Runaway QuickLookSatellite (quicklookd) Process on High Sierra

Drdul's Avatar

Drdul

04 Nov, 2017 02:45 PM

I upgraded to High Sierra a couple of days ago, and have been battling a runaway QuickLookSatellite (quicklookd) process that was eating up my CPU. I finally determined that it's associated with Path Finder. Without PF running all is well, but I launch PF and then browse some files and whammo! Is this a known bug/issue, and if so, can we expect a fix in an upcoming version?

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  1. 31 Posted by Russ Kraus on 19 Mar, 2018 06:33 PM

    Russ Kraus's Avatar

    PathFinder is also steadily eating up memory. I'll check it after a few days and it's up to 16 GIG.

    I took a look at ForkLift? It's a possibility.

    Does anyone have other suggestions for a PathFinder replacement.

    On 3/19/18, 12:28 PM, "Kevin" <[email blocked]> wrote:

        From: Kevin
        Subject: Runaway QuickLookSatellite (quicklookd) Process on High Sierra
        
        I was about to purchase pathfinder but experienced this issue during trial testing, it made my mac unusable. Looking for alternative software since Pathfinder doesn't seem to have a solution.
        
        
        
        
        
        View this discussion at our support site online: http://support.cocoatech.com/discussions/problems/79837-runaway-quicklooksatellite-quicklookd-process-on-high-sierra
        
        ---
        
        Reply with #ignore to stop receiving notifications for this discussion.

  2. Path Finder Support Team closed this discussion on 20 Mar, 2018 07:00 AM.

  3. Path Finder Support Team re-opened this discussion on 20 Mar, 2018 07:01 AM

  4. 32 Posted by Manfred Iske on 20 Mar, 2018 08:11 AM

    Manfred Iske's Avatar

    Hi,

    I did reset the settings as recommended - no change though …

    On my machine I found a reproducible pattern:
    - double-click to open a file with MS Office (2016 Version recent patch level)
    - Word or Excel is starting up to open the file
    - QuickLookSatellite shows up and runs on high level CPU consumption until PF is closed

    So far I did not find a similar behavior with files that are opened the same way with other applications.

    Best regards, Manfred

    > Am 19.03.2018 um 19:33 schrieb Russ Kraus <[email blocked]>:
    >
    > From: Russ Kraus
    > Subject: Runaway QuickLookSatellite (quicklookd) Process on High Sierra
    >
    > PathFinder is also steadily eating up memory. I'll check it after a few days and it's up to 16 GIG.
    >
    > I took a look at ForkLift? It's a possibility.
    >
    > Does anyone have other suggestions for a PathFinder replacement.
    >
    >
    >
    >
    >
    > On 3/19/18, 12:28 PM, "Kevin" <[email blocked]> wrote:
    >
    > From: Kevin
    > Subject: Runaway QuickLookSatellite (quicklookd) Process on High Sierra
    >
    > I was about to purchase pathfinder but experienced this issue during trial testing, it made my mac unusable. Looking for alternative software since Pathfinder doesn't seem to have a solution.
    >
    >
    >
    >
    >
    > View this discussion at our support site online: http://support.cocoatech.com/discussions/problems/79837-runaway-quicklooksatellite-quicklookd-process-on-high-sierra
    >
    > ---
    >
    > Reply with #ignore to stop receiving notifications for this discussion.
    >
    >
    >
    >
    >
    > View this discussion at our support site online: http://support.cocoatech.com/discussions/problems/79837-runaway-quicklooksatellite-quicklookd-process-on-high-sierra
    >
    > ---
    >
    > Reply with #ignore to stop receiving notifications for this discussion.

  5. Support Staff 33 Posted by Path Finder Sup... on 20 Mar, 2018 08:16 AM

    Path Finder Support Team's Avatar

    Hi Manfred, 

    Could you please confirm, have you also tried replacing Preview modules with any others? 

    Looking forward to your reply. 

    Best Regards,
    Jordan
    Path Finder Support Team

  6. Path Finder Support Team closed this discussion on 20 Mar, 2018 08:16 AM.

  7. Manfred Iske re-opened this discussion on 20 Mar, 2018 08:31 AM

  8. 34 Posted by Manfred Iske on 20 Mar, 2018 08:31 AM

    Manfred Iske's Avatar

    … I’m not using any Preview module with PF other than what you can see in the screen shot attached … is that what you meant by preview module or is there something else to reset? I did not find anything in the Settings menu ...

    > Am 20.03.2018 um 09:16 schrieb Path Finder Support Team <[email blocked]>:
    >
    > From: Path Finder Support Team (Cocoatech Support)
    > Subject: Runaway QuickLookSatellite (quicklookd) Process on High Sierra
    >
    > Hi Manfred,
    >
    > Could you please confirm, have you also tried replacing Preview modules with any others?
    >
    > Looking forward to your reply.
    >
    > Best Regards,
    > Jordan
    > Path Finder Support Team
    >
    >
    >
    >
    >
    > View this discussion at our support site online: http://support.cocoatech.com/discussions/problems/79837-runaway-quicklooksatellite-quicklookd-process-on-high-sierra
    >
    > ---
    >
    > Reply with #ignore to stop receiving notifications for this discussion.

