What happened to iCloud Drive app folders showing up under Mojave?

Michael's Avatar

Michael

24 Sep, 2018 10:50 PM

I have see the problem discussed in the past and I have tried what has been suggested (i.e., going to iCloud in System Preferences and checking, even unchecking and checking again) but none of the folders that contain documents produced by various apps show up. Enabling Invisibles doesn't help. I am running the most recent version of Pathfinder and iCloud Drive was accessible in full with the previous Apple OS. Anyone else having this problem? Solution?

  1. Support Staff 1 Posted by Path Finder Sup... on 25 Sep, 2018 09:28 AM

    Path Finder Support Team's Avatar

    Hi, 

    Thanks for reporting this issue! 

    We will investigate it with our developers as soon as possible. 

    Make sure to let us know should any further questions arise. 

    Best Regards, 
    Jordan
    Path Finder Support Team 

  2. Path Finder Support Team closed this discussion on 25 Sep, 2018 09:28 AM.

  3. Path Finder Support Team re-opened this discussion on 25 Sep, 2018 09:28 AM

  4. 2 Posted by marx.chang on 25 Sep, 2018 09:56 AM

    marx.chang's Avatar

    Hi

    I got the same question when I upgrade os to Mojave. I delete pathfinder, download the newest and reinstall it, but the icloud folder(pages, numbers, etc.) still not sync to pathfinder.

  5. Path Finder Support Team closed this discussion on 25 Sep, 2018 10:13 AM.

  6. Path Finder Support Team re-opened this discussion on 25 Sep, 2018 10:13 AM

  7. 3 Posted by tosbsas on 26 Sep, 2018 10:30 PM

    tosbsas's Avatar

    yep, same here

    MBP 2017, Mojave - no pages folder and so on (:-((

    I love pathfinder, but theme and stuff like this s***

  8. Path Finder Support Team closed this discussion on 27 Sep, 2018 11:22 AM.

  9. Path Finder Support Team re-opened this discussion on 27 Sep, 2018 11:22 AM

  10. 4 Posted by Brian on 14 Nov, 2018 07:43 PM

    Brian's Avatar

    I am having the same issue on Pathfinder 7.6.2

  11. Support Staff 5 Posted by Path Finder Sup... on 15 Nov, 2018 10:33 AM

    Path Finder Support Team's Avatar

    Hi, 

    Please follow the instruction and check if the issue still persists: 

    1. Make sure that Path Finder is located in the Applications folder
      (in case you are using macOS Mojave) Use System Preferences > Security & Privacy > grant Full Disk Access to Path Finder

    2. Open your terminal and paste the following command to check if Path Finder has been slapped with the quarantined extended attribute:
      xattr /Applications/"Path Finder.app"

    3. If you see com.apple.quarantine returned as output from that last command, then go ahead and run this next command:
      xattr -d com.apple.quarantine /Applications/"Path Finder.app"

    You won't get any feedback or output from that command, but that's okay because you can just run the first command again to see for yourself if the com.apple.quarantine attribute shows up again. It shouldn't, and now Path Finder is freed from Apple quarantine jail. Restart your PathFinder now. 

    Don't hesitate to contact us should any questions arise. 

    Best Regards,
    Jordan
    Path Finder Support Team 

  12. Path Finder Support Team closed this discussion on 15 Nov, 2018 10:33 AM.

  13. Michael Flower re-opened this discussion on 15 Nov, 2018 02:46 PM

  14. 6 Posted by Michael Flower on 15 Nov, 2018 02:46 PM

    Michael Flower's Avatar

    Thanks for this fix; it’s going to make several people happy!

    I had seen several weeks ago that someone had suggested the first step below (the suggestion was in a different thread than this one). At any rate I tried that first step a few weeks ago and it worked (well, it worked, then didn’t, then finally did permanently). AND SO Path Finder has been working fine for me.

