Bug: Can't remove Tags

normen.mueller's Avatar

normen.mueller

01 Feb, 2018 05:15 AM

Within a folder, synced with Dropbox --- if that matters ---, there is a file with some tags attached. Opening info via Cmd+I and then trying to remove (or add) tags does not work. Doing the same with Finder works just fine. Please fix. Thx, /nm

  1. Support Staff 1 Posted by Path Finder Sup... on 01 Feb, 2018 02:52 PM

    Path Finder Support Team's Avatar

    Hi Normen, 

    Please follow the instruction and check if the issue still persists: 

    1. Open your terminal and paste the following command to check if Path Finder has been slapped with the quarantined extended attribute:
      xattr /Applications/"Path Finder.app"

    2. If you see com.apple.quarantine returned as output from that last command, then go ahead and run this next command:
      xattr -d com.apple.quarantine /Applications/"Path Finder.app"

    You won't get any feedback or output from that command, but that's okay because you can just run the first command again to see for yourself if the com.apple.quarantine attribute shows up again. It shouldn't. Restart your PathFinder now. 

    Let me know how it goes.

    Best Regards,
    Jordan
    Path Finder Support Team 

  2. Path Finder Support Team closed this discussion on 01 Feb, 2018 02:52 PM.

  3. normen.mueller re-opened this discussion on 02 Feb, 2018 07:37 AM

  4. 2 Posted by normen.mueller on 02 Feb, 2018 07:37 AM

    normen.mueller's Avatar

    I I have followed your instructions, but I still can't remove or add tags.

    Rerun your instructions. I still can't.

    It's annoying!

  5. Support Staff 3 Posted by Path Finder Sup... on 02 Feb, 2018 02:40 PM

    Path Finder Support Team's Avatar

    Hi Normen,

    Sorry for the inconvenience. 

    Could you please provide me with additional details, in which way is it not working? 
    Are you unable to access the "Tags" tab? Or are you changing something and it doesn't save the changes? 

    Also, any chance to attach a screenshot of the "Cmd+I" window including the "Permissions" tab? 

    Looking forward to your reply. 

    Best Regards,
    Jordan
    Path Finder Support Team

  6. Path Finder Support Team closed this discussion on 02 Feb, 2018 02:40 PM.

  7. normen.mueller re-opened this discussion on 03 Feb, 2018 08:09 AM

  8. 4 Posted by normen.mueller on 03 Feb, 2018 08:09 AM

    normen.mueller's Avatar

    Hi Jordan,

    in which way is it not working?

    very simple: Cmd+I on a file/folder; expand "Tags and Rating"; click in "Tags"; navigate cursor to Tag to be removed; click Back keyboard button. Then for less than a second the Tag is removed and then re-appears.

    Analogue to adding a Tag: Cmd+I on a file/folder; expand "Tags and Rating"; click in "Tags"; type any letter, e.g., G for the Tag Green. Then for less than a second the Tag is letter is removed.

    Quite frankly, your product is getting worse. Also the thing with the links (http://support.cocoatech.com/discussions/problems/84711-bug-folders...) you can't do. Today in the age of Dropbox/ GDrive et al this is really annoying.

  9. Support Staff 5 Posted by Path Finder Sup... on 03 Feb, 2018 03:30 PM

    Path Finder Support Team's Avatar

    Hi Normen,

    I understand your frustration. 
    Unfortunately, it's quite challenging to keep pace with macOS updates for such complex application like PathFinder. 

    Is this issue exclusive to the files that are synced with cloud services like Dropbox/Google Drive? 
    Or are you unable to add/remove tags for all of your files? 

    Looking forward to your reply. 

