Support never responds!

ihindi's Avatar

ihindi

10 Dec, 2018 07:13 PM

Hello,

Are you experiencing this like I am? I have sent 3 emails in the past week asking support for help with a single issue that I am facing with upgrading to PF8, but I never received even a single response! Support emails seem like sending to black hole -- total silence! Of course, their chat support is just a dummy bot that has only one answer "email support and they are available 24 hours!" I don't see that availability at all! And I am wondering if other people are experiencing the same thing!

  1. Path Finder Support Team closed this discussion on 12 Dec, 2018 09:09 AM.

  2. Path Finder Support Team re-opened this discussion on 12 Dec, 2018 09:10 AM

  3. Support Staff 1 Posted by Path Finder Sup... on 12 Dec, 2018 09:10 AM

    Path Finder Support Team's Avatar

    Hi, 

    I'm sorry to hear about this. 
    We've received no messages from you recently, for some reason. 
    What's that issue you mentioned? 

    Looking forward to your reply. 

    Best Regards,
    Jordan 
    Path Finder Support Team

  4. Path Finder Support Team closed this discussion on 12 Dec, 2018 09:10 AM.

  5. ihindi re-opened this discussion on 12 Dec, 2018 04:06 PM

  6. 2 Posted by ihindi on 12 Dec, 2018 04:06 PM

    ihindi's Avatar

    Hello,

    I have sent emails to support@@cocoatech.com and to [email blocked].
    Please see the attachments showing those emails plus my receipt of the old
    version when I paid for PF7. My issue, is copied again below:

    I have purchased PF6, and upgraded to 7, but now I cannot upgrade to PF8!
    When I enter my license key I get an invalid license message. I have the
    receipt for my upgrade listing the license (attached), but it shows the
    email address wrong, so maybe that is the problem!

    My receipt is attached. I have just noticed that the email address is
    missing an”i”, it should [email blocked]. I use 2 email addresses
    [email blocked] and [email blocked].

    What is the price from upgrading form PF7 to PF8?

    Can you please acknowledge receipt of this email so that I know you have
    all the information needed to resolve my issue?

    Best,

    Iyad.

  7. Support Staff 3 Posted by Path Finder Sup... on 13 Dec, 2018 12:20 PM

    Path Finder Support Team's Avatar

    Hi Iyad, 

    Please make sure to use the "Upgrade now" button in PathFinder > Registration > Purchase in PF8 app.
    In case that doesn't help, please attach a screenshot of the upgrade window that contains your registration data.

    Let me know how it goes.

    Best Regards,
    Jordan
    Path Finder Support Team

  8. Path Finder Support Team closed this discussion on 13 Dec, 2018 12:20 PM.

  9. ihindi re-opened this discussion on 13 Dec, 2018 04:18 PM

  10. 4 Posted by ihindi on 13 Dec, 2018 04:18 PM

    ihindi's Avatar

    I have sent you the information in the above email; have you received it?

  11. 5 Posted by ihindi on 13 Dec, 2018 04:23 PM

    ihindi's Avatar

    I apologize, I just saw your response on a different email. I will follow
    the instructions in the other email and reply back to that email. Thanks
    for responding.

  12. 6 Posted by ihindi on 13 Dec, 2018 04:34 PM

    ihindi's Avatar

    Thanks Jordan,

    Your instructions worked. For some reason when I clicked the red button on
    the top right corner before, the process didn't work and my PF7 license was
    not accepted.

    Thanks for your support.

    Best,
    Iyad.

  13. Path Finder Support Team closed this discussion on 14 Dec, 2018 09:36 AM.

  14. Path Finder Support Team re-opened this discussion on 14 Dec, 2018 09:37 AM

  15. Support Staff 7 Posted by Path Finder Sup... on 14 Dec, 2018 09:37 AM

    Path Finder Support Team's Avatar

    Hi Iyad,

    We are glad to assist! Please make sure to write us back should any further questions arise.

    Best Regards,
    Jordan
    Path Finder Support Team

  16. Path Finder Support Team closed this discussion on 14 Dec, 2018 09:37 AM.

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