Preview of .txt and .zip not the same since upgrade from 7.6.2 to 8.3.8

Alex's Avatar

Alex

08 Feb, 2019 10:32 PM

Preview of .txt and .rtf files does not work in the current versions of PathFinder. No text is displayed in the preview pane. My Mac Pro 3,1 is running the latest OS version that Apple supports on it (10.11.6). Being a customer for almost two decades and having paid to upgrade from version 7 to 8, I am very disappointed in CocoaTech's suggestion that I revert to version 7 in order to have such a basic functionality such as file preview work.

NOTE: I was able to locate an older version 8.1 where preview works properly. Unfortunately, I am unable to use or recommend the current version of PathFinder anymore.

  1. Support Staff 1 Posted by Path Finder Sup... on 09 Feb, 2019 11:23 AM

    Path Finder Support Team's Avatar

    Hi Alex,

    We've received no other reports of this issue. 
    Do you think you use an app that could cause this? 
    For example, some kind of third-party text editor. 

    Best Regards,
    Jordan 
    Path Finder Support Team

  2. Path Finder Support Team closed this discussion on 09 Feb, 2019 11:23 AM.

  3. Alex Crovetto re-opened this discussion on 10 Feb, 2019 04:38 AM

  4. 2 Posted by Alex Crovetto on 10 Feb, 2019 04:38 AM

    Alex Crovetto's Avatar

    Hello Jordan,

    I am not using a third party text editor within PathFinder.  I do use
    LibreOffice outside of PathFinder.

    I've included screen shots of the behavior that I see. Preview of plain
    text and rtf files works in version 8.1 but not in version 8.3.9.
    The text and rtf files were created within PathFinder. I also deleted
    PathFinder preferences file prior to running the test on each version
    just to make sure I did not have something set wrong in preferences.

    Please have a look at the attached screen shots.

    Thank you,
    Alex

  5. Support Staff 3 Posted by Path Finder Sup... on 10 Feb, 2019 09:01 AM

    Path Finder Support Team's Avatar

    Hi Alex,

    Have you tried removing preferences files using App Cleaner? 

    Best Regards,
    Jordan 
    Path Finder Support Team

  6. Path Finder Support Team closed this discussion on 10 Feb, 2019 09:01 AM.

  7. Alex Crovetto re-opened this discussion on 12 Feb, 2019 09:48 PM

  8. 4 Posted by Alex Crovetto on 12 Feb, 2019 09:48 PM

    Alex Crovetto's Avatar

    Hello Jordan,

    I deleted all PathFinder files using App Cleaner then re-installed and
    it made no difference.

    The behavior is slightly different in version 8.3.9 though. It still
    does not display .txt or .rtf files in the Preview pane but the jagged
    graphics at the top of the Preview pane are gone. See attached screen
    capture.

    Best Regards,
    Alex

  9. Support Staff 5 Posted by Path Finder Sup... on 13 Feb, 2019 08:29 AM

    Path Finder Support Team's Avatar

    Hi Alex,

    I'm unable to reproduce the issue so far. 
    What's your default text editor under Path Finder > Preferences > General? 

    Looking forward to your reply. 

    Best Regards,
    Jordan 
    Path Finder Support Team

  10. Path Finder Support Team closed this discussion on 13 Feb, 2019 08:29 AM.

  11. Alex Crovetto re-opened this discussion on 15 Feb, 2019 05:39 AM

  12. 6 Posted by Alex Crovetto on 15 Feb, 2019 05:39 AM

    Alex Crovetto's Avatar

    Hi Jordan,

    I removed PathFinder using AppCleaner and re-installed again. Still
    unable to preview .txt and .rtf files.

    My default text editor in preferences is "PathFinder". Please see
    attached screenshot.

    Just a reminder. This particular issue does not exist in version 8.1. 
    Something has changed in the 8.3.x versions.

    Best Regards,
    Alex

  13. Support Staff 7 Posted by Path Finder Sup... on 15 Feb, 2019 08:10 AM

    Path Finder Support Team's Avatar

    Hi Alex,

    The problem here is that we were unable to reproduce this issue on our side. 
    Also, no reports from other users. 

    Do you think any of the apps you are using could cause this? 
    Also, does the issue persist under Guest user? 

    Looking forward to your reply. 

    Best Regards,
    Jordan 
    Path Finder Support Team

  14. Path Finder Support Team closed this discussion on 15 Feb, 2019 08:10 AM.

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