Path Finder 8.1 Freezing entire machine for 5 minutes

msatterwhite's Avatar

msatterwhite

09 Aug, 2018 03:10 PM

I'm running Path Finder 8.1 on MacOS 10.13.6 and, several times now, my computer has completely frozen while I'm using Path Finder. I'm still trying to determine the cause to replicate it but suffice to say, it is painful when it happens. My closest guess right now is that it happens when I am working with files or folders on the network.

Most of the time, I've rebooted because I can't use anything at all on my system. I try to force quit applications but, if I get lucky enough to make it to the menu, it doesn't prompt me for an application.

I hope you can fix it. I'm a long time customer and this is one of the things that may push me to a new file management solution. I hope you've seen this before and are working on it.

  1. Support Staff 1 Posted by Path Finder Sup... on 09 Aug, 2018 03:47 PM

    Path Finder Support Team's Avatar

    Hi Michael, 

    Please follow the instruction and check if the issue still persists: 

    1. Make sure that Path Finder is located in the Applications folder

    2. Open your terminal and paste the following command to check if Path Finder has been slapped with the quarantined extended attribute:
      xattr /Applications/"Path Finder.app"

    3. If you see com.apple.quarantine returned as output from that last command, then go ahead and run this next command:
      xattr -d com.apple.quarantine /Applications/"Path Finder.app"

    You won't get any feedback or output from that command, but that's okay because you can just run the first command again to see for yourself if the com.apple.quarantine attribute shows up again. It shouldn't, and now Path Finder is freed from Apple quarantine jail. Restart your PathFinder now. 

    Don't hesitate to contact us should any questions arise. 

    Best Regards,
    Jordan
    Path Finder Support Team 

  2. Path Finder Support Team closed this discussion on 09 Aug, 2018 03:47 PM.

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