Error creating new folder

Gerson Kurz's Avatar

Gerson Kurz

17 Dec, 2012 08:14 AM

I frequently have the problem that PathFinder seems to be unable to create a folder in a directory, though when I bring up Finder it is possible to do so.

Steps to reproduce:

  • Open PathFinder Documents folder (I have dual-pane view selected)
  • Select one view
  • Either ------ select an existing filename, and choose "New Folder" from the file menu, or ------ select blank area below filenames, rightclick and choose "New Folder" from there
  • In both cases, nothing happens: there is no error message or some such.
  • When I open the same directory in Finder, I can create new Folders without any problem (which probably means that this is not a rights issue)

Is there any way I can provide additional diagnostic information?

  1. 1 Posted by Damazio on 17 Dec, 2012 12:57 PM

    Damazio's Avatar

    Gerson, please confirm that you're not invoking New Folder from the contextual menu on a selected folder. This is the only specific scenario where it creates a new folder inside the selected folder and therefore, invisible to your eyes.

    If it's not the case, then try to:

    1. Relaunch Path Finder. Sometimes the odd refresh bug strikes and relaunching the browser fixes it.
    2. Reboot.
    3. Trash /Users/<username>/Library/Preferences/com.cocoatech.pathfinder.plist (resets your preferences - move it back in if it doesn't solve it).

    Please report back.

  2. 2 Posted by Gerson Kurz on 17 Dec, 2012 02:03 PM

    Gerson Kurz's Avatar

    Hi Damazio,

    No, I have not selected any folder. I select either the blank space below
    the files, or by selecting a file and then choosing "new folder" from the
    menu.

    - I relaunched and rebooted, none of these fixed the issue.
    - I deleted the preferences folder as recommended (from Finder, so
    PathFinder didn't have a working copy in memory) - restarted PathFinder,
    all settings were gone, but I stil cannot create a folder in my Documents
    directory.
    - I started disk manager and tried "repair volume access rights" - no effect

     I should note that I have Parallels Desktop 8 installed on my system and
    the Documents folder is shared between OS X and Windows.

    Is there any way I can activate traces / logs?

    Thanks,
    Gerson

    2012/12/17 Damazio <
    [email blocked]>

    > From: Damazio (Cocoatech Support)
    > Subject: Error creating new folder
    >
    > Gerson, please confirm that you're not invoking ***New Folder** from the
    > contextual menu on a selected folder*. This is the only specific scenario
    > where it creates a new folder *inside* the selected folder and therefore,
    > invisible to your eyes.
    >
    > If it's not the case, then try to:
    >
    > 1. Relaunch Path Finder. Sometimes the odd refresh bug strikes and
    > relaunching the browser fixes it.
    > 2. Reboot.
    > 3. Trash
    > `/Users/<username>/Library/Preferences/com.cocoatech.pathfinder.plist`
    > (resets your preferences - move it back in if it doesn't solve it).
    >
    > Please report back.
    >
    >
    >
    >
    >
    > View this discussion at our support site online:
    > http://support.cocoatech.com/discussions/problems/10201-error-creating-new-folder
    > Reply with #ignore to stop receiving notifications for this discussion.
    >
    >

  3. 3 Posted by Damazio on 17 Dec, 2012 07:27 PM

    Damazio's Avatar

    I see, Gerson. OK, let's try a couple of tests and see if we can isolate the problem...

    • Try to remove your Documents folder from Parallels Desktop sharing preferences.
    • Try it with Parallels Desktop running and not running.
    • Check your Documents folder permissions (Get Info). They should be drwx (700).
    • Try other operations in your Documents folder such as rename or copy something there.
  4. 4 Posted by Gerson Kurz on 17 Dec, 2012 07:52 PM

    Gerson Kurz's Avatar

    Hi Damazio,

    - The function fails with both Parallels running and not running.
    - The function fails on one machine (my new macbook pro retina 15") and
    works on another (my old macbook pro late 2010 17").
    - It seems that I have trouble creating new folders in ANY directory. I
    have tried to create folders when in

    /Users/gersonkurz/temp (a folder previously created with Finder)
    /Users/gersonkurz/Downloads
    /Users/gersonkurz/Documents

    - Folder Documents has rights drwx------- user gersonkurz, group staff
    - Folder temp has rights drwx-r-xr-x, same group/user assignments
    - Folder temp is not part of the Parallels Desktop sharing group

    - Again, Finder seems to be perfectly able to create Folders in these
    directories.

