Sidebar is blank, now it also happens to me...PLEASE FIND A SOLUTION

Falko's Avatar

Falko

27 Apr, 2018 05:18 AM

HI there,

now it happens to me the other day. From one reboot to the other the sidebar is blank. Creating a new doesn't solve the problem. Completely deinstalling (as described on your page) and reinstall the newest version from your website doesn't help either.

My OS is: 10.12.6
and Pathfinder is: 7.6.2 (1729)

First it is not usable for me and a lot of people under HighSierra (I testet that under my new Macbook Pro) and now this sporadic blank
sidebars happen to a lot of people. Please get your things together. This should be a proapp people paid for and so much ist like beta.
Coming to the beta version. Maybe it is possible to take part in the 8 beta? I hope this could solve my problems. Right now the version 7 is unusable for me.

  1. 1 Posted by Falko on 27 Apr, 2018 05:26 AM

    Falko's Avatar

    Sorry btw I meant the word suddenly instead of sporadic... unfortunately the sidebar stays blanc. Thanks for your help.

  2. 2 Posted by Falko Wehr on 28 Apr, 2018 12:11 PM

    Falko Wehr's Avatar

    Hello?
    Can someone from the support team please help? Pathfinder is not usable right now and I need it for my work, even at weekends. Thanks.

  3. Path Finder Support Team closed this discussion on 28 Apr, 2018 01:57 PM.

  4. Path Finder Support Team re-opened this discussion on 28 Apr, 2018 01:58 PM

  5. Support Staff 3 Posted by Path Finder Sup... on 28 Apr, 2018 01:58 PM

    Path Finder Support Team's Avatar

    Hi,

    Thanks for reaching out! Sorry for the late reply. 

    Unfortunately, this is a known issue with Sierra. 

    Here's a message from our developer regarding PF8 beta: 

    Path Finder 8 has been in the beta stage for already more than three months now. Some people have been testing it already all that time. We organised all communication with beta testers using Discord application. It's much better way to communicate with bigger community then using a classic mailing list and it's something like Skype on steroids; there's a room chat, there's A/V chat, private messaging etc. You can use it directly from a web browser, but there's also an application for macOS. The discussion with current beta testers in the "pf8-beta" room is already ongoing and thanks to the feedback I've already fixed many issues and bugs found in early betas.

    You are invited to join our (Cocoatech) "server" on Discord. Just click this link (or paste it in your browser):

    https://discord.gg/YFY3qEx

    Once you accept the invitation and login, you'll see Path Finder icon which you can click to join our Discord "server" (see attached picture). At first, you won't have access to any of our message rooms, but once you accept the invitation I'll get notified and I'll assign you as a beta tester. From then on, you'll be able to join pf8-beta room on our server. You can quickly post your response, findings, even attach files etc and I'll get notified immediately and try to respond as quickly as possible. I'm also open for all your questions and ready to explain in details why we do things with PF8 like we do. I hope other beta testers, already familiar with PF8, will do the same.

    Please click the link above to accept invitation. If you know anyone else who'd like to join PF8 beta testing just give them the link. It's not set to expire and there are no limitations in joining: whoever accepts the invitation will be added as the beta tester.

    Please make sure to read the README.txt before starting to test. You can find it in the pinned message (see pinned icon at the top of the window once you're in the pf8-beta room). It contains some beta testing introduction notes. Please read it before you download and start using PF8, as I think it could save you and me some time asking and responding to some questions already explained there.

    The download link to the PF8 builds beta is also posted in the pinned message in the pf8-beta room, but I'll post it here as well:

    https://get.cocoatech.com/PF8_BETA.zip

    You can also use Check for Updates… to get the latest beta build, just like you do in regular PF to update to the latest version.

    Thanks again and "see" you on Discord. I'm awaiting your acceptance of the invitation.

    Please feel free to write us back and we will be happy to assist you.

    Best Regards,
    Jordan
    Path Finder Support Team

  6. Path Finder Support Team closed this discussion on 28 Apr, 2018 01:58 PM.

  7. Falko Wehr re-opened this discussion on 30 Apr, 2018 03:47 PM

  8. 4 Posted by Falko Wehr on 30 Apr, 2018 03:47 PM

    Falko Wehr's Avatar

    Thanks Jordan,

    I’ve already downloaded the Beta and will test it. So far it’s pretty buggy. The good thing is after installing I have my sidebar back on
    the Pathfinder 7 ;) I will try to post my observations in your Discord-canal, where I joined yesterday.
    But what will happen when the test of version 8 (beta) expires? I want of course buy the version 8, but only if all flaws are gone.