    Best Regards,
    Jordan
    Path Finder Support Team

  10. Path Finder Support Team closed this discussion on 03 Feb, 2018 03:30 PM.

  11. normen.mueller re-opened this discussion on 05 Feb, 2018 09:25 PM

  12. 6 Posted by normen.mueller on 05 Feb, 2018 09:25 PM

    normen.mueller's Avatar

    Hi Jordan

    Is this issue exclusive to the files that are synced with cloud services like Dropbox/Google Drive? Or are you unable to add/remove tags for all of your files?

    Tagging does not work at all for files/ folders synced with Dropbox/ Google Drive.

    And, once I tried to add/ remove a tag of a file/folder synced with Dropbox/ Google Drive, it does no longer work for files/ folders which are not synced with Dropbox/ Google Drive.

    Also... please have a look at the issue with the links (http://support.cocoatech.com/discussions/problems/84711-bug-folders...)!!! This is not a small issue.

  13. Support Staff 7 Posted by Path Finder Sup... on 06 Feb, 2018 02:45 PM

    Path Finder Support Team's Avatar

    Hi,

    I am forwarding this case to our developers now as a bug report. 

    In case you'd like to assist us, you can send us a sample (a snapshot) of Path Finder process in a separate file - this will enable us to analyze what happens with the application. Here's how to get it:

    1. Open Path Finder and reproduce the problem.
    2. Open Activity Monitor from the /Applications/Utilities folder.
    3. Select Path Finder in the process list. To help making a selection, type "Path Finder" in the Filter field.
    4. Click the Sample Process button in the toolbar - this will open a new window entitled "Sample of Path Finder" and a sample of the process is collected.
    5. Click Save and save the sample file.
    6. Close (Command-W) the Sample window opened in step 2.
    7. Send the sample file saved in step 5 to us.

    Don't hesitate to contact us should any additional questions arise. 

    Best Regards,
    Jordan
    Path Finder Support Team

  14. Path Finder Support Team closed this discussion on 06 Feb, 2018 02:45 PM.

  15. normen.mueller re-opened this discussion on 07 Feb, 2018 02:17 PM

  16. 8 Posted by normen.mueller on 07 Feb, 2018 02:17 PM

    normen.mueller's Avatar

    Hi Jordan,

    I am forwarding this case to our developers now as a bug report.

    Great! I'm pretty sure that http://support.cocoatech.com/discussions/problems/84711-bug-folders... is related to this issue, in particular, regarding files/folders originated at Dropbox/ Google Drive.

    Please find attached the requested Path Finder sample.

    BR, /nm

  17. 9 Posted by normen.mueller on 07 Feb, 2018 02:21 PM

    normen.mueller's Avatar

    BTW, maybe it helps as well, I have a couple of "Smart Folders" defined via Finder which involve tags.

  18. Path Finder Support Team closed this discussion on 08 Feb, 2018 02:24 PM.

  19. Path Finder Support Team re-opened this discussion on 08 Feb, 2018 02:25 PM

  20. Support Staff 10 Posted by Path Finder Sup... on 08 Feb, 2018 02:25 PM

    Path Finder Support Team's Avatar

    Hi, 

    Thank you very much for the sample and additional details! 

    Unfortunately, it may take some time until developers get a chance to investigate this case. 

    Meanwhile, make sure to write us back should any questions arise.

    Best Regards,
    Jordan
    Path Finder Support Team

  21. Path Finder Support Team closed this discussion on 08 Feb, 2018 02:25 PM.

  22. Path Finder Support Team re-opened this discussion on 08 Feb, 2018 02:37 PM

  23. 11 Posted by Lonnie VanZandt on 10 Mar, 2018 01:01 AM

    Lonnie VanZandt's Avatar

    I see the same issue with a normal folder. In the end, I simply used native Finder to remove the Tag.

  24. Path Finder Support Team closed this discussion on 10 Mar, 2018 03:39 PM.

  25. Path Finder Support Team re-opened this discussion on 10 Mar, 2018 03:39 PM

  26. 12 Posted by Lewis Levin on 07 Apr, 2018 01:20 PM

    Lewis Levin's Avatar

    Same problem with Dropbox folders. Works in Finder.

