PF8 purchase window size constantly expanding upon selection on OS 10.13.6

dimpleamin's Avatar

dimpleamin

09 Nov, 2018 05:07 PM

Hello, having similar issue to another case someone opened and you closed with no published solution labeled "PF8" on Nov 8.
I'm running OS 10.13.6 on a MBP 13" Touchbar (2018). When I launch for the first time the purchase window opens up but keeps expanding from the bottom when clicking anywhere on it that I can no longer see the bottom of the window and I have to force quit or manually close the window under file->close window. When I open the window again, I'm presented with the Buy Later or Purchase option but when I click to Purchase (or Buy Later), the window just expands down every time. I have no way to resolve this. I've attached the window before it expanded out of view. I have deleted the preferences file, i have de-installed and re-installed PF8 8.3.3. And i have an upgrade license code for PF8 that i have no way of entering in. HELP!

  1. Support Staff 1 Posted by Path Finder Sup... on 10 Nov, 2018 02:43 PM

    Path Finder Support Team's Avatar

    Hi Dimple, 

    Thanks for reporting this issue!

    We've already submitted it to our developers, sorry for the inconvenience. 
    They are working on the fix. 

    Make sure to let us know should any further questions arise. 

    Best Regards, 
    Jordan
    Path Finder Support Team 

  2. Path Finder Support Team closed this discussion on 10 Nov, 2018 02:43 PM.

  3. Path Finder Support Team re-opened this discussion on 12 Nov, 2018 02:47 PM

  4. Support Staff 2 Posted by Path Finder Sup... on 12 Nov, 2018 02:47 PM

    Path Finder Support Team's Avatar

    Hi, 

    May I ask you to check if you see any logging messages from Path Finder when you click the "Buy Later" button? 

    Please use the Console.app and filter for Process = Path Finder

    In case there are any messages, please attach them in a .txt file here. 

    Looking forward to your reply. 

    Best Regards,
    Jordan 
    Path Finder Support Team

  5. Support Staff 3 Posted by Path Finder Sup... on 12 Nov, 2018 10:27 PM

    Path Finder Support Team's Avatar

    Hi, 

    We have another update for you on this issue. 

    May I ask you to test the following version on your side, it should fix the purchase window issue: 
    https://get.cocoatech.com/PF8_SPECIAL.dmg

    Looking forward to your reply. 

    Best Regards,
    Jordan 
    Path Finder Support Team

  6. 4 Posted by ross107 on 04 Dec, 2018 09:09 AM

    ross107's Avatar

    Hi,

    I also have this issue. I tired the special; sma behaviour.
    I have followed the instructions to completely remove Path Finder. Although I was unable to adjust the preferences and some of the files mentioned did not exist.
    I have tried now with PF8.3.6. Same behaviour.

    Sorry to say I'm getting off here. I don't wish to spend any more time as a crash test dummy.

    Good luck sorting this out.
    best

    ross

  7. Support Staff 5 Posted by Path Finder Sup... on 04 Dec, 2018 04:23 PM

    Path Finder Support Team's Avatar

    Hi, 

    You should be able to close the purchase window by hitting either cmd+W or Enter. 
    After that you will be able to use this functional window via Path Finder > Registration > Purchase. 

    Another known workaround now is to upgrade to macOS Mojave. 

    Make sure to let us know should any further questions arise. 

    Best Regards, 
    Jordan
    Path Finder Support Team 

  8. Path Finder Support Team closed this discussion on 04 Dec, 2018 04:23 PM.

  9. ross107 re-opened this discussion on 04 Dec, 2018 04:27 PM

  10. 6 Posted by ross107 on 04 Dec, 2018 04:27 PM

    ross107's Avatar

    HI Jordan,

    Sorry you are incorrect. Nothing will close the window except force quitting the application. Making it unusable. Others seem to have the same issue.

    At this time I am unable to upgrade to Mojave.

    Are you saying that PF 8 is unsupported in 10.13.6?

    best

    ross

  11. Support Staff 7 Posted by Path Finder Sup... on 04 Dec, 2018 05:30 PM

    Path Finder Support Team's Avatar

    Hi Ross, 

    PF8 is compatible with Mojave. 
    This issue is quite rare but happens to some of our users, unfortunately. 
    I can provide you with a PF7 license if that works for you, as a temporary workaround. 

    Please feel free to write us back and we will be happy to assist you.

    Best Regards,
    Jordan 
    Path Finder Support Team

  12. Path Finder Support Team closed this discussion on 04 Dec, 2018 05:30 PM.

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