Frequent crashes in PathFinder 8.2 (1885)

tmatsoukas's Avatar

tmatsoukas

15 Sep, 2018 12:10 PM

I had at least four crashes since I installed PF8 yesterday, all of them when copying files to the desktop. I am running PF 8.2 in OS 10.13.6.

  1. Support Staff 1 Posted by Path Finder Sup... on 15 Sep, 2018 03:05 PM

    Path Finder Support Team's Avatar

    Hi, 

    Please follow the instruction and check if the issue still persists: 

    1. Make sure that Path Finder is located in the Applications folder

    2. Open your terminal and paste the following command to check if Path Finder has been slapped with the quarantined extended attribute:
      xattr /Applications/"Path Finder.app"

    3. If you see com.apple.quarantine returned as output from that last command, then go ahead and run this next command:
      xattr -d com.apple.quarantine /Applications/"Path Finder.app"

    You won't get any feedback or output from that command, but that's okay because you can just run the first command again to see for yourself if the com.apple.quarantine attribute shows up again. It shouldn't, and now Path Finder is freed from Apple quarantine jail. Restart your PathFinder now. 

    Don't hesitate to contact us should any questions arise. 

    Best Regards,
    Jordan
    Path Finder Support Team 

  2. Path Finder Support Team closed this discussion on 15 Sep, 2018 03:05 PM.

  3. tmatsoukas re-opened this discussion on 15 Sep, 2018 04:00 PM

  4. 2 Posted by tmatsoukas on 15 Sep, 2018 04:00 PM

    tmatsoukas's Avatar

    I did get com.apple.quarantine on the first run of xattr /Applications/"Path Finder.app" but not after xattr -d com.apple.quarantine /Applications/"Path Finder.app". Hopefully this will eliminate the crashes.

    Thanks.

  5. Support Staff 3 Posted by Path Finder Sup... on 15 Sep, 2018 05:59 PM

    Path Finder Support Team's Avatar

    Hi, 

    We are glad to assist! Please make sure to write us back should any further questions arise.

    Best Regards,
    Jordan
    Path Finder Support Team

  6. Path Finder Support Team closed this discussion on 15 Sep, 2018 05:59 PM.

  7. tmatsoukas re-opened this discussion on 22 Sep, 2018 02:25 PM

  8. 4 Posted by tmatsoukas on 22 Sep, 2018 02:27 PM

    tmatsoukas's Avatar

    I continue to experience crashes of Path Finder 8. I rerun xattr /Applications/"Path Finder.app" and get no "com.apple.quarantine" response.

    Themis

  9. Path Finder Support Team closed this discussion on 22 Sep, 2018 05:57 PM.

  10. Path Finder Support Team re-opened this discussion on 22 Sep, 2018 05:58 PM

  11. Support Staff 5 Posted by Path Finder Sup... on 22 Sep, 2018 05:58 PM

    Path Finder Support Team's Avatar

    Hi, 

    Please confirm, have you tried following the instructions below: 

    1. Delete Path Finder and its traces according to the article: 
      http://support.cocoatech.com/kb/installation-and-compatibility/how-...
    2. Download the latest version of the app from our site
    3. Launch Path Finder and move it to the Apps folder as the app suggests

    Best Regards, 
    Jordan
    Path Finder Support Team 

  12. Path Finder Support Team closed this discussion on 22 Sep, 2018 05:58 PM.

  13. tmatsoukas re-opened this discussion on 22 Sep, 2018 08:34 PM

  14. 6 Posted by tmatsoukas on 22 Sep, 2018 08:34 PM

    tmatsoukas's Avatar

    I have followed the above steps. I will monitor PF8 and will report back if crashes continue.

    Thanks

  15. Path Finder Support Team closed this discussion on 22 Sep, 2018 08:36 PM.

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