    Best Regards, Falko

    > Am 28.04.2018 um 15:58 schrieb Path Finder Support Team <[email blocked]>:
    >
    > From: Path Finder Support Team (Cocoatech Support)
    > Subject: Sidebar is blank, now it also happens to me...PLEASE FIND A SOLUTION
    >
    > Hi,
    >
    > Thanks for reaching out! Sorry for the late reply.
    >
    > Unfortunately, this is a known issue with Sierra.
    >
    > Here's a message from our developer regarding PF8 beta:
    >
    > Path Finder 8 has been in the beta stage for already more than three months now. Some people have been testing it already all that time. We organised all communication with beta testers using Discord application. It's much better way to communicate with bigger community then using a classic mailing list and it's something like Skype on steroids; there's a room chat, there's A/V chat, private messaging etc. You can use it directly from a web browser, but there's also an application for macOS. The discussion with current beta testers in the "pf8-beta" room is already ongoing and thanks to the feedback I've already fixed many issues and bugs found in early betas.
    >
    > You are invited to join our (Cocoatech) "server" on Discord. Just click this link (or paste it in your browser):
    >
    > https://discord.gg/YFY3qEx
    >
    > Once you accept the invitation and login, you'll see Path Finder icon which you can click to join our Discord "server" (see attached picture). At first, you won't have access to any of our message rooms, but once you accept the invitation I'll get notified and I'll assign you as a beta tester. From then on, you'll be able to join pf8-beta room on our server. You can quickly post your response, findings, even attach files etc and I'll get notified immediately and try to respond as quickly as possible. I'm also open for all your questions and ready to explain in details why we do things with PF8 like we do. I hope other beta testers, already familiar with PF8, will do the same.
    >
    > Please click the link above to accept invitation. If you know anyone else who'd like to join PF8 beta testing just give them the link. It's not set to expire and there are no limitations in joining: whoever accepts the invitation will be added as the beta tester.
    >
    > Please make sure to read the README.txt before starting to test. You can find it in the pinned message (see pinned icon at the top of the window once you're in the pf8-beta room). It contains some beta testing introduction notes. Please read it before you download and start using PF8, as I think it could save you and me some time asking and responding to some questions already explained there.
    >
    > The download link to the PF8 builds beta is also posted in the pinned message in the pf8-beta room, but I'll post it here as well:
    >
    > https://get.cocoatech.com/PF8_BETA.zip
    >
    > You can also use Check for Updates… to get the latest beta build, just like you do in regular PF to update to the latest version.
    >
    > Thanks again and "see" you on Discord. I'm awaiting your acceptance of the invitation.
    >
    > Please feel free to write us back and we will be happy to assist you.
    >
    > Best Regards,
    > Jordan
    > Path Finder Support Team
    >
    >
    >
    >
    >
    > View this discussion at our support site online: http://support.cocoatech.com/discussions/problems/97568-sidebar-is-blank-now-it-also-happens-to-meplease-find-a-solution
    >
    > ---
    >
    > Reply with #ignore to stop receiving notifications for this discussion.

  9. Support Staff 5 Posted by Path Finder Sup... on 30 Apr, 2018 04:07 PM

    Path Finder Support Team's Avatar

    Hi,

    Thanks for testing! 

    You can go through the "purchase" process, it will not charge you. 
    But it will generate a temporary license that will be terminated at the moment of release. 

    Please feel free to write us back and we will be happy to assist you.

    Best Regards,
    Jordan
    Path Finder Support Team

  10. Path Finder Support Team closed this discussion on 30 Apr, 2018 04:07 PM.

  11. Falko Wehr re-opened this discussion on 15 May, 2018 09:16 AM

  12. 6 Posted by Falko Wehr on 15 May, 2018 09:16 AM

    Falko Wehr's Avatar

    Hi Jordan,

    do I have to give all my credit card information for the temporary license?
    I didn’t want to pop up the it-only-works-x-more-days-message every time I
    start my Mac.

    Cheers Falko

    > Am 30.04.2018 um 18:07 schrieb Path Finder Support Team <[email blocked]>:
    >
    > From: Path Finder Support Team (Cocoatech Support)
    > Subject: Sidebar is blank, now it also happens to me...PLEASE FIND A SOLUTION
    >
    > Hi,
    >
    > Thanks for testing!
    >
    > You can go through the "purchase" process, it will not charge you.
    > But it will generate a temporary license that will be terminated at the moment of release.
    >
    > Please feel free to write us back and we will be happy to assist you.
    >
    > Best Regards,
    > Jordan
    > Path Finder Support Team
    >
    >
    >
    >
    >
    > View this discussion at our support site online: http://support.cocoatech.com/discussions/problems/97568-sidebar-is-blank-now-it-also-happens-to-meplease-find-a-solution
    >
    > ---
    >
    > Reply with #ignore to stop receiving notifications for this discussion.

  13. Support Staff 7 Posted by Path Finder Sup... on 16 May, 2018 12:17 PM

    Path Finder Support Team's Avatar

    Hi Falko,

    To make a test purchase, use your own personal data and e-mail address. For the credit card number, use 4032036083108207, for the expiration date use any date in the future and for the CVC code use any 3-4 characters combination.

    Best Regards,
    Jordan
    Path Finder Support Team

  14. Path Finder Support Team closed this discussion on 16 May, 2018 12:17 PM.

  15. Falko Wehr re-opened this discussion on 16 May, 2018 12:46 PM

  16. 8 Posted by Falko Wehr on 16 May, 2018 12:46 PM

    Falko Wehr's Avatar

    Thanks for the response. It worked with my card. Earlier I tried Paypal, but that doesn’t work so far.
    But whats about the number of user? I read something about deactivate on one computer and activate
    on the other?
    I used PF7 on my iMac and on my Laptop, sometimes parallel - please don’t tell me that is still possible with
    one license?

    Cheers Falko

    > Am 16.05.2018 um 14:17 schrieb Path Finder Support Team <[email blocked]>:
    >
    > From: Path Finder Support Team (Cocoatech Support)
    > Subject: Sidebar is blank, now it also happens to me...PLEASE FIND A SOLUTION
    >
    > Hi Falko,
    >
    > To make a test purchase, use your own personal data and e-mail address. For the credit card number, use 4032036083108207, for the expiration date use any date in the future and for the CVC code use any 3-4 characters combination.
    >
    > Best Regards,
    > Jordan
    > Path Finder Support Team
    >
    >
    >
    >
    >
    > View this discussion at our support site online: http://support.cocoatech.com/discussions/problems/97568-sidebar-is-blank-now-it-also-happens-to-meplease-find-a-solution
    >
    > ---
    >
    > Reply with #ignore to stop receiving notifications for this discussion.

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