    This cripples Path Finder.

    It's been reported over and over for most of 2017 and 2018. You say it's been reported to development.

    No fix in sight.

  27. Path Finder Support Team closed this discussion on 07 Apr, 2018 02:53 PM.

  28. Path Finder Support Team re-opened this discussion on 07 Apr, 2018 02:53 PM

  29. 13 Posted by jhein on 10 Apr, 2018 06:51 PM

    jhein's Avatar

    Having the same problem with PF7. It does work in PF8 beta, so I'd say there is a light at the end of the tunnel :)

  30. 14 Posted by Lewis Levin on 10 Apr, 2018 09:38 PM

    Lewis Levin's Avatar

    How's the beta otherwise? Still possible to download it?

  31. 15 Posted by jhein on 10 Apr, 2018 09:48 PM

    jhein's Avatar

    I am very happy, because all my problems seem to be solved: Speed, CPU usage, tags, calculate size, etc. Using PF is feeling great again. Just check some of the beta posts on the first forum page. The link is in there somewhere (not hard to find).

  32. Path Finder Support Team closed this discussion on 13 Apr, 2018 05:55 AM.

  33. Path Finder Support Team re-opened this discussion on 13 Apr, 2018 05:57 AM

  34. Support Staff 16 Posted by Path Finder Sup... on 13 Apr, 2018 05:57 AM

    Path Finder Support Team's Avatar

    Hi Lewis, 

    Here's a message from our developer in case you haven't joined our beta yet: 

    Path Finder 8 has been in the beta stage for already more than three months now. Some people have been testing it already all that time. We organised all communication with beta testers using Discord application. It's much better way to communicate with bigger community then using a classic mailing list and it's something like Skype on steroids; there's a room chat, there's A/V chat, private messaging etc. You can use it directly from a web browser, but there's also an application for macOS. The discussion with current beta testers in the "pf8-beta" room is already ongoing and thanks to the feedback I've already fixed many issues and bugs found in early betas.

    You are invited to join our (Cocoatech) "server" on Discord. Just click this link (or paste it in your browser):

    https://discord.gg/YFY3qEx

    Once you accept the invitation and login, you'll see Path Finder icon which you can click to join our Discord "server" (see attached picture). At first, you won't have access to any of our message rooms, but once you accept the invitation I'll get notified and I'll assign you as a beta tester. From then on, you'll be able to join pf8-beta room on our server. You can quickly post your response, findings, even attach files etc and I'll get notified immediately and try to respond as quickly as possible. I'm also open for all your questions and ready to explain in details why we do things with PF8 like we do. I hope other beta testers, already familiar with PF8, will do the same.

    Please click the link above to accept invitation. If you know anyone else who'd like to join PF8 beta testing just give them the link. It's not set to expire and there are no limitations in joining: whoever accepts the invitation will be added as the beta tester.

    Please make sure to read the README.txt before starting to test. You can find it in the pinned message (see pinned icon at the top of the window once you're in the pf8-beta room). It contains some beta testing introduction notes. Please read it before you download and start using PF8, as I think it could save you and me some time asking and responding to some questions already explained there.

    The download link to the PF8 builds beta is also posted in the pinned message in the pf8-beta room, but I'll post it here as well:

    https://get.cocoatech.com/PF8_BETA.zip

    You can also use Check for Updates… to get the latest beta build, just like you do in regular PF to update to the latest version.

    Thanks again and "see" you on Discord. I'm awaiting your acceptance of the invitation.

    Best Regards,
    Jordan
    Path Finder Support Team

  35. Path Finder Support Team closed this discussion on 13 Apr, 2018 05:57 AM.

  36. normen.mueller re-opened this discussion on 17 Apr, 2018 09:20 AM

  37. 17 Posted by normen.mueller on 17 Apr, 2018 09:20 AM

    normen.mueller's Avatar

    Hi Lewis, can you please subscribe me to pf8-beta room? I already registered at https://discord.gg/YFY3qEx.

