Dropbox Teams

Lou Swaine's Avatar

Lou Swaine

08 Nov, 2018 05:48 PM

Recently upgraded to PF8 — we also have DropBox Teams for Business.

PathFinder does not seem to let us access to "Copy Links" from Dropbox in the Team folder, instead it only allows this in my personal folder, and doesn't allow me to link to main team account.

Please advise

  1. Support Staff 1 Posted by Path Finder Sup... on 09 Nov, 2018 09:25 AM

    Path Finder Support Team's Avatar

    Hi Lou,

    Thanks for reaching out!

    Please confirm, have you made sure to set up DropBox according to the instructions:
    http://support.cocoatech.com/kb/features-and-development/dropbox-in...

    Please feel free to write us back and we will be happy to assist you.

    Best Regards,
    Jordan 
    Path Finder Support Team

  2. Path Finder Support Team closed this discussion on 09 Nov, 2018 09:25 AM.

  3. Lou Swaine re-opened this discussion on 09 Nov, 2018 09:39 AM

  4. 2 Posted by Lou Swaine on 09 Nov, 2018 09:39 AM

    Lou Swaine's Avatar

    yes, linked see attached.

    Problem is that I need to force PathFinder to link to the “Admin” section of the team account (the email login is the same) — essentially BACK one level in finder.

    We have DropBox Teams — linking to the team admin area is critical.

    If this is no longer possible we will need to request a refund as the service does not work as need.

    Many thanks,

    _______________________________
    lou swaine
    founder and creative director
    (hug)london <http://huglondon.com/>

    m: +44 7720 401 449 I t: +44 203 290 4036
    3rd Floor, 28 Brunswick Place, London N1 6DZ
    folio <http://huglondon.com/> I linkedin <https://www.linkedin.com/company/huglondon> I twitter <https://twitter.com/@hug_london> I blog <http://huglondon.com/blog>

    Email and the internet are not considered secure media. Please note
    that we cannot accept liability for any data intercepted and processed.
    We process personal data contained herein in accordance with UK data
    protection legislation. All feasible security measures are in place. If you
    are not the intended recipient of this email, please let the sender know an
    then destroy all copies. Thank you.

  5. Support Staff 3 Posted by Path Finder Sup... on 09 Nov, 2018 02:59 PM

    Path Finder Support Team's Avatar

    Hi Lou, 

    Please follow the instruction and check if it makes any difference: 

    1. Make sure that Path Finder is located in the Applications folder
      (in case you are using macOS Mojave) Use System Preferences > Security & Privacy > grant Full Disk Access to Path Finder

    2. Open your terminal and paste the following command to check if Path Finder has been slapped with the quarantined extended attribute:

    xattr /Applications/"Path Finder.app"

    1. If you see com.apple.quarantine returned as output from that last command, then go ahead and run this next command:

    xattr -d com.apple.quarantine /Applications/"Path Finder.app"

    You won't get any feedback or output from that command, but that's okay because you can just run the first command again to see for yourself if the com.apple.quarantine attribute shows up again. It shouldn't, and now Path Finder is freed from Apple quarantine jail. Restart your PathFinder now. 

    Don't hesitate to contact us should any questions arise. 

    Best Regards,
    Jordan
    Path Finder Support Team 

  6. Path Finder Support Team closed this discussion on 09 Nov, 2018 02:59 PM.

  7. Lou Swaine re-opened this discussion on 09 Nov, 2018 04:53 PM

  8. 4 Posted by Lou Swaine on 09 Nov, 2018 04:53 PM

    Lou Swaine's Avatar

    Still not working… your steps as below

    1. Make sure that Path Finder is located in the Applications folder
    (in case you are using macOS Mojave) Use System Preferences > Security & Privacy > grant Full Disk Access to Path Finder

    Pathfinder is in Applications folder

    Yes, OsMojave, 10.14
    Full Disc Access given

    2. Open your terminal and paste the following command to check if Path Finder has been slapped with the quarantined extended attribute:

    xattr /Applications/"Path Finder.app"

    No response in Terminal

    3. If you see `com.apple.quarantine` returned as output from that last command, then go ahead and run this next command:

    xattr -d com.apple.quarantine /Applications/"Path Finder.app"

    Many thanks,

    _______________________________
    lou swaine
    founder and creative director
    (hug)london <http://huglondon.com/>

    m: +44 7720 401 449 I t: +44 203 290 4036
    3rd Floor, 28 Brunswick Place, London N1 6DZ
    folio <http://huglondon.com/> I linkedin <https://www.linkedin.com/company/huglondon> I twitter <https://twitter.com/@hug_london> I blog <http://huglondon.com/blog>

    Email and the internet are not considered secure media. Please note
    that we cannot accept liability for any data intercepted and processed.
    We process personal data contained herein in accordance with UK data
    protection legislation. All feasible security measures are in place. If you
    are not the intended recipient of this email, please let the sender know an
    then destroy all copies. Thank you.

  9. Support Staff 5 Posted by Path Finder Sup... on 10 Nov, 2018 02:41 PM

    Path Finder Support Team's Avatar

    Hi Lou,

    Thanks for trying that. 

    We will investigate available APIs for cloud services and possibilities to integrate them into PathFinder, but that will take some time.
    Also, it's rather expected we wouldn't be able to achieve full functionality like working with the native application, as APIs these companies provide don't offer the full functionality of native applications.

    Please confirm, would you like to proceed with the refund now or keep the license? 

