Folders with a lot of content on NAS slow to load (v 7.6.2)

Richard's Avatar

Richard

12 May, 2018 12:08 PM

Hi,
Pathfinder 7.6.2 is very slow to load folders on my NAS which have a lot of content – primarily video files. The same folders loads instantly in Finder.
I've tried reinstalling Path Finder, but that hasn't helped.
I've attached an Activity Monitor sample file taken while Path Finder was trying to access the folders.
Is there anything I can do to speed up the folder loading process?
Thanks.
- Richard

  1. Support Staff 1 Posted by Path Finder Sup... on 12 May, 2018 03:01 PM

    Path Finder Support Team's Avatar

    Hi Richard, 

    Thanks for reaching out! 

    Please follow the instruction and check if the issue still persists: 

    1. Open your terminal and paste the following command to check if Path Finder has been slapped with the quarantined extended attribute:
      xattr /Applications/"Path Finder.app"

    2. If you see com.apple.quarantine returned as output from that last command, then go ahead and run this next command:
      xattr -d com.apple.quarantine /Applications/"Path Finder.app"

    You won't get any feedback or output from that command, but that's okay because you can just run the first command again to see for yourself if the com.apple.quarantine attribute shows up again. It shouldn't, and now Path Finder is freed from Apple quarantine jail. Restart your PathFinder now. 

    Let me know how it goes.

    Best Regards,
    Jordan
    Path Finder Support Team 

  2. Path Finder Support Team closed this discussion on 12 May, 2018 03:01 PM.

  3. Richard re-opened this discussion on 12 May, 2018 10:39 PM

  4. 2 Posted by Richard on 12 May, 2018 10:39 PM

    Richard's Avatar

    Thanks for the quick response. Whatever those commands did seemed to fix the problem.

    BTW - there is a typo in the link to this discussion in the email with your reply. It has the URL for this site as cocoatechcom, not cocoatech.com
    http://support.cocoatechcom/discussions/problems/99014-folders-with-a-lot-of-content-on-nas-slow-to-load-v-762

  5. Support Staff 3 Posted by Path Finder Sup... on 13 May, 2018 03:13 PM

    Path Finder Support Team's Avatar

    Hi Richard,

    Thank you for reporting this. 
    We will have a deeper look into that automatic response. 

    Please feel free to write us back and we will be happy to assist you.

    Best Regards,
    Jordan 
    Path Finder Support Team

  6. Path Finder Support Team closed this discussion on 13 May, 2018 03:13 PM.

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