  38. Support Staff 18 Posted by Path Finder Sup... on 17 Apr, 2018 09:39 AM

    Path Finder Support Team's Avatar

    Hi, 

    Sometimes the browser version doesn't handle invitations in a proper way. 
    This can be fixed by installing the app itself: https://discordapp.com/

    Please feel free to write us back and we will be happy to assist you.

    Best Regards,
    Jordan
    Path Finder Support Team

  39. Path Finder Support Team closed this discussion on 17 Apr, 2018 09:39 AM.

  40. normen.mueller re-opened this discussion on 17 Apr, 2018 11:05 AM

  41. 19 Posted by normen.mueller on 17 Apr, 2018 11:05 AM

    normen.mueller's Avatar

    Thanks for the hint!

    But after installing the app I get:

    :-(

    BR, /nm

    > On 17. Apr 2018, at 11:39, Path Finder Support Team <[email blocked]> wrote:
    >
    > From: Path Finder Support Team (Cocoatech Support)
    > Subject: Bug: Can't remove Tags
    >
    > Hi,
    >
    > Sometimes the browser version doesn't handle invitations in a proper way.
    > This can be fixed by installing the app itself: https://discordapp.com/
    >
    > Please feel free to write us back and we will be happy to assist you.
    >
    > Best Regards,
    > Jordan
    > Path Finder Support Team
    >
    >
    >
    >
    >
    > View this discussion at our support site online: http://support.cocoatech.com/discussions/problems/89518-bug-cant-remove-tags
    >
    > ---
    >
    > To unsubscribe and stop receiving emails from http://support.cocoatech.com, visit http://support.cocoatech.com/unsubscribe/1ae7bfeea703bc53bb7a9d77fbcf93bd2f675bd4

  42. 20 Posted by normen.mueller on 17 Apr, 2018 11:07 AM

    normen.mueller's Avatar

    Finally the app is up and running... I'm ignoring these errors. So how to get into the pf8-beta room? Below you can see how my screen looks like:

    > On 13. Apr 2018, at 07:57, Path Finder Support Team <[email blocked]> wrote:
    >
    > From: Path Finder Support Team (Cocoatech Support)
    > Subject: Bug: Can't remove Tags
    >
    > Hi Lewis,
    >
    > Here's a message from our developer in case you haven't joined our beta yet:
    >
    > Path Finder 8 has been in the beta stage for already more than three months now. Some people have been testing it already all that time. We organised all communication with beta testers using Discord application. It's much better way to communicate with bigger community then using a classic mailing list and it's something like Skype on steroids; there's a room chat, there's A/V chat, private messaging etc. You can use it directly from a web browser, but there's also an application for macOS. The discussion with current beta testers in the "pf8-beta" room is already ongoing and thanks to the feedback I've already fixed many issues and bugs found in early betas.
    >
    > You are invited to join our (Cocoatech) "server" on Discord. Just click this link (or paste it in your browser):
    >
    > https://discord.gg/YFY3qEx
    >
    > Once you accept the invitation and login, you'll see Path Finder icon which you can click to join our Discord "server" (see attached picture). At first, you won't have access to any of our message rooms, but once you accept the invitation I'll get notified and I'll assign you as a beta tester. From then on, you'll be able to join pf8-beta room on our server. You can quickly post your response, findings, even attach files etc and I'll get notified immediately and try to respond as quickly as possible. I'm also open for all your questions and ready to explain in details why we do things with PF8 like we do. I hope other beta testers, already familiar with PF8, will do the same.
    >
    > Please click the link above to accept invitation. If you know anyone else who'd like to join PF8 beta testing just give them the link. It's not set to expire and there are no limitations in joining: whoever accepts the invitation will be added as the beta tester.
    >
    > Please make sure to read the README.txt before starting to test. You can find it in the pinned message (see pinned icon at the top of the window once you're in the pf8-beta room). It contains some beta testing introduction notes. Please read it before you download and start using PF8, as I think it could save you and me some time asking and responding to some questions already explained there.
    >
    > The download link to the PF8 builds beta is also posted in the pinned message in the pf8-beta room, but I'll post it here as well:
    >
    > https://get.cocoatech.com/PF8_BETA.zip
    >
    > You can also use Check for Updates… to get the latest beta build, just like you do in regular PF to update to the latest version.
    >
    > Thanks again and "see" you on Discord. I'm awaiting your acceptance of the invitation.
    >
    > Best Regards,
    > Jordan
    > Path Finder Support Team
    >
    >
    >
    >
    >
    > View this discussion at our support site online: http://support.cocoatech.com/discussions/problems/89518-bug-cant-remove-tags
    >
    > ---
    >
    > To unsubscribe and stop receiving emails from http://support.cocoatech.com, visit http://support.cocoatech.com/unsubscribe/1ae7bfeea703bc53bb7a9d77fbcf93bd2f675bd4

