Runaway QuickLookSatellite (quicklookd) Process on High Sierra

Drdul's Avatar

Drdul

04 Nov, 2017 02:45 PM

I upgraded to High Sierra a couple of days ago, and have been battling a runaway QuickLookSatellite (quicklookd) process that was eating up my CPU. I finally determined that it's associated with Path Finder. Without PF running all is well, but I launch PF and then browse some files and whammo! Is this a known bug/issue, and if so, can we expect a fix in an upcoming version?

  1. Support Staff 1 Posted by Path Finder Sup... on 04 Nov, 2017 07:42 PM

    Path Finder Support Team's Avatar

    Hi, 

    Thanks for reaching out! 

    Could you send us a sample (a snapshot) of Path Finder process in a separate file - this will enable us to analyze what happens with the application. Here's how to get it:

    1. Open Path Finder and reproduce the problem.
    2. Open Activity Monitor from the /Applications/Utilities folder. 
    3. Select Path Finder in the process list. To help making a selection, type "Path Finder" in the Filter field. 
    4. Click the Sample Process button in the toolbar - this will open a new window entitled "Sample of Path Finder" and a sample of the process is collected. 
    5. Click Save and save the sample file. 
    6. Close (Command-W) the Sample window opened in step 2. 
    7. Send the sample file saved in step 5 to us. 

    Looking forward to your reply. 

    Best Regards,
    Jordan 
    Path Finder Support Team

  2. Path Finder Support Team closed this discussion on 04 Nov, 2017 07:42 PM.

  3. Drdul re-opened this discussion on 04 Nov, 2017 08:17 PM

  4. 2 Posted by Drdul on 04 Nov, 2017 08:17 PM

    Drdul's Avatar

    Hi Jordan:

    Here you go. I sampled the Path Finder process as well as the offending QuickLookSatellite process.

    All the best,
    Richard

  5. Support Staff 3 Posted by Path Finder Sup... on 04 Nov, 2017 08:31 PM

    Path Finder Support Team's Avatar

    Hi, 

    Thank you for your samples! 

    I have forwarded your email to our developers. It may take some time to investigate the details of the issue.

    Be sure to let us know should you have any further questions. 

    
Best Regards,
 Jordan
    Path Finder Support Team

  6. Path Finder Support Team closed this discussion on 04 Nov, 2017 08:31 PM.

  7. Path Finder Support Team re-opened this discussion on 04 Nov, 2017 08:32 PM

  8. 4 Posted by TV on 12 Nov, 2017 10:19 PM

    TV's Avatar

    Same problem here - just burned through half battery on touch bar model in about 2 hours.

  9. Path Finder Support Team closed this discussion on 13 Nov, 2017 03:00 PM.

  10. Path Finder Support Team re-opened this discussion on 13 Nov, 2017 03:00 PM

  11. 5 Posted by ihindi on 29 Nov, 2017 02:00 AM

    ihindi's Avatar

    I have the same problem after I upgraded my mac to 10.13.1.

    Can the support team please post a reply with the fix? I am now having to quit PF altogether, and I am exploring other applications to use instead of PF (even though I have been a user of PF for over 2 years)! PF is heating up my machine so much and it is currently unusable!

  12. 6 Posted by Stephan on 29 Nov, 2017 01:20 PM

    Stephan's Avatar

    same problem here. CPU runs at 25% while Pathfinder is open and QuickLookSatellite uses CPU. killing the QuickLookSatellite does not help, killing PathFinder does.

  13. 7 Posted by Russ on 01 Dec, 2017 06:12 PM

    Russ's Avatar

    I have the exact same problem described above after upgrading to High Sierra.
    Please fix !!!!

