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Helfried's Avatar

Helfried

10 Oct, 2017 06:22 PM

Sidebar doesn´t show devices and network drives. No option whatsoever in settings.

  1. Support Staff 1 Posted by Path Finder Sup... on 12 Oct, 2017 01:57 PM

    Path Finder Support Team's Avatar

    Hi,

    Thank you for contacting us!

    There should be a little gear button in the left bottom corner of your left pane.
    Could you please uncheck the options under 'Hide Sections'?  
    If that doesn't resolve your issue, try creating a New Sidebar via that gear button.

    Let me know how it goes.

    Best Regards,
    Jordan
    Path Finder Support Team

  2. Path Finder Support Team closed this discussion on 12 Oct, 2017 01:57 PM.

  3. Helfried ULRiCH re-opened this discussion on 18 Oct, 2017 07:22 AM

  4. 2 Posted by Helfried ULRiCH on 18 Oct, 2017 07:22 AM

    Helfried ULRiCH's Avatar

    Dear Jordan,

    problem unfortunatly persists (see screenshot).

    Best Regards, Ulrich

    Helfried *ULRiCH*
    Niederberg 8a
    A8151 Hitzendorf

  5. Support Staff 3 Posted by Path Finder Sup... on 20 Oct, 2017 07:52 AM

    Path Finder Support Team's Avatar

    Hi Ulrich,

    May I kindly ask you to reinstall the application and let us know if it resolves the issue.

    To re-install Path Finder 7, first make sure to back-up your license information, so you have it ready after finishing this process. Next, follow the uninstall process listed in this Knowledge Base article: http://support.cocoatech.com/kb/installation-compatibility-and-perf... 

    Once it is done, head to our website to download a fresh installation of Path Finder: https://cocoatech.com/

    Put the Path Finder.app file in your Applications folder (it will perform this task automatically if opened in its download location), and then enter your license information.

    Please feel free to write us back and we will be happy to assist you.

    Best Regards,
    Jordan,
    Path Finder Support Team

  6. Path Finder Support Team closed this discussion on 20 Oct, 2017 07:52 AM.

  7. Helfried re-opened this discussion on 20 Oct, 2017 03:36 PM

  8. 4 Posted by Helfried on 20 Oct, 2017 03:36 PM

    Helfried's Avatar

    Dear Jordan,
    tried everything. No change.
    Best Regards,
    Helfried

  9. Support Staff 5 Posted by Path Finder Sup... on 22 Oct, 2017 03:36 PM

    Path Finder Support Team's Avatar

    Hi Helfried,

    Could you please specify the following information:

    1. What is the exact version of Path Finder that you currently have (including the build)?
    2. What is the version of your Operating System?
    3. What major settings are you using in your PathFinder? Like horizontal view etc. 

    Looking forward to your reply. 

    Best Regards,
    Jordan
    Path Finder Support Team

  10. Path Finder Support Team closed this discussion on 22 Oct, 2017 03:36 PM.

  11. Helfried ULRiCH re-opened this discussion on 22 Oct, 2017 07:49 PM

  12. 6 Posted by Helfried ULRiCH on 22 Oct, 2017 07:49 PM

    Helfried ULRiCH's Avatar

    Dear Jordan,
    did not touch anything, but it works now.
    But now cannot open the Desktop file anymore (neither with Finder).
    Reinstalled Pathfinder, no change.
    Best Regards, Ulrich

    Helfried *ULRiCH*
    Niederberg 8a
    A8151 Hitzendorf

  13. 7 Posted by Helfried ULRiCH on 22 Oct, 2017 08:13 PM

    Helfried ULRiCH's Avatar

    Hi again,
    solved the issue meanwhile (happy again).
    Thank you for your assistance and patience.
    Yours, Ulrich

    Helfried *ULRiCH*
    Niederberg 8a
    A8151 Hitzendorf

  14. Path Finder Support Team closed this discussion on 22 Oct, 2017 08:52 PM.

  15. Path Finder Support Team re-opened this discussion on 22 Oct, 2017 08:55 PM

  16. Support Staff 8 Posted by Path Finder Sup... on 22 Oct, 2017 08:55 PM

    Path Finder Support Team's Avatar

    Hi Helfried, 

    I'm glad to hear that the issue has been resolved! 

    Please feel free to write us back and we will be happy to assist you. 

    Best Regards,
    Jordan
    Path Finder Support Team

  17. Path Finder Support Team closed this discussion on 22 Oct, 2017 08:55 PM.

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