Crashing opening Office Files

Traci Fox's Avatar

Traci Fox

19 Feb, 2018 12:44 PM

Pathfinder on my Mac at work freezes my whole computer and gives me the spinning ball of death when I try to open Office files. Oddly, my computer at home (running Sierra) does not share this problem. I have reinstalled the software but still crashing. Totally unusable.
Work computer: 27" 5K iMac running El Capitan 10.11.6, Pathfinder 7.6.2, and MS Office 16.9.1.

Thank you,
Traci

  1. Support Staff 1 Posted by Path Finder Sup... on 19 Feb, 2018 12:47 PM

    Path Finder Support Team's Avatar

    Hi Traci, 

    Thanks for reaching out! 

    Please downgrade to PathFinder 7.4.1. Further versions brought only new macOS optimization, that sometimes causes troubles for those who use older systems. 
    Here's the link to the compatible version: https://www.dropbox.com/s/hw64ywf3fbafis2/PF_7.4.1_%281704%29.zip?dl=0

    We also recommend disabling the automatic update checker in Path Finder > Preferences > General. 

    Be sure to let us know should any further questions arise. 

    Best Regards, 
    Jordan
    Path Finder Support Team 

  2. Path Finder Support Team closed this discussion on 19 Feb, 2018 12:47 PM.

  3. Traci Fox re-opened this discussion on 19 Feb, 2018 07:22 PM

  4. 2 Posted by Traci Fox on 19 Feb, 2018 07:22 PM

    Traci Fox's Avatar

    Hi there,
    Unfortunately I still have the same problem with 7.4.1. No change. Crashes when trying to open an Office file. Freezes whole computer and then unfreezes about 5 long minutes later.
    27" 5K iMac running El Capitan 10.11.6, Pathfinder 7.4.1, and MS Office 16.9.1.

  5. Support Staff 3 Posted by Path Finder Sup... on 19 Feb, 2018 07:48 PM

    Path Finder Support Team's Avatar

    Hi Traci, 

    Thanks for trying to downgrade. Unfortunately, we can't guarantee the integration with all the apps.

    Please follow this instruction and check if the issue still persists: 

    1. Open your terminal and paste the following command to check if Path Finder has been slapped with the quarantined extended attribute:
      xattr /Applications/"Path Finder.app"

    2. If you see com.apple.quarantine returned as output from that last command, then go ahead and run this next command:
      xattr -d com.apple.quarantine /Applications/"Path Finder.app"

    You won't get any feedback or output from that command, but that's okay because you can just run the first command again to see for yourself if the com.apple.quarantine attribute shows up again. It shouldn't, and now Path Finder is freed from Apple quarantine jail. Restart your PathFinder now. 

    Let me know how it goes.

    Best Regards,
    Jordan
    Path Finder Support Team 

  6. Path Finder Support Team closed this discussion on 19 Feb, 2018 07:48 PM.

  7. Traci Fox re-opened this discussion on 19 Feb, 2018 08:04 PM

  8. 4 Posted by Traci Fox on 19 Feb, 2018 08:04 PM

    Traci Fox's Avatar

    Ta-da! I did two things. I uninstalled Pathfinder but this time went through the Library and deleted the Pathfinder folder from App Support, AND I did your Terminal trick. It works fine now. Whew! This is my favorite app and I was getting panicky. Thanks!!

  9. Support Staff 5 Posted by Path Finder Sup... on 19 Feb, 2018 08:07 PM

    Path Finder Support Team's Avatar

    Hi Traci, 

    Glad to hear that you've managed to fix that! 

    Don't hesitate to contact us should any further questions arise. 

    Best Regards,
    Jordan
    Path Finder Support Team

  10. Path Finder Support Team closed this discussion on 19 Feb, 2018 08:07 PM.

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