Pathfinder 7 Memory Leak In High Sierra

Matt Resong's Avatar

Matt Resong

06 Dec, 2017 04:59 AM

Pathfinder Team -

I'm uncertain how to collect additional data for you to assist in debugging this, however, my Pathfinder 7, especially lately, has been eating large amounts of memory and never cleans up (or frees) it. It's causing the Mac to OOM (Out Of Memory), in which case the Mac pops up a dialog telling me it suspended applications with the option to force quit applications to free system memory.

In the most recent case, upon receiving a system out of memory error, the activity monitor showed PathFinder as using 45 GB of RAM.

REQUEST: If there are diagnostic logs or other data I can submit to assist in tracking down the root cause, please do let me know!

Regards,
Matt

  1. Support Staff 1 Posted by Path Finder Sup... on 07 Dec, 2017 03:41 PM

    Path Finder Support Team's Avatar

    Hi Matt,

    Could you send us a sample (a snapshot) of Path Finder process in a separate file - this will enable us to analyze what happens with the application. Here's how to get it:

    1. Open Path Finder and reproduce the problem.
    2. Open Activity Monitor from the /Applications/Utilities folder.
    3. Select Path Finder in the process list. To help making a selection, type "Path Finder" in the Filter field.
    4. Click the Sample Process button in the toolbar - this will open a new window entitled "Sample of Path Finder" and a sample of the process is collected.
    5. Click Save and save the sample file.
    6. Close (Command-W) the Sample window opened in step 2.
    7. Send the sample file saved in step 5 to us.

    Looking forward to your reply.

    Best Regards,
    Jordan
    Path Finder Support Team

  2. Path Finder Support Team closed this discussion on 07 Dec, 2017 03:41 PM.

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