Bug: Can't remove Tags

normen.mueller's Avatar

normen.mueller

01 Feb, 2018 05:15 AM

Within a folder, synced with Dropbox --- if that matters ---, there is a file with some tags attached. Opening info via Cmd+I and then trying to remove (or add) tags does not work. Doing the same with Finder works just fine. Please fix. Thx, /nm

  1. Support Staff 1 Posted by Path Finder Sup... on 01 Feb, 2018 02:52 PM

    Path Finder Support Team's Avatar

    Hi Normen, 

    Please follow the instruction and check if the issue still persists: 

    1. Open your terminal and paste the following command to check if Path Finder has been slapped with the quarantined extended attribute:
      xattr /Applications/"Path Finder.app"

    2. If you see com.apple.quarantine returned as output from that last command, then go ahead and run this next command:
      xattr -d com.apple.quarantine /Applications/"Path Finder.app"

    You won't get any feedback or output from that command, but that's okay because you can just run the first command again to see for yourself if the com.apple.quarantine attribute shows up again. It shouldn't. Restart your PathFinder now. 

    Let me know how it goes.

    Best Regards,
    Jordan
    Path Finder Support Team 

  2. Path Finder Support Team closed this discussion on 01 Feb, 2018 02:52 PM.

  3. normen.mueller re-opened this discussion on 02 Feb, 2018 07:37 AM

  4. 2 Posted by normen.mueller on 02 Feb, 2018 07:37 AM

    normen.mueller's Avatar

    I I have followed your instructions, but I still can't remove or add tags.

    Rerun your instructions. I still can't.

    It's annoying!

  5. Support Staff 3 Posted by Path Finder Sup... on 02 Feb, 2018 02:40 PM

    Path Finder Support Team's Avatar

    Hi Normen,

    Sorry for the inconvenience. 

    Could you please provide me with additional details, in which way is it not working? 
    Are you unable to access the "Tags" tab? Or are you changing something and it doesn't save the changes? 

    Also, any chance to attach a screenshot of the "Cmd+I" window including the "Permissions" tab? 

    Looking forward to your reply. 

    Best Regards,
    Jordan
    Path Finder Support Team

  6. Path Finder Support Team closed this discussion on 02 Feb, 2018 02:40 PM.

  7. normen.mueller re-opened this discussion on 03 Feb, 2018 08:09 AM

  8. 4 Posted by normen.mueller on 03 Feb, 2018 08:09 AM

    normen.mueller's Avatar

    Hi Jordan,

    in which way is it not working?

    very simple: Cmd+I on a file/folder; expand "Tags and Rating"; click in "Tags"; navigate cursor to Tag to be removed; click Back keyboard button. Then for less than a second the Tag is removed and then re-appears.

    Analogue to adding a Tag: Cmd+I on a file/folder; expand "Tags and Rating"; click in "Tags"; type any letter, e.g., G for the Tag Green. Then for less than a second the Tag is letter is removed.

    Quite frankly, your product is getting worse. Also the thing with the links (http://support.cocoatech.com/discussions/problems/84711-bug-folders...) you can't do. Today in the age of Dropbox/ GDrive et al this is really annoying.

  9. Support Staff 5 Posted by Path Finder Sup... on 03 Feb, 2018 03:30 PM

    Path Finder Support Team's Avatar

    Hi Normen,

    I understand your frustration. 
    Unfortunately, it's quite challenging to keep pace with macOS updates for such complex application like PathFinder. 

    Is this issue exclusive to the files that are synced with cloud services like Dropbox/Google Drive? 
    Or are you unable to add/remove tags for all of your files? 

    Looking forward to your reply. 

    Best Regards,
    Jordan
    Path Finder Support Team

  10. Path Finder Support Team closed this discussion on 03 Feb, 2018 03:30 PM.

  11. normen.mueller re-opened this discussion on 05 Feb, 2018 09:25 PM

  12. 6 Posted by normen.mueller on 05 Feb, 2018 09:25 PM

    normen.mueller's Avatar

    Hi Jordan

    Is this issue exclusive to the files that are synced with cloud services like Dropbox/Google Drive? Or are you unable to add/remove tags for all of your files?

    Tagging does not work at all for files/ folders synced with Dropbox/ Google Drive.

    And, once I tried to add/ remove a tag of a file/folder synced with Dropbox/ Google Drive, it does no longer work for files/ folders which are not synced with Dropbox/ Google Drive.

    Also... please have a look at the issue with the links (http://support.cocoatech.com/discussions/problems/84711-bug-folders...)!!! This is not a small issue.

  13. Support Staff 7 Posted by Path Finder Sup... on 06 Feb, 2018 02:45 PM

    Path Finder Support Team's Avatar

    Hi,

    I am forwarding this case to our developers now as a bug report. 

    In case you'd like to assist us, you can send us a sample (a snapshot) of Path Finder process in a separate file - this will enable us to analyze what happens with the application. Here's how to get it:

    1. Open Path Finder and reproduce the problem.
    2. Open Activity Monitor from the /Applications/Utilities folder.
    3. Select Path Finder in the process list. To help making a selection, type "Path Finder" in the Filter field.
    4. Click the Sample Process button in the toolbar - this will open a new window entitled "Sample of Path Finder" and a sample of the process is collected.
    5. Click Save and save the sample file.
    6. Close (Command-W) the Sample window opened in step 2.
    7. Send the sample file saved in step 5 to us.

    Don't hesitate to contact us should any additional questions arise. 

    Best Regards,
    Jordan
    Path Finder Support Team

  14. Path Finder Support Team closed this discussion on 06 Feb, 2018 02:45 PM.

  15. normen.mueller re-opened this discussion on 07 Feb, 2018 02:17 PM

  16. 8 Posted by normen.mueller on 07 Feb, 2018 02:17 PM

    normen.mueller's Avatar

    Hi Jordan,

    I am forwarding this case to our developers now as a bug report.

    Great! I'm pretty sure that http://support.cocoatech.com/discussions/problems/84711-bug-folders... is related to this issue, in particular, regarding files/folders originated at Dropbox/ Google Drive.

    Please find attached the requested Path Finder sample.

    BR, /nm

  17. 9 Posted by normen.mueller on 07 Feb, 2018 02:21 PM

    normen.mueller's Avatar

    BTW, maybe it helps as well, I have a couple of "Smart Folders" defined via Finder which involve tags.

  18. Path Finder Support Team closed this discussion on 08 Feb, 2018 02:24 PM.

  19. Path Finder Support Team re-opened this discussion on 08 Feb, 2018 02:25 PM

  20. Support Staff 10 Posted by Path Finder Sup... on 08 Feb, 2018 02:25 PM

    Path Finder Support Team's Avatar

    Hi, 

    Thank you very much for the sample and additional details! 

    Unfortunately, it may take some time until developers get a chance to investigate this case. 

    Meanwhile, make sure to write us back should any questions arise.

    Best Regards,
    Jordan
    Path Finder Support Team

  21. Path Finder Support Team closed this discussion on 08 Feb, 2018 02:25 PM.

  22. Path Finder Support Team re-opened this discussion on 08 Feb, 2018 02:37 PM

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