Pathfinder window always on top

cymorrow's Avatar

cymorrow

04 Dec, 2018 10:53 PM

Please don't close this discussion until the problem is resolved or at least until you announce a fix date. This happens only on my MacPro. I also have a MacMini and MacBook Pro which seem to be ok.

When I bring up Pathfinder, it grabs focus and stays on top unless I hide the Pathfinder window. This just started about 3 days ago and I don't know what I did or what else happened then. I have deleted and re-installed several times using AppCleaner. But not everything seemed to be deleted because when I re-installed, Pathfinder was already registered.

In any case, this is a major annoyance so please fix it quickly.

  1. Support Staff 1 Posted by Path Finder Sup... on 04 Dec, 2018 11:21 PM

    Path Finder Support Team's Avatar

    Hi, 

    It is, unfortunately, a known issue. 
    We've already reported it to our developers and they have it on the list of bugs. 

    The forum is integrated with our CRM system and it automatically closes tickets after each reply.
    Every new reply reopens it, so other users should be able to comment and subscribe to your thread regardless of its status. 

    Best Regards,
    Jordan
    Path Finder Support Team

  2. Path Finder Support Team closed this discussion on 04 Dec, 2018 11:21 PM.

  3. Path Finder Support Team re-opened this discussion on 04 Dec, 2018 11:22 PM

  4. 2 Posted by cymorrow on 04 Dec, 2018 11:27 PM

    cymorrow's Avatar

    Thanks for your reply. I’m not sure how extensive this problem is but what priority is this being handled? Also, it may be hard for others to reply since my original report has been marked “Private” which I did not do when I opened the report.

    Chuck Morrow
    [email blocked]

  5. Support Staff 3 Posted by Path Finder Sup... on 05 Dec, 2018 11:11 AM

    Path Finder Support Team's Avatar

    Hi,  

    It's private by default in order to avoid privacy-related issues. 
    Though you can always change that. 

    Unfortunately, I can't provide you with the details on its priority. 
    It's up to developers to adjust their focus and we do not disturb their workflow. 

    Please feel free to write us back and we will be happy to assist you.

    Best Regards,
    Jordan 
    Path Finder Support Team

  6. Path Finder Support Team closed this discussion on 05 Dec, 2018 11:11 AM.

  7. Path Finder Support Team re-opened this discussion on 05 Dec, 2018 11:12 AM

  8. 4 Posted by cymorrow on 06 Dec, 2018 02:15 AM

    cymorrow's Avatar

    Not sure what happened but this morning when I turned my computer on, I was greeted by the Pathfinder License agreement. Then it came up in single browser mode but I maintain a dual browser. After I set everything back to my liking, Pathfinder no longer stays on top.

  9. Support Staff 5 Posted by Path Finder Sup... on 06 Dec, 2018 10:43 AM

    Path Finder Support Team's Avatar

    Hi,

    Please let us know if you by any chance detect what affects this behavior. 

    Best Regards,
    Jordan 
    Path Finder Support Team

  10. Path Finder Support Team closed this discussion on 06 Dec, 2018 10:43 AM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac