 14 Feb, 2019 08:23 AM

    Path Finder Support Team's Avatar

    Hi Kamel,

    Thanks for reaching out! 

    Please post it here as a text file. 

    Looking forward to your reply. 

    Best Regards,
    Jordan 
    Path Finder Support Team

  2. Path Finder Support Team closed this discussion on 14 Feb, 2019 08:23 AM.

  3. kamel13 re-opened this discussion on 14 Feb, 2019 09:19 AM

  4. 2 Posted by kamel13 on 14 Feb, 2019 09:19 AM

    kamel13's Avatar

    1. I enter the information to report on a bug in the support page (see attachment A)
    2. I click Create and I get an error message (see attachment B)
    3. The file sizes are smaller than 10MB (see attachment C)

  5. Support Staff 3 Posted by Path Finder Sup... on 14 Feb, 2019 12:56 PM

    Path Finder Support Team's Avatar

    Hi Kamel,

    Thank you for the additional details. 

    As a temporary workaround, you can upload screenshots to a third-party image hosting like https://imgur.com

    Sorry for the inconvenience. 

    Best Regards,
    Jordan 
    Path Finder Support Team

  6. Path Finder Support Team closed this discussion on 14 Feb, 2019 12:56 PM.

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