Link to Dropbox Screen Blank

Clyde's Avatar

Clyde

14 Dec, 2018 01:12 PM

Preferences > Features > Dropbox
click "Link"
Window pops up, presumably to enter Dropbox login credentials.
This screen is blank.

On my end: OS 10.14.2, and, if it matters, Chrome 70.0.3538.110 (also tried changing default browser - if that matters).
My internet connection is excellent, stable.
I have waited upwards of 10 minutes.

This is a feature I appreciate and use often and hope to resolve this issue.
Thank you

  1. Support Staff 1 Posted by Path Finder Sup... on 14 Dec, 2018 01:42 PM

    Path Finder Support Team's Avatar

    Hi Clyde, 

    Please follow the instruction and check if the issue still persists: 

    1. Make sure that Path Finder is located in the Applications folder
      (in case you are using macOS Mojave) Use System Preferences > Security & Privacy > grant Full Disk Access to Path Finder

    2. Open your terminal and paste the following command to check if Path Finder has been slapped with the quarantined extended attribute:
      xattr /Applications/"Path Finder.app"

    3. If you see com.apple.quarantine returned as output from that last command, then go ahead and run this next command:
      xattr -d com.apple.quarantine /Applications/"Path Finder.app"

    You won't get any feedback or output from that command, but that's okay because you can just run the first command again to see for yourself if the com.apple.quarantine attribute shows up again. It shouldn't, and now Path Finder is freed from Apple quarantine jail. Restart your PathFinder now. 

    Don't hesitate to contact us should any questions arise. 

    Best Regards,
    Jordan
    Path Finder Support Team 

  2. Path Finder Support Team closed this discussion on 14 Dec, 2018 01:42 PM.

  3. Clyde re-opened this discussion on 23 Dec, 2018 03:57 AM

  4. 2 Posted by Clyde on 23 Dec, 2018 03:57 AM

    Clyde's Avatar

    Thank you very much.
    I verified the location of the app.
    Then I did run those commands. I did find that it was in quarantine. I used the command to release it. Then re-ran. It no longer appeared.
    Unfortunately, the problem persists.

  5. Support Staff 3 Posted by Path Finder Sup... on 23 Dec, 2018 09:34 AM

    Path Finder Support Team's Avatar

    Hi Clyde, 

    Please confirm, have you made sure to use System Preferences > Security & Privacy > grant Full Disk Access to Path Finder? 
    Or what the version of your macOS? 

    Best Regards, 
    Jordan
    Path Finder Support Team 

  6. Path Finder Support Team closed this discussion on 23 Dec, 2018 09:34 AM.

  7. Clyde re-opened this discussion on 23 Dec, 2018 10:11 PM

  8. 4 Posted by Clyde on 23 Dec, 2018 10:11 PM

    Clyde's Avatar

    I'm sorry not to say so before, but yes indeed I did previously grant that permission.

  9. Support Staff 5 Posted by Path Finder Sup... on 24 Dec, 2018 11:06 AM

    Path Finder Support Team's Avatar

    Hi Clyde, 

    May I ask you to follow the instruction and check if the issue still persists: 

    1. Delete Path Finder and its traces according to the article: 
      http://support.cocoatech.com/kb/installation-and-compatibility/how-...
    2. Download the latest version of the app from our site
    3. Launch Path Finder and move it to the Apps folder as the app suggests

    Let me know how it goes. 

    Best Regards, 
    Jordan
    Path Finder Support Team 

  10. Path Finder Support Team closed this discussion on 24 Dec, 2018 11:06 AM.

  11. Clyde re-opened this discussion on 24 Dec, 2018 11:07 PM

  12. 6 Posted by Clyde on 24 Dec, 2018 11:07 PM

    Clyde's Avatar

    Tried all that but still not working.
    I might just give up for now.
    Thanks for the attempt.

  13. 7 Posted by Clyde on 24 Dec, 2018 11:27 PM

    Clyde's Avatar

    update: I just quit the app, then went in and deleted the Path Finder folder under Library > Application Support, relaunched. Done! So all is good now. Thanks

  14. Path Finder Support Team closed this discussion on 25 Dec, 2018 09:40 AM.

  15. Path Finder Support Team re-opened this discussion on 25 Dec, 2018 09:41 AM

  16. Support Staff 8 Posted by Path Finder Sup... on 25 Dec, 2018 09:41 AM

    Path Finder Support Team's Avatar

    Hi Clyde,

    Glad to hear that you've worked it out! 

    Please make sure to write us back should any further questions arise.

    Best Regards,
    Jordan
    Path Finder Support Team

  17. Path Finder Support Team closed this discussion on 25 Dec, 2018 09:41 AM.

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