  43. Path Finder Support Team closed this discussion on 17 Apr, 2018 11:20 AM.

  44. Path Finder Support Team re-opened this discussion on 17 Apr, 2018 11:21 AM

  45. Support Staff 21 Posted by Path Finder Sup... on 17 Apr, 2018 11:21 AM

    Path Finder Support Team's Avatar

    Hi, 

    Here's a screenshot for you: https://i.imgur.com/QuS2MBY.png

    It's possible that Step 2 won't be available for your at once. Just give it some time in this case. 

    If it doesn't appear later, open the invitation link (https://discord.gg/YFY3qEx) in your browser's private (incognito) mode. 
    This should open Discord App, adding the channel I mentioned. 

    Let me know how it goes. 

    Best Regards,
    Jordan 
    Path Finder Support Team

  46. Path Finder Support Team closed this discussion on 17 Apr, 2018 11:21 AM.

  47. normen.mueller re-opened this discussion on 17 Apr, 2018 11:23 AM

  48. 22 Posted by normen.mueller on 17 Apr, 2018 11:23 AM

    normen.mueller's Avatar

    Yes! It works! I'm in. THANK YOU!

    Before installing the beta it was mentioned to read a README. Where do I find that?

    > On 17. Apr 2018, at 13:21, Path Finder Support Team <[email blocked]> wrote:
    >
    > From: Path Finder Support Team (Cocoatech Support)
    > Subject: Bug: Can't remove Tags
    >
    > Hi,
    >
    > Here's a screenshot for you: https://i.imgur.com/QuS2MBY.png
    >
    > It's possible that Step 2 won't be available for your at once. Just give it some time in this case.
    >
    > If it doesn't appear later, open the invitation link (https://discord.gg/YFY3qEx) in your browser's private (incognito) mode.
    > This should open Discord App, adding the channel I mentioned.
    >
    > Let me know how it goes.
    >
    > Best Regards,
    > Jordan
    > Path Finder Support Team
    >
    >
    >
    >
    >
    > View this discussion at our support site online: http://support.cocoatech.com/discussions/problems/89518-bug-cant-remove-tags
    >
    > ---
    >
    > To unsubscribe and stop receiving emails from http://support.cocoatech.com, visit http://support.cocoatech.com/unsubscribe/1ae7bfeea703bc53bb7a9d77fbcf93bd2f675bd4

  49. Support Staff 23 Posted by Path Finder Sup... on 17 Apr, 2018 11:34 AM

    Path Finder Support Team's Avatar

    Hi Normen,

    Pinned messages: https://i.imgur.com/NGfn7F9.png

    Please feel free to write us back and we will be happy to assist you.

    Best Regards,
    Jordan
    Path Finder Support Team

  50. Path Finder Support Team closed this discussion on 17 Apr, 2018 11:34 AM.

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