  9. 35 Posted by Manfred Iske on 20 Mar, 2018 08:58 AM

    Manfred Iske's Avatar

    Hi Jordan,

    Meanwhile I unchecked the box that shows a preview when selecting a file … problem seems not to happen then … When using the preview in column view or side/bottom views and selecting a file, CPU usage of PF goes up.

    E.g. selecting a PDF in column view with no preview results PF to use almost no CPU cycles. Switching preview on as in my previous screen shot results in PF consuming 10-20% of CPU constantly until un-selecting the file.

    Trying the same with an Office file (XLSX or DOCX) kicks off QuickLookSatellite with high CPU (without opening the file itself).

    There seems to be a difference in behavior, depending what the preview module is - although I haven’t found out where to configure those. Maybe you can get in touch directly (Skype for Business or similar)?

    Best regards, Manfred

    > Am 20.03.2018 um 09:31 schrieb Manfred Iske <[email blocked]>:
    >
    > … I’m not using any Preview module with PF other than what you can see in the screen shot attached … is that what you meant by preview module or is there something else to reset? I did not find anything in the Settings menu ...
    >
    > <PastedGraphic-1.png>
    >
    >> Am 20.03.2018 um 09:16 schrieb Path Finder Support Team <[email blocked] <mailto:[email blocked]>>:
    >>
    >> From: Path Finder Support Team (Cocoatech Support)
    >> Subject: Runaway QuickLookSatellite (quicklookd) Process on High Sierra
    >>
    >> Hi Manfred,
    >>
    >> Could you please confirm, have you also tried replacing Preview modules with any others?
    >>
    >> Looking forward to your reply.
    >>
    >> Best Regards,
    >> Jordan
    >> Path Finder Support Team
    >>
    >>
    >>
    >>
    >>
    >> View this discussion at our support site online: http://support.cocoatech.com/discussions/problems/79837-runaway-quicklooksatellite-quicklookd-process-on-high-sierra <http://support.cocoatech.com/discussions/problems/79837-runaway-quicklooksatellite-quicklookd-process-on-high-sierra>
    >>
    >> ---
    >>
    >> Reply with #ignore to stop receiving notifications for this discussion.
    >

  10. Path Finder Support Team closed this discussion on 20 Mar, 2018 09:12 AM.

  11. Path Finder Support Team re-opened this discussion on 20 Mar, 2018 09:13 AM

  12. Support Staff 36 Posted by Path Finder Sup... on 20 Mar, 2018 09:13 AM

    Path Finder Support Team's Avatar

    Hi Manfred, 

    Unfortunately, there is nothing else I can suggest right now besides: 
    - restoring your View Options to default (cmd+J);  - replacing Preview modules with any other: https://i.imgur.com/M9UkpcI.png - disabling "Show preview column" at Column View Options (cmd+J having chosen the Column View on Toolbar). 

    Please feel free to write us back and we will be happy to assist you.

    Best Regards,
    Jordan
    Path Finder Support Team

  13. Path Finder Support Team closed this discussion on 20 Mar, 2018 09:13 AM.

  14. Manfred Iske re-opened this discussion on 20 Mar, 2018 10:13 AM

  15. 37 Posted by Manfred Iske on 20 Mar, 2018 10:13 AM

    Manfred Iske's Avatar

    Hi Jordan,

    As I do not rely on the Preview in any of the PF views the workaround is fine for me …

    Thank you,
    Best regards, Manfred

    > Am 20.03.2018 um 10:13 schrieb Path Finder Support Team <[email blocked]>:
    >
    > From: Path Finder Support Team (Cocoatech Support)
    > Subject: Runaway QuickLookSatellite (quicklookd) Process on High Sierra
    >
    > Hi Manfred,
    >
    > Unfortunately, there is nothing else I can suggest right now besides:
    > - restoring your View Options to default (cmd+J);
    > - replacing Preview modules with any other: https://i.imgur.com/M9UkpcI.png
    > - disabling "Show preview column" at Column View Options (cmd+J having chosen the Column View on Toolbar).
    >
    > Please feel free to write us back and we will be happy to assist you.
    >
    > Best Regards,
    > Jordan
    > Path Finder Support Team
    >
    >
    >
    >
    >
    > View this discussion at our support site online: http://support.cocoatech.com/discussions/problems/79837-runaway-quicklooksatellite-quicklookd-process-on-high-sierra
    >
    > ---
    >
    > Reply with #ignore to stop receiving notifications for this discussion.

  16. Path Finder Support Team closed this discussion on 20 Mar, 2018 10:16 AM.

  17. Path Finder Support Team re-opened this discussion on 20 Mar, 2018 10:16 AM

  18. 38 Posted by blork3 on 02 May, 2018 04:55 PM

    blork3's Avatar

    Hey folks. I too am having trouble with PF and QuickLookSatellite (QLS) running up high CPU usage. I'm on a brand new Macbook Pro, running High Sierra 10.13.4, PF 7.6.2 (1729), and Office 16.12. My PF "View" has three panels: list, Info, and Preview.

