Disclosure triangle not working in High Sierra

byers.sf's Avatar

byers.sf

08 Jan, 2018 02:15 AM

I just updated my system to High Sierra, and all of a sudden the disclosure triangles in Path Finder windows (to show the contents of a folder without leaving the parent folder) don't work. It routinely takes 1-4 clicks to get a folder to disclose its contents (or to hide its contents). This is not true in Finder, where they work flawlessly; only Path Finder. I am using system 7.6.2 (1729). The computer is a MacBook Air 11 inch.

  1. Support Staff 1 Posted by Path Finder Sup... on 09 Jan, 2018 02:48 PM

    Path Finder Support Team's Avatar

    Hi Jeff,

    Thanks for reaching out! 

    Could you please confirm my understanding of this, are you able to see the disclosure triangles but clicking them results in nothing? 

    Looking forward to your reply. 

    Best Regards,
    Jordan
    Path Finder Support Team

  2. Path Finder Support Team closed this discussion on 09 Jan, 2018 02:48 PM.

  3. byers.sf re-opened this discussion on 09 Jan, 2018 05:08 PM

  4. 2 Posted by byers.sf on 09 Jan, 2018 05:08 PM

    byers.sf's Avatar

    Yes, all the triangles are visible and eventually they work, but only after
    a random number of tries. It feels as if the target button is a pinpoint
    rather than the triangle, and I have to take multiple shots to actually
    land on it, but I have no way of verifying that the precise location of my
    click is the problem. I haven't been able to find a consistent sweet spot,
    though clicking near the right-hand point *may* be a little better.

  5. Support Staff 3 Posted by Path Finder Sup... on 09 Jan, 2018 06:09 PM

    Path Finder Support Team's Avatar

    Hi Jeff, 

    May I ask you to follow the instruction and check if the issue still persists: 

    1. Delete Path Finder and its traces according to the article: 
      http://support.cocoatech.com/kb/installation-and-compatibility/how-...
    2. Download the latest version of the app from our site
    3. Copy zipped app to the Applications folder
    4. Unzip it into the Apps folder and launch

    Let me know how it goes. 

    Best Regards, 
    Jordan
    Path Finder Support Team 

  6. Path Finder Support Team closed this discussion on 09 Jan, 2018 06:09 PM.

  7. byers.sf re-opened this discussion on 10 Jan, 2018 08:15 AM

  8. 4 Posted by byers.sf on 10 Jan, 2018 08:15 AM

    byers.sf's Avatar

    Jordan,

    Laborious, but it worked mostly. The triangles now work as they should. Two
    questions:

       1. Every time I launch Path Finder, I get a dialog box asking if I want
       to move it to the Applications folder. It is in the applications folder. It
       says it can move it to the Applications folder, but when I click that
       button, nothing happens. If I click don't move, then Path Finder opens.
       What is that about? It's very confusing. A screenshot is attached.
       2. I have tried to restore my new Path Finder to look like the old one,
       but the sidebar is weird. On my iMac, Path Finder has a white background
       for the left sidebar, but in this new installation on my MacBook Air has a
       solid blue background behind some parts and blue bars behind each item in
       other parts. This pattern changes as I scroll up and down in the sidebar.
       Again, a screenshot is attached.

    I'd be grateful for advice.

    ————————————

    The Fiscal Policy Institute, an economic think tank, reports that between
    1980 and 2015, the share of the country’s income going to the wealthiest 1
    percent increased from 10 percent to 22 percent.

  9. Support Staff 5 Posted by Path Finder Sup... on 11 Jan, 2018 03:14 PM

    Path Finder Support Team's Avatar

    Hi Jeff, 

    Regarding PathFinder asking to move itself to the Applications folder, please follow the instruction: 
    1. Open your terminal and paste the following command to check if Path Finder has been slapped with the quarantined extended attribute:
    xattr /Applications/"Path Finder.app"
    2. If you see com.apple.quarantine returned as output from that last command, then go ahead and run this next command:
    xattr -d com.apple.quarantine /Applications/"Path Finder.app"
    You won't get any feedback or output from that command, but that's okay because you can just run the first command again to see for yourself if the com.apple.quarantine attribute shows up again. It shouldn't, and now Path Finder is freed from Apple quarantine jail. Restart your PathFinder now. 

    In case that doesn't help, you should be able to get rid of that message by choosing "Do not show this message again" and "Do not move" together. 

    Regarding the Sidebar, unfortunately, it's a known visual glitch. 
    Our developers are aware of this issue and will get back to it as soon as they are done with major bugs.
    Sorry for the inconvenience. 

    Don't hesitate to contact me if I can be of any further assistance. 

    Best Regards,
    Jordan
    Path Finder Support Team 

  10. Path Finder Support Team closed this discussion on 11 Jan, 2018 03:14 PM.

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