Folder contents not refreshing

duanehouser's Avatar

duanehouser

23 Nov, 2017 02:41 AM

OS X: 10.12.6 (16G1036)
PF: 7.6.2 (1729)

Contents of folders remain static and do not refresh after changes are made by other programs. Example: I use a video converter utility called ImTOO Video Converter Ultimate to batch convert a group of video files from the existing format to the desired format (.mkv -> .mp4). Viewing the folder containing the videos being converted using Path Finder, the newly added converted files with .mp4 extension are not visible. However, using Finder, all the new files are visible. If completely close Path Finder, and reboot my Mac Pro and then view the folder, the updated contents are visible. This is a problem...

  1. Support Staff 1 Posted by Path Finder Sup... on 24 Nov, 2017 04:55 PM

    Path Finder Support Team's Avatar

    Hi Duane, 

    Thanks for reaching out! 

    Please follow the instruction and check if the issue still persists: 

    1. Open your terminal and paste the following command to check if Path Finder has been slapped with the quarantined extended attribute:
      xattr /Applications/"Path Finder.app"

    2. If you see com.apple.quarantine returned as output from that last command, then go ahead and run this next command:
      xattr -d com.apple.quarantine /Applications/"Path Finder.app"

    You won't get any feedback or output from that command, but that's okay because you can just run the first command again to see for yourself if the com.apple.quarantine attribute shows up again. It shouldn't, and now Path Finder is freed from Apple quarantine jail.

    Let me know how it goes.

    Best Regards,
    Jordan
    Path Finder Support Team 

  2. Path Finder Support Team closed this discussion on 24 Nov, 2017 04:55 PM.

  3. duanehouser re-opened this discussion on 24 Nov, 2017 08:59 PM

  4. 2 Posted by duanehouser on 24 Nov, 2017 09:04 PM

    duanehouser's Avatar

    Hi Jordan,

    Thanks for the quick follow-up and clear guidance. I ran the script in terminal you shared in your reply, but I didn't get any response when running the initial script, which gives me the impression that Path Finder was not quarantined by Apple as your post suggested. I did not run the second script (yet).

    I'm mainly posting this response in case if anyone else is experiencing the same issue. I tried recreating the problem I described earlier, but it didn't occur during my test, so I'll keep my fingers crossed.

    Thanks again for the speedy response.

  5. Path Finder Support Team closed this discussion on 24 Nov, 2017 09:05 PM.

  6. Path Finder Support Team re-opened this discussion on 24 Nov, 2017 09:08 PM

  7. Support Staff 3 Posted by Path Finder Sup... on 24 Nov, 2017 09:08 PM

    Path Finder Support Team's Avatar

    Hi Duane,

    Thanks for letting us know how it went for you. 

    You can also try adding the 'Reload' button to your Toolbar. Simply right-click your Toolbar. 

    Please feel free to write us back and we will be happy to assist you.

    Best Regards,
    Jordan
    Path Finder Support Team

  8. Path Finder Support Team closed this discussion on 24 Nov, 2017 09:08 PM.

  9. Path Finder Support Team re-opened this discussion on 24 Nov, 2017 09:12 PM

  10. 4 Posted by dtoub on 26 Nov, 2017 04:23 AM

    dtoub's Avatar

    I’ve seen this happen for years now. I do have to click the Reload button but I’ve always wondered why that is even necessary.

  11. Path Finder Support Team closed this discussion on 26 Nov, 2017 03:27 PM.

  12. Path Finder Support Team re-opened this discussion on 26 Nov, 2017 03:27 PM

  13. 5 Posted by PJ on 28 Nov, 2017 10:13 AM

    PJ's Avatar

    hi, I've the same issue about folders' refraiching. Pathfinder don't refraich changes, that I can see with finder (the issue seams to appear with files on the server, (a mac mini under OS X 10.11.6, my MBP is under 10.13.1).

  14. Path Finder Support Team closed this discussion on 29 Nov, 2017 05:16 PM.

  15. Path Finder Support Team re-opened this discussion on 29 Nov, 2017 05:16 PM

  16. 6 Posted by numanmania on 11 Jan, 2018 07:59 PM

    numanmania's Avatar

    I have the same problem!!!!!!!!!!, the reload button DON´T WORK.

  17. 7 Posted by numanmania on 11 Jan, 2018 08:01 PM

    numanmania's Avatar

    I´m on Pathfinder 7.6.2 and MacOS 10.3.2

  18. Path Finder Support Team closed this discussion on 11 Jan, 2018 09:06 PM.

  19. Path Finder Support Team re-opened this discussion on 11 Jan, 2018 09:07 PM

  20. Support Staff 8 Posted by Path Finder Sup... on 11 Jan, 2018 09:07 PM

    Path Finder Support Team's Avatar

    Hi, 

    Have you tried executing the Terminal commands above? 
    Also, does it happen to all of your folders or only to the ones on external drives? 

    Looking forward to your reply. 

    Best Regards,
    Jordan 
    Path Finder Support Team

  21. Path Finder Support Team closed this discussion on 11 Jan, 2018 09:07 PM.

  22. numanmania re-opened this discussion on 13 Jan, 2018 10:50 AM

  23. 9 Posted by numanmania on 13 Jan, 2018 10:50 AM

    numanmania's Avatar

    Yes, i run the script, nothing.

    With a disk drives from a Synology NAS with the last updates

    I use Mac Pro (2014) and Macbook Pro (2017) with the same problem. Wired and Wifi.

  24. Path Finder Support Team closed this discussion on 13 Jan, 2018 04:12 PM.

  25. Path Finder Support Team re-opened this discussion on 13 Jan, 2018 04:13 PM

  26. 10 Posted by numanmania on 18 Jan, 2018 06:51 PM

    numanmania's Avatar

    any news???????

  27. Support Staff 11 Posted by Path Finder Sup... on 18 Jan, 2018 07:10 PM

    Path Finder Support Team's Avatar

    Hi Duane,

    Unfortunately, it's necessary to wait now for our developers to investigate this issue. 

    Sorry for the inconvenience. Please feel free to write us back and we will be happy to assist you.

    Best Regards,
    Jordan
    Path Finder Support Team

  28. Path Finder Support Team closed this discussion on 18 Jan, 2018 07:10 PM.

  29. Path Finder Support Team re-opened this discussion on 18 Jan, 2018 07:10 PM

  30. 12 Posted by Jonathan Eid on 26 Apr, 2018 09:48 PM

    Jonathan Eid's Avatar

    Any progress on this issue? 3 months and no progress to report?
    Very disappointing.

    I'm using newest version available (7.6.2/1729) with macOS Sierra 10.12.6 and none of the aforementioned solutions solve the problem. Reload doesn't work and xattr /Applications/"Path Finder.app" does NOT report anything regarding Path Finder.

  31. Support Staff 13 Posted by Path Finder Sup... on 28 Apr, 2018 01:23 PM

    Path Finder Support Team's Avatar

    Hi Jonathan, 

    We are currently beta-testing the new version that has been re-written from a scratch. 
    Chances are you won't experience this issue in the upcoming version. 

    Sorry that it takes this long to fix it. 

    Best Regards,
    Jordan
    Path Finder Support Team

  32. Path Finder Support Team closed this discussion on 28 Apr, 2018 01:23 PM.

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