    Best Regards,
    Jordan
    Path Finder Support Team

  10. Path Finder Support Team closed this discussion on 10 Nov, 2018 02:41 PM.

  11. Lou Swaine re-opened this discussion on 10 Nov, 2018 03:16 PM

  12. 6 Posted by Lou Swaine on 10 Nov, 2018 03:16 PM

    Lou Swaine's Avatar

    Please refund. I have previous version license and will revert to that. Is it possible to download vs7?

    Many thanks,

    _______________________________
    lou swaine
    founder and creative director
    (hug)london

    m: +44 7720 401 449 I t: +44 203 290 4036
    3rd Floor, 28 Brunswick Place, London N1 6DZ
    folio I linkedin I twitter I blog

    Email and the internet are not considered secure media. Please note
    that we cannot accept liability for any data intercepted and processed.
    We process personal data contained herein in accordance with UK data
    protection legislation. All feasible security measures are in place. If you
    are not the intended recipient of this email, please let the sender know an
    then destroy all copies. Thank you.

  13. Support Staff 7 Posted by Path Finder Sup... on 10 Nov, 2018 03:50 PM

    Path Finder Support Team's Avatar

    Hi Lou,

    I have forwarded your email to our Sales Department.
    It may take some time to confirm the information with them.
    Once we do, we will get back to you.

    Here's the link to PathFinder 7: https://get.cocoatech.com/PF7.zip

    Most of the time PF7 will work fine, but if you made some certain changes in settings, it may just hang after launch, not showing any window. 
    If you want to go back using PF7, you may need to delete folder "~/Library/Application Support/Path Finder/Settings/Data Store", where "~" is your home folder. 
    After that PF7 will work fine. 

    We also recommend disabling the automatic update checker in Path Finder > Preferences > General. 

    Don't hesitate to contact us should any questions arise. 

    
Best Regards,
 Jordan
    Path Finder Support Team

  14. Support Staff 8 Posted by Path Finder Sup... on 10 Nov, 2018 05:32 PM

    Path Finder Support Team's Avatar

    Dear Customer,

    We are sorry you didn't like our recent upgrade. We've just refunded you your purchase and deactivated Path Finder 8 license.

    Best,
    Alexandra.
    Cocoatech Sales.

  15. Path Finder Support Team closed this discussion on 10 Nov, 2018 05:32 PM.

  16. Lou Swaine re-opened this discussion on 10 Nov, 2018 05:36 PM

  17. 9 Posted by Lou Swaine on 10 Nov, 2018 05:36 PM

    Lou Swaine's Avatar

    Thanks. The software is typically great but upgrade poor. Is it possible to download previous version 7?

    Many thanks,

    _______________________________
    lou swaine
    founder and creative director
    (hug)london

    m: +44 7720 401 449 I t: +44 203 290 4036
    3rd Floor, 28 Brunswick Place, London N1 6DZ
    folio I linkedin I twitter I blog

    Email and the internet are not considered secure media. Please note
    that we cannot accept liability for any data intercepted and processed.
    We process personal data contained herein in accordance with UK data
    protection legislation. All feasible security measures are in place. If you
    are not the intended recipient of this email, please let the sender know an
    then destroy all copies. Thank you.

  18. Support Staff 10 Posted by Path Finder Sup... on 10 Nov, 2018 09:47 PM

    Path Finder Support Team's Avatar

    Hi Lou, 

    Here's the link to PathFinder 7: https://get.cocoatech.com/PF7.zip

    Most of the time PF7 will work fine, but if you made some certain changes in settings, it may just hang after launch, not showing any window.
    If you want to go back using PF7, you may need to delete folder "~/Library/Application Support/Path Finder/Settings/Data Store", where "~" is your home folder.
    After that PF7 will work fine. 

    We also recommend disabling the automatic update checker in Path Finder > Preferences > General. 

    Be sure to let us know should any further questions arise. 

    Best Regards, 
    Jordan
    Path Finder Support Team 

  19. Path Finder Support Team closed this discussion on 10 Nov, 2018 09:47 PM.

  20. Lou Swaine re-opened this discussion on 12 Nov, 2018 11:16 AM

  21. 11 Posted by Lou Swaine on 12 Nov, 2018 11:16 AM

    Lou Swaine's Avatar

    Hi successfully uninstalled PF 8 but PF 7 also does not work for DropBox teams to copy server link. This is a major issue and means cannot use this software until you find fix. Please advise when this may be

    Many thanks,

    _______________________________
    lou swaine
    founder and creative director
    (hug)london <http://huglondon.com/>

    m: +44 7720 401 449 I t: +44 203 290 4036
    3rd Floor, 28 Brunswick Place, London N1 6DZ
    folio <http://huglondon.com/> I linkedin <https://www.linkedin.com/company/huglondon> I twitter <https://twitter.com/@hug_london> I blog <http://huglondon.com/blog>

    Email and the internet are not considered secure media. Please note
    that we cannot accept liability for any data intercepted and processed.
    We process personal data contained herein in accordance with UK data
    protection legislation. All feasible security measures are in place. If you
    are not the intended recipient of this email, please let the sender know an
    then destroy all copies. Thank you.

  22. Support Staff 12 Posted by Path Finder Sup... on 12 Nov, 2018 02:30 PM

    Path Finder Support Team's Avatar

    Hi Lou,

    Our short-term focus is fixing all the remaining issues in Path Finder. 
    As soon as our developers are done with that, they will begin implementing new features including better cloud services support. 
    Too many conditions here, and, unfortunately, I'm unable to provide you with the exact timeline. 

    Please feel free to write us back and we will be happy to assist you.

    Best Regards,
    Jordan 
    Path Finder Support Team

  23. Path Finder Support Team closed this discussion on 12 Nov, 2018 02:30 PM.

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