Blank Window w 8.2

J Kurt Mueller's Avatar

J Kurt Mueller

14 Sep, 2018 05:52 PM

Problem: Getting a blank Path Finder window when I launch. (See screen shot.) Quitting app and re-launching doesn't fix it. Rebooting computer doesn't fix it. Deleted PF app and re-installed. Same problem.

I'm a PF user for many years--never encountered problems like this before.

Using PF v8.2 on a MacBook Pro (2013) running High Sierra 10.13.6.

Any suggestions?

  1. 1 Posted by Jörg Trieu on 14 Sep, 2018 07:53 PM

    Jörg Trieu's Avatar

    Hello Support

    I have the same Problem.
    Pathfinder startet with a blank window.

  2. Path Finder Support Team closed this discussion on 15 Sep, 2018 02:18 PM.

  3. Path Finder Support Team re-opened this discussion on 15 Sep, 2018 02:19 PM

  4. Support Staff 2 Posted by Path Finder Sup... on 15 Sep, 2018 02:19 PM

    Path Finder Support Team's Avatar

    Hi, 

    Please make sure to reinstall Path Finder cleaning up its preferences files: 

    1. Delete Path Finder and its traces according to the article: 
      http://support.cocoatech.com/kb/installation-and-compatibility/how-...
    2. Download the latest version of the app from our site
    3. Launch Path Finder and move it to the Apps folder as the app suggests

    Let me know how it goes. 

    Best Regards, 
    Jordan
    Path Finder Support Team 

  5. Path Finder Support Team closed this discussion on 15 Sep, 2018 02:19 PM.

  6. Jörg Trieu re-opened this discussion on 15 Sep, 2018 02:38 PM

  7. 3 Posted by Jörg Trieu on 15 Sep, 2018 02:38 PM

    Jörg Trieu's Avatar

    Thank you for your fast responese time.

    Am 15.09.18, 16:19 schrieb "Path Finder Support Team" <[email blocked]>:

        From: Path Finder Support Team (Cocoatech Support)
        Subject: Blank Window w 8.2
        
        Hi,
        
        Please make sure to reinstall Path Finder cleaning up its preferences files:
        
        1. Delete Path Finder and its traces according to the article:
        http://support.cocoatech.com/kb/installation-and-compatibility/how-do-i-completely-uninstall-path-finder
        2. Download the latest version of the app from our site
        3. Launch Path Finder and move it to the Apps folder as the app suggests
        
        Let me know how it goes.
        
        Best Regards,
        Jordan
        Path Finder Support Team
        
        
        
        
        
        View this discussion at our support site online: http://support.cocoatech.com/discussions/problems/114415-blank-window-w-82
        
        ---
        
        Reply with #ignore to stop receiving notifications for this discussion.

  8. Path Finder Support Team closed this discussion on 15 Sep, 2018 03:08 PM.

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