    I've just run a few quick tests based on things I see in this thread, and here's what I can report:

    • I'm looking at a folder that contains a Powerpoint file, a Word file, and a plain text file. The plain text file is selected. Both PF and QLS CPU use are negligible (around 4% for PF).

    • I select the Word file (don't even open it -- just select it). PF CPU usage immediately jumps to 28% and stays there (varying by 1 or 2 percentage points). Then I select the Powerpoint file. PF usage drops to about 20%, but QLS pops up at 64% and stays there (plus or minus 3 points).

    • If I select the plain text file again, the usage drops back to what it was in the beginning.

    It gets weirder:

    If I select a DIFFERENT Word file, or a DIFFERENT Powerpoint, these CPU spikes don't happen. This implies there might be something in those Office files that are causing these spikes. Both files are small; the Word file contains a fairly large table. The Powerpoint contains a single slide that has a whole bunch of graphical and text elements on it.

    So I ran another test. I created a small Word file containing a bit of text, two images, and a table with about 36 cells. When I select the file, PF CPU usage jumps to about 25%. I then made a copy of the file and removed the images and the table. Selecting it made CPU usage drop a bit (to about 21%; noticeable but not really significant).

    So it would seem that previewing Office files CAN (but not always) run up CPU usage. The contents of the file can have an effect, I don't know why QLS goes bananas on that one Powerpoint though.

    Does this help at all? (The workaround for me at least is to NOT have Office files selected on my active PF tab.)

  19. 39 Posted by blork3 on 03 May, 2018 04:43 PM

    blork3's Avatar

    More in the same vein: I'm looking at a PNG graphics file. PF is at 48% CPU usage. I move to a small plain text file in the same folder, and PF drops to 4% CPU usage. I move back to the PNG file and it jumps back to 48% CPU usage (plus or minus a few points).

    I tried it out on all sorts of files. Some PNG files cause high CPU usage and some don't. PDFs also go both ways. Excel .xlsx files also go both ways. All of the JPG files I checked were low CPU. All plain text files were low CPU.

    CLEARLY THERE IS A PROBLEM WITH THE "PREVIEW" MODULE. There is something in SOME files that sends PF Preview through the roof.

  20. Path Finder Support Team closed this discussion on 04 May, 2018 06:30 AM.

  21. Path Finder Support Team re-opened this discussion on 04 May, 2018 06:31 AM

  22. Support Staff 40 Posted by Path Finder Sup... on 04 May, 2018 06:31 AM

    Path Finder Support Team's Avatar

    Hi,

    Have you tried replacing the Preview module? 

    The good news is that we're currently beta-testing the new version which shows no signs of consuming too much CPU/RAM. 

    Sorry for the inconvenience. 

    Best Regards,
    Jordan
    Path Finder Support Team

  23. Path Finder Support Team closed this discussion on 04 May, 2018 06:31 AM.

  24. desperex re-opened this discussion on 04 May, 2018 06:37 AM

  25. 41 Posted by desperex on 04 May, 2018 06:37 AM

    desperex's Avatar

    Hi, that’s good news indeed.
    I need a preview so that’s not an option for me.

    Cheers,
    Anton

    > 4 мая 2018 г., в 9:31, Path Finder Support Team <[email blocked]> написал(а):
    >
    > From: Path Finder Support Team (Cocoatech Support)
    > Subject: Runaway QuickLookSatellite (quicklookd) Process on High Sierra
    >
    > Hi,
    >
    > Have you tried replacing the Preview module?
    >
    > The good news is that we're currently beta-testing the new version which shows no signs of consuming too much CPU/RAM.
    >
    > Sorry for the inconvenience.
    >
    > Best Regards,
    > Jordan
    > Path Finder Support Team
    >
    >
    >
    >
    >
    > View this discussion at our support site online: http://support.cocoatech.com/discussions/problems/79837-runaway-quicklooksatellite-quicklookd-process-on-high-sierra
    >
    > ---
    >
    > To unsubscribe and stop receiving emails from http://support.cocoatech.com, visit http://support.cocoatech.com/unsubscribe/4afb10feb3f1e35e275cadfca41c152d82276646

  26. Path Finder Support Team closed this discussion on 04 May, 2018 06:48 AM.

  27. Path Finder Support Team re-opened this discussion on 04 May, 2018 06:48 AM

  28. 42 Posted by blork3 on 04 May, 2018 12:44 PM

    blork3's Avatar

    What do you mean by "replacing the preview mode?" Do you mean NOT USING the preview mode? If so, that's not appealing, as preview mode is the most useful PF feature for me. But if you mean something else, please elaborate.

    (Good news on the beta testing BTW....)

  29. Support Staff 43 Posted by Path Finder Sup... on 04 May, 2018 01:48 PM

    Path Finder Support Team's Avatar

    Hi,

    I regret to inform you that I do mean not using it. 
    Unfortunately, this is one of the workarounds that helps. 

    Best Regards,
    Jordan
    Path Finder Support Team

  30. Path Finder Support Team closed this discussion on 04 May, 2018 01:48 PM.

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