    Michael

    ______________________________________________________

    Michael Flower
    Emeritus Professor of Interdisciplinary Science Studies
    University Studies
    Portland State University
    ______________________________________________________

  15. 7 Posted by David Puttick on 06 Feb, 2019 08:12 PM

    David Puttick's Avatar

    Still cannot see the iCloud drive. I've done all the things suggested in the thread.

    I can see iCloud Drive (Archive) - have signed out of iCloud in the past. Now signed back in again. I'm on a Macbook Pro and macOS Mojave10.14.3.

    Would appreciate some help.

    David

  16. Support Staff 8 Posted by Path Finder Sup... on 07 Feb, 2019 05:45 PM

    Path Finder Support Team's Avatar

    Hi David, 

    Please double-check if the steps below were completed: 
    Use System Preferences > Security & Privacy > grant Full Disk Access to Path Finder

    Looking forward to your reply. 

    Best Regards,
    Jordan 
    Path Finder Support Team

  17. Path Finder Support Team closed this discussion on 07 Feb, 2019 05:45 PM.

  18. David Puttick re-opened this discussion on 07 Feb, 2019 07:10 PM

  19. 9 Posted by David Puttick on 07 Feb, 2019 07:10 PM

    David Puttick's Avatar

    Yes I’ve checked that and Full Disk Access to Path Finder is there

    David Puttick
    Phone: 01403-786495
    Mobile: 07880-706709
    email: [email blocked]

  20. 10 Posted by marx.chang on 08 Feb, 2019 12:13 AM

    marx.chang's Avatar

    Hi David

    I got this issue before I downloaded iCloud files (numbers, pages) via finder and the folder shows up at pathfinder, maybe you can try it.

    Mark

  21. Support Staff 11 Posted by Path Finder Sup... on 08 Feb, 2019 11:30 AM

    Path Finder Support Team's Avatar

    Hi Mark, 

    May I ask you to follow the instruction and check if the issue still persists: 

    1. Delete Path Finder and its traces according to the article: 
      http://support.cocoatech.com/kb/installation-and-compatibility/how-...
      (The AppCleaner option is highly recommended) 
    2. Download the latest version of the app from our site
    3. Launch Path Finder and move it to the Apps folder as the app suggests

    Let me know how it goes. 

    Best Regards, 
    Jordan
    Path Finder Support Team 

  22. Path Finder Support Team closed this discussion on 08 Feb, 2019 11:30 AM.

  23. marx.chang re-opened this discussion on 08 Feb, 2019 11:45 AM

  24. 12 Posted by marx.chang on 08 Feb, 2019 11:45 AM

    marx.chang's Avatar

    Hi Jordan

    My Mojave is new install not upgrade, I don't have to remove pathfinder. I follow the instruction 2 , 3 , and support team post No.5. All things I done but pages or numbers folder doesn't show up at pathfinder. At least I check iCloud file vis finder, both folder shows up.

    Mark

  25. Path Finder Support Team closed this discussion on 08 Feb, 2019 12:20 PM.

  26. Path Finder Support Team re-opened this discussion on 08 Feb, 2019 12:23 PM

  27. Support Staff 13 Posted by Path Finder Sup... on 08 Feb, 2019 12:23 PM

    Path Finder Support Team's Avatar

    Hi Mark, 

    In such a case, I'm afraid we are going to have to wait for further updates. 
    We've already submitted this issue to our developers, sorry for the inconvenience. 

    Make sure to let us know should any further questions arise. 

    Best Regards, 
    Jordan
    Path Finder Support Team 

  28. Path Finder Support Team closed this discussion on 08 Feb, 2019 12:23 PM.

  29. Gmail re-opened this discussion on 08 Feb, 2019 01:23 PM

  30. 14 Posted by Gmail on 08 Feb, 2019 01:23 PM

    Gmail's Avatar

    Mark, thanks for this. I’m away for the next week without my MacBook. Will try this when I return home.

    Best
    David

    Sent from my iPad

  31. Path Finder Support Team closed this discussion on 08 Feb, 2019 01:32 PM.

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