MyCloud drive (WD) showing as offline in sidebar

web's Avatar

web

02 May, 2018 09:04 AM

Hello,

I have a HDD Western Digital type MyCloud Home which works well.
But in PF sidebar, it states offline, although it is online and displays content.
See screenshot.
Note that in the Finder, there no problem.

Best regards, Stéphane

  1. Support Staff 1 Posted by Path Finder Sup... on 04 May, 2018 06:10 AM

    Path Finder Support Team's Avatar

    Hi Stéphane, 

    Thanks for reaching out! 

    May I ask you, is it only a visual issue or are you unable to access your drive? 

    Looking forward to your reply. 

    Best Regards,
    Jordan
    Path Finder Support Team

  2. Path Finder Support Team closed this discussion on 04 May, 2018 06:10 AM.

  3. web re-opened this discussion on 04 May, 2018 07:06 AM

  4. 2 Posted by web on 04 May, 2018 07:06 AM

    web's Avatar

    Hi Jordan,

    It’s only visual and not so important, but you know, to see this Offline between brackets makes me look at the folder even if not needed, just to see if my Cloud drive is online.

    Also nedd to understand why PF does that and not the Finder.

    Best regards,
    Stéphane

    Stéphane Vimic
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  5. Support Staff 3 Posted by Path Finder Sup... on 04 May, 2018 07:17 AM

    Path Finder Support Team's Avatar

    Hi Stéphane,

    Please follow the instruction and check if the issue still persists: 

    1. Open your terminal and paste the following command to check if Path Finder has been slapped with the quarantined extended attribute:
      xattr /Applications/"Path Finder.app"

    2. If you see com.apple.quarantine returned as output from that last command, then go ahead and run this next command:
      xattr -d com.apple.quarantine /Applications/"Path Finder.app"

    You won't get any feedback or output from that command, but that's okay because you can just run the first command again to see for yourself if the com.apple.quarantine attribute shows up again. It shouldn't, and now Path Finder is freed from Apple quarantine jail. Restart your PathFinder now. 

    Let me know how it goes.

    Best Regards,
    Jordan
    Path Finder Support Team 

  6. Path Finder Support Team closed this discussion on 04 May, 2018 07:17 AM.

  7. web re-opened this discussion on 04 May, 2018 08:22 AM

  8. 4 Posted by web on 04 May, 2018 08:22 AM

    web's Avatar

    Hi, I did the first command but it didn’t returned that in was in quarantine.

    The stange thing is that I quitted PF before running the command then relaunched it and the Cloud drive is showing up without the (offline).

    Maybe when I restart, PF loads before WD Discovery (the app than manage the Cloud drive) and shows the (offline). Then when the cloud drive mounts, PF does not refresh the display.

    I should try doing another restart without PF then launch it to see. But I can’t right now because it takes time and I’m working.

    I’ll send you a follow-up this week-end.

    Thanks, Stéphane

    Stéphane Vimic
    T +41 22 328 14 92
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  9. Support Staff 5 Posted by Path Finder Sup... on 04 May, 2018 08:29 AM

    Path Finder Support Team's Avatar

    Hi Stéphane, 

    Sure, looking forward to your follow-up. 

    Best Regards,
    Jordan
    Path Finder Support Team

  10. Path Finder Support Team closed this discussion on 04 May, 2018 08:29 AM.

  11. web re-opened this discussion on 06 May, 2018 07:11 AM

  12. 6 Posted by web on 06 May, 2018 07:11 AM

    web's Avatar

    Hello Jordan,

    After restart, PF is displaying normally MyCloud Drive in sidebar without the (offline).
    Don’t know why sometimes it does show this offline. Anyway that is not so important.

    Any news for about Path Finder 8 ? Is it under development ?

    Thanks and best.
    Stéphane

    Stéphane Vimic
    T +41 22 328 14 92
    M +41 78 774 94 09
    128k.ch

  13. Support Staff 7 Posted by Path Finder Sup... on 06 May, 2018 01:44 PM

    Path Finder Support Team's Avatar

    Hi Stéphane, 

    Glad to hear that you've worked that out. 

    We are currently beta-testing PathFinder 8. 
    Our testers report that it's much more stable in many ways. 

    Please feel free to write us back and we will be happy to assist you.

    Best Regards,
    Jordan
    Path Finder Support Team

  14. Path Finder Support Team closed this discussion on 06 May, 2018 01:44 PM.

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