Preferences Resetting to Defaults

Fahim Farook's Avatar

Fahim Farook

13 Nov, 2017 05:19 AM

I have Path Finder preferences being reset to defaults every day or so. I don't know what causes it but it generally appears to happen if I leave Path Finder running overnight.

I am running the latest Path Finder 7.6.2 (1729) running on High Sierra (10.13.1).

Is this a known issue? Or has anybody else experienced this issue?

  1. Support Staff 1 Posted by Path Finder Sup... on 13 Nov, 2017 03:30 PM

    Path Finder Support Team's Avatar

    Hi, 

    Thanks for reaching out! 

    We don't often get reports like this one, but it looks like a permission issue. 
    May I ask you to follow the instruction and check if the issue still persists: 

    1. Delete Path Finder and its traces according to the article: 
      http://support.cocoatech.com/kb/installation-and-compatibility/how-...
    2. Download the latest version of the app from our site
    3. Copy zipped app to the Applications folder
    4. Unzip it into the Apps folder and launch

    Let me know how it goes. 

    Best Regards, 
    Jordan
    Path Finder Support Team 

  2. Path Finder Support Team closed this discussion on 13 Nov, 2017 03:30 PM.

  3. Fahim Farook re-opened this discussion on 13 Nov, 2017 04:19 PM

  4. 2 Posted by Fahim Farook on 13 Nov, 2017 04:19 PM

    Fahim Farook's Avatar

    Thanks, Jordan. Instead of deleting the app, I simply tried removing all the preferences and other traces as mentioned in the article and let Path Finder re-create everything. So far appears to work fine. But this issue has sometimes come back a day or two later. So will keep an eye out and see how it goes ...

  5. Path Finder Support Team closed this discussion on 13 Nov, 2017 04:24 PM.

  6. Path Finder Support Team re-opened this discussion on 13 Nov, 2017 04:24 PM

  7. 3 Posted by Fahim Farook on 17 Nov, 2017 12:01 PM

    Fahim Farook's Avatar

    Removing the preferences seemed to work for a couple of days and then the issue is back again :(

    It might be related to me explicitly quitting from the app by using the Quit option from the menu. But if I don't use the Quit menu option and simply close it by clicking the window close icon, Path Finder does not seem to remember the previously open tabs when I next open it. So that's another bug BTW.

  8. 4 Posted by Martyn St John on 17 Nov, 2017 09:07 PM

    Martyn St John's Avatar

    Since upgrading to High Sierra have this issue too .
    Just after opening PF preferences will intermittently revert to default.
    Re-installed PF as advised above by Jordan.
    Problem remains.

  9. 5 Posted by chrissia on 18 Nov, 2017 10:48 AM

    chrissia's Avatar

    I have a similar issue. In the Features Preferences, Keyboard Menu, I have now several times created keyboard shortcuts to only find not only them missing but all the default ones as well. I restored defaults, added shortcuts, to only find all shortcuts missing again.

  10. Path Finder Support Team closed this discussion on 18 Nov, 2017 03:41 PM.

  11. Path Finder Support Team re-opened this discussion on 18 Nov, 2017 03:41 PM

  12. Support Staff 6 Posted by Path Finder Sup... on 18 Nov, 2017 03:44 PM

    Path Finder Support Team's Avatar

    Hi, 

    Could you send us a sample (a snapshot) of Path Finder process in a separate file - this will enable us to analyze what happens with the application.
    Is there any chance you could record this behavior? Here's how to get the sample: 

    1. Open Path Finder and reproduce the problem.
    2. Open Activity Monitor from the /Applications/Utilities folder.
    3. Select Path Finder in the process list. To help making a selection, type "Path Finder" in the Filter field.
    4. Click the Sample Process button in the toolbar - this will open a new window entitled "Sample of Path Finder" and a sample of the process is collected.
    5. Click Save and save the sample file.
    6. Close (Command-W) the Sample window opened in step 2.
    7. Send the sample file saved in step 5 to us.

    Looking forward to your reply.

    Best Regards,
    Jordan
    Path Finder Support Team

  13. Path Finder Support Team closed this discussion on 18 Nov, 2017 03:44 PM.

  14. Martyn re-opened this discussion on 18 Nov, 2017 08:28 PM

  15. 7 Posted by Martyn on 18 Nov, 2017 08:28 PM

    Martyn's Avatar

    Hi here's the sample.

    Regards

    Martyn

  16. Support Staff 8 Posted by Path Finder Sup... on 18 Nov, 2017 08:36 PM

    Path Finder Support Team's Avatar

    Hi, 

    Thank you for your sample! 

    I have forwarded your email to our developers. It may take some time to investigate the details of the issue. 

    Be sure to let us know should any further questions arise! 

    Best Regards, 
    Jordan
    Path Finder Support Team

  17. Path Finder Support Team closed this discussion on 18 Nov, 2017 08:36 PM.

  18. Path Finder Support Team re-opened this discussion on 18 Nov, 2017 08:36 PM

  19. 9 Posted by aikasse on 04 Dec, 2017 11:25 PM

    aikasse's Avatar

    I have the same issue Fahim has reported. And I agree with Martyn St John too. This issue started with High Sierra upgrade. Very annoying issue. Please, help us.

  20. Support Staff 10 Posted by Path Finder Sup... on 07 Dec, 2017 02:31 PM

    Path Finder Support Team's Avatar

    Hi, 

    May I ask you to follow the instruction and check if the issue still persists: 

    1. Open your terminal and paste the following command to check if Path Finder has been slapped with the quarantined extended attribute:
      xattr /Applications/"Path Finder.app"

    2. If you see com.apple.quarantine returned as output from that last command, then go ahead and run this next command:
      xattr -d com.apple.quarantine /Applications/"Path Finder.app"

    You won't get any feedback or output from that command, but that's okay because you can just run the first command again to see for yourself if the com.apple.quarantine attribute shows up again. It shouldn't, and now Path Finder is freed from Apple quarantine jail.

    Let me know how it goes.

    Best Regards,
    Jordan
    Path Finder Support Team 

  21. Path Finder Support Team closed this discussion on 07 Dec, 2017 02:31 PM.

  22. aikasse re-opened this discussion on 08 Dec, 2017 02:45 AM

  23. 11 Posted by aikasse on 08 Dec, 2017 02:45 AM

    aikasse's Avatar

    Hi Jordan! Thanks for your reply.

    No output obtained after
    $ xattr /Applications/"Path Finder.app" ... command execution.

  24. Support Staff 12 Posted by Path Finder Sup... on 08 Dec, 2017 04:04 PM

    Path Finder Support Team's Avatar

    Hi, 

    I see, thanks for letting me know how it went for you. 

    I will schedule further investigation of this issue in addition to the sample being queued for developers' attention. 

    Sorry for the inconvenience. Let me know should any additional questions arise. 

    Best Regards, 
    Jordan 
    Path Finder Support Team 

  25. Path Finder Support Team closed this discussion on 08 Dec, 2017 04:04 PM.

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