Pathfinder bug in Mojave when getting file info

nicolas.guelfi's Avatar

nicolas.guelfi

07 Feb, 2019 04:56 PM

Hi,

Here . is my trouble:

Configuration:
PF8.3.8 (1923)
MacOS Mojave 10.14.3

Process:
"Get info" (right click on a file/folder)

Result:
Window with no info appears
and PF is freeze my mac for 2 minutes and only reboot allow to recover to a normal state

Any help ?

  1. Support Staff 1 Posted by Path Finder Sup... on 08 Feb, 2019 11:03 AM

    Path Finder Support Team's Avatar

    Hi Nicolas, 

    May I ask you to follow the instruction and check if the issue still persists: 

    1. Delete Path Finder and its traces according to the article: 
      http://support.cocoatech.com/kb/installation-and-compatibility/how-...
      (The AppCleaner option is highly recommended) 
    2. Download the latest version of the app from our site
    3. Launch Path Finder and move it to the Apps folder as the app suggests

    Let me know how it goes. 

    Best Regards, 
    Jordan
    Path Finder Support Team 

  2. Path Finder Support Team closed this discussion on 08 Feb, 2019 11:03 AM.

  3. nicolas.guelfi re-opened this discussion on 08 Feb, 2019 11:07 AM

  4. 2 Posted by nicolas.guelfi on 08 Feb, 2019 11:07 AM

    nicolas.guelfi's Avatar

    Hi,

    This seems a very heavy and unpleasant solution.
    Do you have incentives that it corrects my bug ?
    How can I be sure to retrieve my settings ?

    Thanks

    NG

  5. Support Staff 3 Posted by Path Finder Sup... on 08 Feb, 2019 12:20 PM

    Path Finder Support Team's Avatar

    Hi Nicolas,

    The main point of the instructions is to clean up preferences files. 
    Unfortunately, I'm not sure if it's going to help or not. 
    Sometimes preferences files get bad. 

    Best Regards,
    Jordan 
    Path Finder Support Team

  6. Path Finder Support Team closed this discussion on 08 Feb, 2019 12:20 PM.

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