Again: Send via email not working

nti's Avatar

nti

11 Feb, 2019 12:12 PM

With new Pathfinder 8.3.9 send a file via email does work only a few days. Now it's gone again... :-(

In system preferences, security at "Automation" there should be an entry for Path Finder that allows to control Mail. It's not there now. Maybe it's deleted in the course of a Mojave upgrade I've done to newest 10.14.3 supplemental. I don't know.

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  1. Supported E-Mail Clients

    The following E-Mail clients are currently supported, and will respect the Default E-Mail Reader setting in Apple Mail:

    • Apple Mail
    • Entourage
    • Eudora
    • Gyazmail
    • Outlook
    • Postbox
    • PowerMail
    • Sparrow
    • Airmail

    For the E-Mail commands to work in Path Finder, an individual AppleScript is required for each client we want to support. So if you do not see your preferred client listed, send us a message and we'l...

    See more..
  1. nti closed this discussion on 11 Feb, 2019 12:13 PM.

  2. Path Finder Support Team re-opened this discussion on 12 Feb, 2019 07:56 AM

  3. Support Staff 1 Posted by Path Finder Sup... on 12 Feb, 2019 07:56 AM

    Path Finder Support Team's Avatar

    Hi Nicola, 

    May I ask you to follow the instruction and check if the issue still persists: 

    1. Delete Path Finder and its traces according to the article: 
      http://support.cocoatech.com/kb/installation-and-compatibility/how-...
      (The AppCleaner option is highly recommended) 
    2. Download the latest version of the app from our site
    3. Launch Path Finder and move it to the Apps folder as the app suggests

    Let me know how it goes. 

    Best Regards, 
    Jordan
    Path Finder Support Team 

  4. Path Finder Support Team closed this discussion on 12 Feb, 2019 07:56 AM.

  5. nti re-opened this discussion on 12 Feb, 2019 08:44 AM

  6. 2 Posted by nti on 12 Feb, 2019 08:44 AM

    nti's Avatar

    Hi Support

    Thanks for your answer. No, sorry. I've completely deinsted PF with „CleanMyMac“ and additional controlled every entry that is said on your website. After new installing it PF does still nothing when I click on „eMail“. Also the entry in security „automation“ for Pathfinder and Apple Mail is still missing.

    Regrads
    Nicola

    > Am 12.02.2019 um 08:56 schrieb Path Finder Support Team <[email blocked]>:
    >
    > From: Path Finder Support Team (Cocoatech Support)
    > Subject: Again: Send via email not working
    >
    > Hi Nicola,
    >
    > May I ask you to follow the instruction and check if the issue still persists:
    >
    > 1. Delete Path Finder and its traces according to the article:
    > http://support.cocoatech.com/kb/installation-and-compatibility/how-do-i-completely-uninstall-path-finder
    > (The AppCleaner option is highly recommended)
    > 2. Download the latest version of the app from our site
    > 3. Launch Path Finder and move it to the Apps folder as the app suggests
    >
    > Let me know how it goes.
    >
    > Best Regards,
    > Jordan
    > Path Finder Support Team
    >
    >
    >
    >
    >
    > View this discussion at our support site online: https://support.cocoatech.com/discussions/problems/131659-again-send-via-email-not-working
    >
    > ---
    >
    > To unsubscribe and stop receiving emails from https://support.cocoatech.com, visit https://support.cocoatech.com/unsubscribe/82e3eaa8129085a50f40d0bb90d74715d692cb57

  7. Support Staff 3 Posted by Path Finder Sup... on 12 Feb, 2019 08:51 AM

    Path Finder Support Team's Avatar

    Hi Nicola, 

    Please follow the instruction and check if the issue still persists: 

    1. Make sure that Path Finder is located in the Applications folder
      (in case you are using macOS Mojave) Use System Preferences > Security & Privacy > grant Full Disk Access to Path Finder

    2. Open your terminal and paste the following command to check if Path Finder has been slapped with the quarantined extended attribute:
      xattr /Applications/"Path Finder.app"

    3. If you see com.apple.quarantine returned as output from that last command, then go ahead and run this next command:
      xattr -d com.apple.quarantine /Applications/"Path Finder.app"

    You won't get any feedback or output from that command, but that's okay because you can just run the first command again to see for yourself if the com.apple.quarantine attribute shows up again. It shouldn't, and now Path Finder is freed from Apple quarantine jail. Restart your PathFinder now. 

    Don't hesitate to contact us should any questions arise. 

    Best Regards,
    Jordan
    Path Finder Support Team 

  8. Path Finder Support Team closed this discussion on 12 Feb, 2019 08:51 AM.

  9. nti re-opened this discussion on 12 Feb, 2019 09:17 AM

  10. 4 Posted by nti on 12 Feb, 2019 09:17 AM

    nti's Avatar

    Hi

    Did all what you said.

    But does not help. PF can’t send Mail. :-(
    On my MacBook (I’m on my MacPro now) it works without doing such terminal tricks. But there is an entry in „Automation“ for PF to control mail (but not in "Full Disk Access“). The entry for automation is missing on my MacPro.

