Move/copy authentication problem

ct.gandalf99's Avatar

ct.gandalf99

05 Aug, 2015 07:31 PM

I have a problem with Pathfinder not being able to move/copy files lately. I can't say when exactly it started but I've been using PF for years and it never used to be a problem. I've persused the KB and noticed many other people with similar issues but no clear solution that I can see. Some details:
1. Copy or move fails, presumably because I don't have rights. The console pops up with the message attached. I've also included a copy of a message info I found when looking through the console which may be relevant. If I copy to Finder it simply asks me to authenticate & then completes the copy/move.
2. I am using my normal ID which has admin rights, OSX 10.10.4, PF 7.1.5.

  1. Support Staff 1 Posted by Path Finder Sup... on 07 Aug, 2015 11:31 AM

    Path Finder Support Team's Avatar

    Hi Joel,

    I'm sorry to know you are experiencing the issues with Path Finder.
    What are the source and destination drives? That is. What drive are you copying from and which one are you pasting in? What is the file system on each of them and how are they connected to your screen?
    Please feel free to write us back and we will be happy to assist you.

    Best Regards,
    Daniel
    Path Finder Support Team

  2. Path Finder Support Team closed this discussion on 07 Aug, 2015 11:31 AM.

  3. ct.gandalf99 re-opened this discussion on 10 Aug, 2015 06:23 PM

  4. 2 Posted by ct.gandalf99 on 10 Aug, 2015 06:23 PM

    ct.gandalf99's Avatar

    All of my copies/moves are to and from the same drive, the boot drive in my Mac (although some involve dmg files which I guess you could say are separate drives). This happens regularly. Primarily what I'm doing is trying to move an app from 1 folder to another or install an app from a dmg file, etc. There might be other situations with data files, but what I can recall is it usually happens with apps.

  5. Support Staff 3 Posted by Path Finder Sup... on 12 Aug, 2015 02:26 AM

    Path Finder Support Team's Avatar

    Hi Joel,

    Could you please open Disk Utility and run a Verify Disk command, then a Repair Permissions command?

    Please let me know if that fixed the issue.

    Best Regards,
    Daniel
    Path Finder Support Team

  6. Path Finder Support Team closed this discussion on 12 Aug, 2015 02:26 AM.

  7. ct.gandalf99 re-opened this discussion on 21 Aug, 2015 03:14 PM

  8. 4 Posted by ct.gandalf99 on 21 Aug, 2015 03:14 PM

    ct.gandalf99's Avatar

    Daniel,

    I did the Verify & Repair a couple of days ago, but just had the opportunity to try it. Permission still denied.

  9. Support Staff 5 Posted by Path Finder Sup... on 22 Aug, 2015 07:54 AM

    Path Finder Support Team's Avatar

    Hi Joel,

    Could you send us a sample (a snapshot) of Path Finder process in a separate file - this will enable us to analyze what happens with the application. Here's how to get it:

    1. Open Path Finder and reproduce the problem.
    2. Open Activity Monitor from the /Applications/Utilities folder.
    3. Select Path Finder in the process list. To help making a selection, type "Path Finder" in the Filter field.
    4. Click the Sample Process button in the toolbar - this will open a new window entitled "Sample of Path Finder" and a sample of the process is collected.
    5. Click Save and save the sample file.
    6. Close (Command-W) the Sample window opened in step 2.
    7. Send the sample file saved in step 5 to us.

    Looking forward to your reply to provide you with further assistance.

    Best Regards,
    Daniel
    Path Finder Support Team

  10. Path Finder Support Team closed this discussion on 22 Aug, 2015 07:54 AM.

  11. ct.gandalf99 re-opened this discussion on 09 Feb, 2018 05:56 PM

  12. 6 Posted by ct.gandalf99 on 09 Feb, 2018 05:56 PM

    ct.gandalf99's Avatar

    I reopened this about a year ago. Can't remember if you dropped the ball or I did. Probably me since it's hard to stay focused on a nuisance like this. Anyway, problem still exists. Today I tried to drag an .app file from one folder in one tab to another folder in another tab & got the error below. I've also done the sample suggested above & it's attached. Finally, the File Op/Automatically respond to errors is set to skip. I am running Mac OS 10.13.1 though this problem has existed through a few OS upgrades as well as PF upgrades. The workaround is that I do the process using Finder & Finder simply asks me to authenticate & then proceeds.

  13. Support Staff 7 Posted by Path Finder Sup... on 09 Feb, 2018 06:37 PM

    Path Finder Support Team's Avatar

    Hi Joel, 

    Thanks for reaching out! 

    Please follow the instruction and check if the issue still persists: 

    1. Open your terminal and paste the following command to check if Path Finder has been slapped with the quarantined extended attribute:
      xattr /Applications/"Path Finder.app"

    2. If you see com.apple.quarantine returned as output from that last command, then go ahead and run this next command:
      xattr -d com.apple.quarantine /Applications/"Path Finder.app"

    You won't get any feedback or output from that command, but that's okay because you can just run the first command again to see for yourself if the com.apple.quarantine attribute shows up again. It shouldn't, and now Path Finder is freed from Apple quarantine jail. Restart your PathFinder now. 

    Let me know how it goes.

    Best Regards,
    Jordan
    Path Finder Support Team 

  14. Path Finder Support Team closed this discussion on 09 Feb, 2018 06:37 PM.

  15. ct.gandalf99 re-opened this discussion on 13 Feb, 2018 04:52 PM

  16. 8 Posted by ct.gandalf99 on 13 Feb, 2018 04:52 PM

    ct.gandalf99's Avatar

    Did you receive my email response on Feb 9?

  17. Support Staff 9 Posted by Path Finder Sup... on 14 Feb, 2018 05:16 PM

    Path Finder Support Team's Avatar

    Hi Joel,

    Looks like we are missing a response. 
    Have you received our suggestion to try the Terminal commands or should we re-send it? 
    Or maybe we haven't received the response after that? 

    Looking forward to your reply. 

    Best Regards,
    Jordan
    Path Finder Support Team

  18. Path Finder Support Team closed this discussion on 14 Feb, 2018 05:16 PM.

  19. ct.gandalf99 re-opened this discussion on 15 Feb, 2018 08:16 PM

  20. 10 Posted by ct.gandalf99 on 15 Feb, 2018 08:16 PM

    ct.gandalf99's Avatar

    From my email of 2.9 resent on 2.14, in case you didn't get that one either:

    Hi Jordan,

    I ran the command (I had to alter it because PF is in the Utilities Folder) & got this:
    Mac1701:~ Joel2$ xattr /Applications/Utilities/"Path Finder.app"
    com.apple.metadata:_kTimeMachineNewestSnapshot
    com.apple.metadata:_kTimeMachineOldestSnapshot
    So I did not run the add'l command.
    Now what?

  21. Support Staff 11 Posted by Path Finder Sup... on 15 Feb, 2018 08:22 PM

    Path Finder Support Team's Avatar

    Hi Joel,

    Have you seen these threads: 
    https://support.apple.com/kb/PH25362?viewlocale=en_US&locale=en_US
    https://discussions.apple.com/message/17741286#17741286#17741286
    https://www.macissues.com/2015/07/27/fix-the-inability-to-move-file...

    Also, please try disabling (if enabled) "Verify copied files" at PathFinder > Preferences > Features > File Operation. 

    Please feel free to write us back and we will be happy to assist you.

    Best Regards,
    Jordan
    Path Finder Support Team

  22. Path Finder Support Team closed this discussion on 15 Feb, 2018 08:22 PM.

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