little red dot on map

brandsma.h's Avatar

brandsma.h

08 Oct, 2018 05:31 PM

In Finder I can see the maps and files in User/Library/Application Support/MoblieSync but not in Path Finder. The map MobileSync has a little red dot with white stripe in the right lower corner.
How can I make the map and files (iPhone and iPad backups) see in Path Finder (8)?

  1. Support Staff 1 Posted by Path Finder Sup... on 10 Oct, 2018 11:18 AM

    Path Finder Support Team's Avatar

    Hi, 

    Thanks for reporting this issue!

    We've already submitted it to our developers for further investigation. 

    Make sure to let us know should any further questions arise. 

    Best Regards, 
    Jordan
    Path Finder Support Team 

  2. Path Finder Support Team closed this discussion on 10 Oct, 2018 11:18 AM.

  3. brandsma.h re-opened this discussion on 24 Oct, 2018 09:57 AM

  4. 2 Posted by brandsma.h on 24 Oct, 2018 09:57 AM

    brandsma.h's Avatar

    Hi Jordan,

    no clue jet?

    regards

    Hill

    > Op 10 okt. 2018, om 13:18 heeft Path Finder Support Team <[email blocked]> het volgende geschreven:
    >
    > From: Path Finder Support Team (Cocoatech Support)
    > Subject: little red dot on map
    >
    > Hi,
    >
    > Thanks for reporting this issue!
    >
    > We've already submitted it to our developers for further investigation.
    >
    > Make sure to let us know should any further questions arise.
    >
    > Best Regards,
    > Jordan
    > Path Finder Support Team
    >
    >
    >
    >
    >
    > View this discussion at our support site online: http://support.cocoatech.com/discussions/problems/117568-little-red-dot-on-map
    >
    > ---
    >
    > To unsubscribe and stop receiving emails from http://support.cocoatech.com, visit http://support.cocoatech.com/unsubscribe/12c937d09ca9e3db1956c7f27f74aac19fea2ef4

  5. Support Staff 3 Posted by Path Finder Sup... on 24 Oct, 2018 10:32 AM

    Path Finder Support Team's Avatar

    Hi,

    Not yet, unfortunately. 
    Please follow the instruction and check if the issue still persists: 

    1. Make sure that Path Finder is located in the Applications folder
      (in case you are using macOS Mojave) Use System Preferences > Security & Privacy > grant Full Disk Access to Path Finder

    2. Open your terminal and paste the following command to check if Path Finder has been slapped with the quarantined extended attribute:

    xattr /Applications/"Path Finder.app"

    1. If you see com.apple.quarantine returned as output from that last command, then go ahead and run this next command:

    xattr -d com.apple.quarantine /Applications/"Path Finder.app"

    You won't get any feedback or output from that command, but that's okay because you can just run the first command again to see for yourself if the com.apple.quarantine attribute shows up again. It shouldn't, and now Path Finder is freed from Apple quarantine jail. Restart your PathFinder now. 

    Don't hesitate to contact us should any questions arise. 

    Best Regards,
    Jordan
    Path Finder Support Team 

  6. Path Finder Support Team closed this discussion on 24 Oct, 2018 10:32 AM.

  7. brandsma.h re-opened this discussion on 24 Oct, 2018 02:49 PM

  8. 4 Posted by brandsma.h on 24 Oct, 2018 02:49 PM

    brandsma.h's Avatar

    Hi Jordan,

    That worked! No more red dots and files in the directory are visible now.
    Thanks.

    regards,

    Hill

    > Op 24 okt. 2018, om 12:32 heeft Path Finder Support Team <[email blocked]> het volgende geschreven:
    >
    > From: Path Finder Support Team (Cocoatech Support)
    > Subject: little red dot on map
    >
    > Hi,
    >
    >
    > Not yet, unfortunately.
    > Please follow the instruction and check if the issue still persists:
    >
    >
    > 1. Make sure that Path Finder is located in the Applications folder
    > (in case you are using macOS Mojave) Use System Preferences > Security & Privacy > grant Full Disk Access to Path Finder
    >
    >
    > 2. Open your terminal and paste the following command to check if Path Finder has been slapped with the quarantined extended attribute:
    >
    > xattr /Applications/"Path Finder.app"
    >
    >
    > 3. If you see `com.apple.quarantine` returned as output from that last command, then go ahead and run this next command:
    >
    > xattr -d com.apple.quarantine /Applications/"Path Finder.app"
    >
    >
    > You won't get any feedback or output from that command, but that's okay because you can just run the first command again to see for yourself if the `com.apple.quarantine` attribute shows up again. It shouldn't, and now Path Finder is freed from Apple quarantine jail. Restart your PathFinder now.
    >
    >
    > Don't hesitate to contact us should any questions arise.
    >
    > Best Regards,
    > Jordan
    > Path Finder Support Team
    >
    >
    >
    >
    >
    > View this discussion at our support site online: http://support.cocoatech.com/discussions/problems/117568-little-red-dot-on-map
    >
    > ---
    >
    > To unsubscribe and stop receiving emails from http://support.cocoatech.com, visit http://support.cocoatech.com/unsubscribe/12c937d09ca9e3db1956c7f27f74aac19fea2ef4

  9. Support Staff 5 Posted by Path Finder Sup... on 24 Oct, 2018 07:37 PM

    Path Finder Support Team's Avatar

    Hi Hillebrand,

    We are glad to assist! Please make sure to write us back should any further questions arise.

    Best Regards,
    Jordan
    Path Finder Support Team

  10. Path Finder Support Team closed this discussion on 24 Oct, 2018 07:37 PM.

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