    Regards
    Nicola

    > Am 12.02.2019 um 09:51 schrieb Path Finder Support Team <[email blocked]>:
    >
    > From: Path Finder Support Team (Cocoatech Support)
    > Subject: Again: Send via email not working
    >
    > Hi Nicola,
    >
    > Please follow the instruction and check if the issue still persists:
    >
    > 1. Make sure that Path Finder is located in the Applications folder
    > (in case you are using macOS Mojave) Use System Preferences > Security & Privacy > grant Full Disk Access to Path Finder
    >
    > 2. Open your terminal and paste the following command to check if Path Finder has been slapped with the quarantined extended attribute:
    > xattr /Applications/"Path Finder.app"
    >
    > 3. If you see `com.apple.quarantine` returned as output from that last command, then go ahead and run this next command:
    > xattr -d com.apple.quarantine /Applications/"Path Finder.app"
    >
    > You won't get any feedback or output from that command, but that's okay because you can just run the first command again to see for yourself if the `com.apple.quarantine` attribute shows up again. It shouldn't, and now Path Finder is freed from Apple quarantine jail. Restart your PathFinder now.
    >
    > Don't hesitate to contact us should any questions arise.
    >
    > Best Regards,
    > Jordan
    > Path Finder Support Team
    >
    >
    >
    >
    >
    > View this discussion at our support site online: https://support.cocoatech.com/discussions/problems/131659-again-send-via-email-not-working
    >
    > ---
    >
    > To unsubscribe and stop receiving emails from https://support.cocoatech.com, visit https://support.cocoatech.com/unsubscribe/82e3eaa8129085a50f40d0bb90d74715d692cb57

  11. Support Staff 5 Posted by Path Finder Sup... on 12 Feb, 2019 09:21 AM

    Path Finder Support Team's Avatar

    Hi Nicola, 

    I'm submitting this issue for our developer to review it, sorry for the inconvenience. 

    Make sure to let us know should any further questions arise. 

    Best Regards, 
    Jordan
    Path Finder Support Team 

  12. Path Finder Support Team closed this discussion on 12 Feb, 2019 09:21 AM.

  13. nti re-opened this discussion on 11 Mar, 2019 10:46 AM

  14. 6 Posted by nti on 11 Mar, 2019 10:46 AM

    nti's Avatar

    Hi

    I find the solution. Have a look at this document:

    https://support.apple.com/en-in/HT203129 <https://support.apple.com/en-in/HT203129>

    After executing the command, everything is fine again.

    Kind regards
    Nicola

    > Am 12.02.2019 um 10:17 schrieb Nicola Tiling <[email blocked] <mailto:[email blocked]>>:
    >
    > Hi
    >
    > Did all what you said.
    >
    > <PastedGraphic-6.png>
    >
    > But does not help. PF can’t send Mail. :-(
    > On my MacBook (I’m on my MacPro now) it works without doing such terminal tricks. But there is an entry in „Automation“ for PF to control mail (but not in "Full Disk Access“). The entry for automation is missing on my MacPro.
    >
    > Regards
    > Nicola
    >
    >
    >> Am 12.02.2019 um 09:51 schrieb Path Finder Support Team <[email blocked] <mailto:[email blocked]>>:
    >>
    >> From: Path Finder Support Team (Cocoatech Support)
    >> Subject: Again: Send via email not working
    >>
    >> Hi Nicola,
    >>
    >> Please follow the instruction and check if the issue still persists:
    >>
    >> 1. Make sure that Path Finder is located in the Applications folder
    >> (in case you are using macOS Mojave) Use System Preferences > Security & Privacy > grant Full Disk Access to Path Finder
    >>
    >> 2. Open your terminal and paste the following command to check if Path Finder has been slapped with the quarantined extended attribute:
    >> xattr /Applications/"Path Finder.app"
    >>
    >> 3. If you see `com.apple.quarantine` returned as output from that last command, then go ahead and run this next command:
    >> xattr -d com.apple.quarantine /Applications/"Path Finder.app"
    >>
    >> You won't get any feedback or output from that command, but that's okay because you can just run the first command again to see for yourself if the `com.apple.quarantine` attribute shows up again. It shouldn't, and now Path Finder is freed from Apple quarantine jail. Restart your PathFinder now.
    >>
    >> Don't hesitate to contact us should any questions arise.
    >>
    >> Best Regards,
    >> Jordan
    >> Path Finder Support Team
    >>
    >>
    >>
    >>
    >>
    >> View this discussion at our support site online: https://support.cocoatech.com/discussions/problems/131659-again-send-via-email-not-working <https://support.cocoatech.com/discussions/problems/131659-again-send-via-email-not-working>
    >>
    >> ---
    >>
    >> To unsubscribe and stop receiving emails from https://support.cocoatech.com <https://support.cocoatech.com/>, visit https://support.cocoatech.com/unsubscribe/82e3eaa8129085a50f40d0bb90d74715d692cb57 <https://support.cocoatech.com/unsubscribe/82e3eaa8129085a50f40d0bb90d74715d692cb57>
    >

  15. Support Staff 7 Posted by Path Finder Sup... on 12 Mar, 2019 10:02 AM

    Path Finder Support Team's Avatar

    Hi Nicola, 

    Thank you very much for the feedback! We appreciate your contribution. 

    Please feel free to write us back and we will be happy to assist you.

    Best Regards,
    Jordan 
    Path Finder Support Team

  16. Path Finder Support Team closed this discussion on 12 Mar, 2019 10:02 AM.

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