  14. Path Finder Support Team closed this discussion on 02 Dec, 2017 08:04 PM.

  15. Path Finder Support Team re-opened this discussion on 02 Dec, 2017 08:05 PM

  16. 8 Posted by Oscar on 04 Dec, 2017 10:02 AM

    Oscar's Avatar

    I have the same problem. High CPU on QuickLookSatellite, with fan blowing very hard. After killing PF, high CPU is gone and fan returns to normal. This years MacBook Pro with macOS 10.13.1

  17. Path Finder Support Team closed this discussion on 07 Dec, 2017 08:03 PM.

  18. Path Finder Support Team re-opened this discussion on 07 Dec, 2017 08:03 PM

  19. 9 Posted by ihindi on 08 Dec, 2017 07:57 PM

    ihindi's Avatar

    Apparently, the developer of PF can't find a solution!

    How can I get a refund? I stopped using PF; it is totally unusable on my computer and I started using another application instead. But I think I should be able to claim a refund since this is a problem with the software that the developer cannot solve!

  20. Path Finder Support Team closed this discussion on 10 Dec, 2017 08:44 PM.

  21. Path Finder Support Team re-opened this discussion on 10 Dec, 2017 08:44 PM

  22. 10 Posted by Jack on 15 Dec, 2017 03:06 AM

    Jack's Avatar

    Same problem here; when should we expect a fix? Had to shut PF down due to
    CPU load.

  23. 11 Posted by Oscar on 15 Dec, 2017 09:20 AM

    Oscar's Avatar

    For what it's worth:

    For me the problem occurs when I have 1) Dual Browser 2) Bottom Shelf enabled 3) Both "Info" and "Preview" pane enabled and a file is 'selected' (e.g. a .pptx file).

    I temporarily 'solved' the problem by disabling the "Preview" pane and only remain the "Info" pane. That seems to work for me, let's hope the developer can solve this.

  24. Path Finder Support Team closed this discussion on 17 Dec, 2017 09:22 PM.

  25. Path Finder Support Team re-opened this discussion on 17 Dec, 2017 09:22 PM

  26. 12 Posted by TV on 18 Dec, 2017 12:24 AM

    TV's Avatar

    I've recently noticed that i can disable the bottom shelf so that there is no preview, info, etc. (whatever triggers it) active when files are selected and it seems to be ok.

  27. 13 Posted by desperex on 20 Dec, 2017 02:10 PM

    desperex's Avatar

    mac os clean installation seems to solve the issue

  28. 14 Posted by Russ on 20 Dec, 2017 02:16 PM

    Russ's Avatar

    desperex - what does that mean?

    Uninstall and re-install PathFinder?

  29. 15 Posted by desperex on 20 Dec, 2017 02:18 PM

    desperex's Avatar

    Russ, that means clean installing mac os from scratch and restoring data from time machine.

  30. 16 Posted by Jack on 20 Dec, 2017 02:44 PM

    Jack's Avatar

    Well, that's an elegant solution! Is there a fix coming out soon?

  31. 17 Posted by desperex on 20 Dec, 2017 02:47 PM

    desperex's Avatar

    Jack, for me that means that the bug is more on mac os side.

  32. 18 Posted by desperex on 21 Dec, 2017 10:29 AM

    desperex's Avatar

    Taking my words back, QuickLookSatellite is back again with 100% CPU after rendering a folder with powerpoint files.

  33. 19 Posted by Stephan Wiesner on 21 Dec, 2017 10:29 AM

    Stephan Wiesner's Avatar

    Guten Tag,

    ich bin bis zum 02.01.2018 abwesend. Meine Mails werden nicht gelesen oder weitergeleitet.

    In Dringenden Fällen wenden Sie sich bitte an Reto Maduz.

    Stephan Wiesner

  34. Path Finder Support Team closed this discussion on 21 Dec, 2017 03:03 PM.

  35. Path Finder Support Team re-opened this discussion on 21 Dec, 2017 03:04 PM

  36. 20 Posted by Seb Kopf on 04 Jan, 2018 08:27 PM

    Seb Kopf's Avatar

    I'm having the same problem and would very much appreciate a fix. Not using PathFinder is not a good solution.

  37. Path Finder Support Team closed this discussion on 05 Jan, 2018 04:14 PM.

  38. Path Finder Support Team re-opened this discussion on 05 Jan, 2018 04:14 PM

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