    - The macbook is on TeamViewer. If you want, you can get temporary remote
    access to the machine (within the next hour or so - I assume I am on a
    different timezone (Germany)) to see for yourself

    Cheers,
    Gerson

    Am 17.12.12 20:27 schrieb "Damazio" unter
    <[email blocked]>:

    >From: Damazio (Cocoatech Support)
    >Subject: Error creating new folder
    >
    >I see, Gerson. OK, let's try a couple of tests and see if we can isolate
    >the problem...
    >
    >- Try to remove your `Documents` folder from Parallels Desktop sharing
    >preferences.
    >- Try it with Parallels Desktop running and not running.
    >- Check your `Documents` folder permissions (Get Info). They should be
    >drwx (700).
    >- Try other operations in your `Documents` folder such as rename or copy
    >something there.
    >
    >
    >
    >
    >
    >View this discussion at our support site online:
    >http://support.cocoatech.com/discussions/problems/10201-error-creating-new
    >-folder
    >Reply with #ignore to stop receiving notifications for this discussion.
    >

  5. 5 Posted by Damazio on 17 Dec, 2012 08:30 PM

    Damazio's Avatar

    Hi again Gerson. Your permissions are right and I don't think the error is on your part.
    Now, you mentioned that it fails only on the Retina and from your initial post, I'm assuming now that you don't even get the drop-down sheet to enter a new folder name, is that it? There were initial Retina issues with the transfers pop-up showing out of place or off-screen and, despite that was fixed, there may be other Retina issues still lurking about.

    If you don't get the drop-down sheet to enter a folder name, try to press the Expose key combination to show all windows and see if it shows up as being off-screen.
    If you are able to enter the folder name but then nothing happens, try to navigate to that folder in the Terminal and type ls to list all subfolders.

  6. 6 Posted by Gerson Kurz on 17 Dec, 2012 08:36 PM

    Gerson Kurz's Avatar

    Hi Damazio,

    No, I do not get the drop-down sheet. When I press the Expose key (F3), the sheet isn't shown either.

    I still am online for about half an hour or so - teamviewer?

    Cheers,
    Gerson

    -----Ursprüngliche Nachricht-----
    Von: Damazio [mailto:[email blocked]]
    Gesendet: Montag, 17. Dezember 2012 21:30
    An: [email blocked]
    Betreff: Cocoatech Support

    From: Damazio (Cocoatech Support)
    Subject: Error creating new folder

    Hi again Gerson. Your permissions are right and I don't think the error is on your part.
    Now, you mentioned that it fails only on the Retina and from your initial post, I'm assuming now that you don't even get the drop-down sheet to enter a new folder name, is that it? There were initial Retina issues with the transfers pop-up showing out of place or off-screen and, despite that was fixed, there may be other Retina issues still lurking about.

    If you don't get the drop-down sheet to enter a folder name, try to press the Expose key combination to show all windows and see if it shows up as being off-screen.
    If you are able to enter the folder name but then nothing happens, try to navigate to that folder in the Terminal and type `ls` to list all subfolders.

    View this discussion at our support site online: http://support.cocoatech.com/discussions/problems/10201-error-creating-new-folder
    Reply with #ignore to stop receiving notifications for this discussion.

  7. 7 Posted by Damazio on 19 Dec, 2012 01:31 PM

    Damazio's Avatar

    Gerson, I submitted a ticket to be reviewed by the dev.

  8. 8 Posted by Abel on 19 Dec, 2012 07:05 PM

    Abel's Avatar

    I am having the same problem. But I also noticed that I can't bring up the "preferences". I select "preferences" from the menu and nothing happens. No message, I can continue to browse directories, open files etc. If I select "preferences a second time, it becomes non-responsive and I have to force quit.

    I also get an error update when I check for updates. It ask if i'm on the internet, which I am.

    This is happening on an iMac. I also use pathfinder on a Macbook pro and it works fine.

  9. 9 Posted by Gerson Kurz on 19 Dec, 2012 08:21 PM

    Gerson Kurz's Avatar

    Both work for me. I can bring up preferences fine, and I can check for updates (there are none, I have the latest version).

