[v8.3.3 + Mac OS 10.14.[0,1] (18B75)] Blank window on startup.

Cory's Avatar

Cory

31 Oct, 2018 08:45 PM

Starting the application shows nothing. No sidebar. No folders. Nothing.

Reboots don't help. Will try removing and reinstalling the app, etc... Wanted to get this on the radar either way.

Will report any changes.

  1. Support Staff 1 Posted by Path Finder Sup... on 02 Nov, 2018 12:43 PM

    Path Finder Support Team's Avatar

    Hi, 

    Have you tried following the instructions below: 

    1. Delete Path Finder and its traces according to the article: 
      http://support.cocoatech.com/kb/installation-and-compatibility/how-...

    2. Download the latest version of the app from our site

    3. Launch Path Finder and move it to the Apps folder as the app suggests

    Let me know how it goes. 

    Best Regards, 

    Jordan

    Path Finder Support Team 

  2. Path Finder Support Team closed this discussion on 02 Nov, 2018 12:43 PM.

  3. Cory re-opened this discussion on 04 Nov, 2018 11:05 PM

  4. 2 Posted by Cory on 04 Nov, 2018 11:05 PM

    Cory's Avatar

    Using the app removal program, I was able to de-install Pathfinder. Reinstalling found the application working again. Thanks for that.

    However... It still looks terribly unsightly when in-focus. Where I am using a dark theme, the background behind the file lists is a horrible contrast and the bar on the left follows in it's coloring scheme.

    The bar on the left goes dark - as one would expect - when the windows is NOT in-focus.

    I've been waiting to buy this application until these issues are fixed. Once the application is showing itself to be stable and doesn't clash with the dark theme, I will put in my purchase.

    Please update as info becomes available?

  5. Support Staff 3 Posted by Path Finder Sup... on 05 Nov, 2018 11:45 AM

    Path Finder Support Team's Avatar

    Hi Cory,

    Please confirm, have you not updated to Mojave? 
    In case it's Mojave, is "Use system colors" enabled in Path Finder > Preferences > Appearance? 

    Looking forward to your reply. 

    Best Regards,
    Jordan 
    Path Finder Support Team

  6. Path Finder Support Team closed this discussion on 05 Nov, 2018 11:45 AM.

  7. Cory re-opened this discussion on 13 Nov, 2018 05:27 PM

  8. 4 Posted by Cory on 13 Nov, 2018 05:27 PM

    Cory's Avatar

    Quick update here... I'm not sure if you guys pushed an update (I should have included the PF8 version number as well...) or if a series of reboots/updates to Mac OS fixed it but it seems to be working as expected now.

    I'll have some feature requests separately. But I found myself willing to purchase a license now that you've fixed the issues and provided a nice discount in a coupon.

    Thanks!

  9. Support Staff 5 Posted by Path Finder Sup... on 14 Nov, 2018 11:03 AM

    Path Finder Support Team's Avatar

    Hi Cory,

    We are glad to assist! Please make sure to write us back should any further questions arise.

    Best Regards,
    Jordan
    Path Finder Support Team

  10. Path Finder Support Team closed this discussion on 14 Nov, 2018 11:03 AM.

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