PF Hangs on "Get Info"

aanaday's Avatar


29 Jan, 2019 09:30 PM

This is a vey reproducible bug that has existed in PF for a very long time.

In a browser window, select multiple files.

Cmd-I to open a Get Info window for the selection.

Toggle an attribute. Hide extension is a good one.

Close the Get Info window.

PF will throw the "Unexpected error..." dialog. The error message aslways references an "signal" problem.

Dismiss the dialog (report or ignore, doesn't matter).

At this point PF is a time bomb waiting to hang.

TO really cause a hard hang, repeat getting info on a multiple files. This will immediately cause PF to hanged. Only way out at this point is to Force Quit and restart the system. At times, it hangs the system so bad, I have to issue a shutdown command from the Terminal.

And please DO NOT give the PF standard reply of:

"May I ask you to follow the instruction and check if the issue still persists:

Delete Path Finder and its traces according to the article:
Download the latest version of the app from our site
Launch Path Finder and move it to the Apps folder as the app suggests.

Let me know how it goes."

as that DOES NOT work. It is 100% reproducible EVERY time.

Thanks for your attention.

  1. Support Staff 1 Posted by Path Finder Sup... on 30 Jan, 2019 11:44 AM

    Path Finder Support Team's Avatar


    Thank you for the feedback. 

    Have you checked for the quarantine attribute and PF Full Disk Access? 
    Just in case, here are the instructions: 

    1. Make sure that Path Finder is located in the Applications folder
      (in case you are using macOS Mojave) Use System Preferences > Security & Privacy > grant Full Disk Access to Path Finder

    2. Open your terminal and paste the following command to check if Path Finder has been slapped with the quarantined extended attribute:
      xattr /Applications/"Path"

    3. If you see returned as output from that last command, then go ahead and run this next command:
      xattr -d /Applications/"Path"

    You won't get any feedback or output from that command, but that's okay because you can just run the first command again to see for yourself if the attribute shows up again. It shouldn't, and now Path Finder is freed from Apple quarantine jail. Restart your PathFinder now. 

    Looking forward to your reply. 

    Best Regards,
    Path Finder Support Team 

  2. Path Finder Support Team closed this discussion on 30 Jan, 2019 11:44 AM.

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