Problem with Find window

edson.mahfuz's Avatar

edson.mahfuz

11 Feb, 2019 06:29 PM

Whenever I clicked on the Find icon there would appear a window on top of the normal Path Finder window. Now its behaviour has changed. Now when I click the Find icon the top menu becomes almost totally opaque and the Find window stays behind the main window. Any ideas?

  1. Support Staff 1 Posted by Path Finder Sup... on 12 Feb, 2019 08:26 AM

    Path Finder Support Team's Avatar

    Hi, 

    May I ask you to follow the instruction and check if the issue still persists: 

    1. Delete Path Finder and its traces according to the article: 
      http://support.cocoatech.com/kb/installation-and-compatibility/how-...
      (The AppCleaner option is highly recommended) 
    2. Download the latest version of the app from our site
    3. Launch Path Finder and move it to the Apps folder as the app suggests

    Let me know how it goes. 

    Best Regards, 
    Jordan
    Path Finder Support Team 

  2. Path Finder Support Team closed this discussion on 12 Feb, 2019 08:26 AM.

  3. edson.mahfuz re-opened this discussion on 12 Feb, 2019 09:15 AM

  4. 2 Posted by edson.mahfuz on 12 Feb, 2019 09:15 AM

    edson.mahfuz's Avatar

    I followed your instructions to the letter: uninstalled Path Finder using AppCleaner but the problem reappeared. And more: anything I open (say, a new browser) makes the main window go dim and the new window is placed behind the actual one. The only way to accede to it is by minimising the top window. Trying to make the new window come to the front through the Window menu only makes the main one go dim again.

    I think this started to happen after the latest update.

  5. Support Staff 3 Posted by Path Finder Sup... on 12 Feb, 2019 09:21 AM

    Path Finder Support Team's Avatar

    Hi, 

    Could you send us a sample (a snapshot) of PathFinder process in a separate file - this will enable us to analyze what happens with the application. Here's how to get it:

    1. Open Path Finder and reproduce the problem.
    2. Open Activity Monitor from the /Applications/Utilities folder.
    3. Select Path Finder in the process list. To help making a selection, type "Path Finder" in the Filter field.
    4. Click the Sample Process button in the toolbar - this will open a new window entitled "Sample of Path Finder" and a sample of the process is collected.
    5. Click Save and save the sample file.
    6. Close (Command-W) the Sample window opened in step 2.
    7. Send the sample file saved in step 5 to us.

    Looking forward to your reply.

    Best Regards,
    Jordan
    Path Finder Support Team

  6. Path Finder Support Team closed this discussion on 12 Feb, 2019 09:21 AM.

  7. Edson Mahfuz re-opened this discussion on 12 Feb, 2019 09:30 AM

  8. 4 Posted by Edson Mahfuz on 12 Feb, 2019 09:30 AM

    Edson Mahfuz's Avatar

    Here goes the sample file.

    Edson Mahfuz 

  9. Support Staff 5 Posted by Path Finder Sup... on 12 Feb, 2019 10:01 AM

    Path Finder Support Team's Avatar

    Hi Edson, 

    Thank you for the sample! 

    I have forwarded your email to our developers. It may take some time to investigate the details of the issue. 

    Be sure to let us know should any additional questions arise. 

    Best Regards, 
    Jordan
    Path Finder Support Team

  10. Path Finder Support Team closed this discussion on 12 Feb, 2019 10:01 AM.

  11. Edson Mahfuz re-opened this discussion on 12 Feb, 2019 12:34 PM

  12. 6 Posted by Edson Mahfuz on 12 Feb, 2019 12:34 PM

    Edson Mahfuz's Avatar

    I hope they do not take too long to solve it. At present, my experience
    with Path Finder is lousy and I may switch to another app before they
    return any findings.
    Regards.
    Edson Mahfuz

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