    -----Ursprüngliche Nachricht-----
    Von: Abel [mailto:[email blocked]]
    Gesendet: Mittwoch, 19. Dezember 2012 20:06
    An: [email blocked]
    Betreff: Cocoatech Support

    From: Abel
    Subject: Error creating new folder

    I am having the same problem. But I also noticed that I can't bring up the "preferences". I select "preferences" from the menu and nothing happens. No message, I can continue to browse directories, open files etc. If I select "preferences a second time, it becomes non-responsive and I have to force quit.

    I also get an error update when I check for updates. It ask if i'm on the internet, which I am.

    This is happening on an iMac. I also use pathfinder on a Macbook pro and it works fine.

    View this discussion at our support site online: http://support.cocoatech.com/discussions/problems/10201-error-creating-new-folder
    Reply with #ignore to stop receiving notifications for this discussion.

  10. Support Staff 10 Posted by Dragan on 20 Dec, 2012 12:08 PM

    Dragan's Avatar

    Gerson:

    1. Can you copy/move files around with Path Finder?

    2. Open the Console.app (in /Applications/Utilities) and try to create a new folder. Do you see any output in the console coming from Path Finder?

  11. 11 Posted by Gerson Kurz on 20 Dec, 2012 02:33 PM

    Gerson Kurz's Avatar

    Hi Dragan,

    - yes, I can copy / move files.
    - I can also select a directory, press Cmd + C, Cmd + V to duplicate the
    folder
    - when I open Console.app from the Options menu, I get bash; when I do
    mkdir test, the folder is created and shows up immediately in Path Finder.

    Gerson

    2012/12/20 Dragan <
    [email blocked]>

    > From: Dragan (Cocoatech Support)
    > Subject: Error creating new folder
    >
    > **Gerson:**
    >
    > **1.** Can you copy/move files around with Path Finder?
    > **2.** Open the **Console.app** (in /Applications/Utilities) and try to
    > create a new folder. Do you see any output in the console coming from Path
    > Finder?
    >
    >
    >
    >
    >
    > View this discussion at our support site online:
    > http://support.cocoatech.com/discussions/problems/10201-error-creating-new-folder
    > Reply with #ignore to stop receiving notifications for this discussion.
    >
    >

  12. Support Staff 12 Posted by Dragan on 03 Jan, 2013 12:03 PM

    Dragan's Avatar

    Hi Gerson,

    Back to your issue after a some holiday time...

    Do you still have this problem? If so, like I asked you in my previous post: open the Console.app (in /Applications/Utilities) and try to create a new folder using Path Finder (not bash/mkdir test) the same way you tried when it failed (nothing happened). Do you see any output in the console coming from Path Finder? I'm interested if there's anything in the console log reported by Path Finder, which may make more clear why it can't create a new folder.

  13. Support Staff 13 Posted by Dragan on 03 Jan, 2013 12:15 PM

    Dragan's Avatar

    Another question: can you create a new file using New File... menu item from the File menu?

  14. 14 Posted by Gerson Kurz on 07 Jan, 2013 06:08 AM

    Gerson Kurz's Avatar

    Hi Dragan,

    I confirm that the issue still exists. I cannot create any directory, anywhere, using Path Finder.

    "New File" doesn't work either: both "New Directory" and this simply appear to do nothing (no dialog shows up). "New Text File" does work fine, though.

    Best regards,
    --
    Gerson Kurz
    Gesendet mit Sparrow (http://www.sparrowmailapp.com/?sig)

    Am Donnerstag, 3. Januar 2013 um 13:15 schrieb Dragan:

    > From: Dragan (Cocoatech Support)
    > Subject: Error creating new folder
    >
    > Another question: can you create a new file using **New File...** menu item from the File menu?
    >
    >
    >
    >
    >
    > View this discussion at our support site online: http://support.cocoatech.com/discussions/problems/10201-error-creating-new-folder
    > Reply with #ignore to stop receiving notifications for this discussion.
    >
    >

  15. Support Staff 15 Posted by Dragan on 10 Jan, 2013 11:52 AM

    Dragan's Avatar

    Gerson,

    The only case this (what you experience, like no dialog at all etc...) can happen is if the parent directory, you plan to make a new file/folder into, is reported as not being valid. But I don't know why that happens on your side.

    Can you contact me off this board, directly at milke @ cocoatech.com, perhaps I can figure out what happens with your system (perhaps not, but I can give it a try).

  16. Dragan closed this discussion on 18 Feb, 2013 12:36 PM.

  17. Damazio closed this discussion on 19 Feb, 2013 04:32 PM.

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