Path finder shows white screen - no files and folders

Eugene's Avatar

Eugene

07 Aug, 2018 10:08 PM

Hello,
Today Path Finder stopped correct working on my macbook.
When I open Path Finder I get welcome popup where I see 15 days trial left. I click Buy Later and then the app opens and shows only white screen like this https://monosnap.com/direct/2uCqzvt9AmIPmEvIdFs9wVYQelkDFz - so I can't see my folders and files
If I resize it the screen becomes black https://monosnap.com/direct/HfbEoLRZDTUxY39ScoouZrAM3qWsZs

I've tried to reboot my mac, I've closed and reopened path finder, I've tried to change settings and app view - nothing helps.

But what is really strange - it works fine when I switch to another account at this macbook. And when I return back to my main administrator's account this bug remains.

My OS is Hight Sierra 10.13.6 (17G65)
device - macbook pro 2017 with touch bar

  1. Support Staff 1 Posted by Path Finder Sup... on 09 Aug, 2018 01:38 PM

    Path Finder Support Team's Avatar

    Hi Eugene, 

    May I ask you to follow the instruction and check if the issue still persists: 

    1. Delete Path Finder and its traces according to the article: 
      http://support.cocoatech.com/kb/installation-and-compatibility/how-...
    2. Download the latest version of the app from our site
    3. Copy zipped app to the Applications folder
    4. Unzip it into the Apps folder and launch

    Let me know how it goes. 

    Best Regards, 
    Jordan
    Path Finder Support Team 

  2. Path Finder Support Team closed this discussion on 09 Aug, 2018 01:38 PM.

  3. Петров Евгений re-opened this discussion on 09 Aug, 2018 08:48 PM

  4. 2 Posted by Петров Евгений on 09 Aug, 2018 08:48 PM

    Петров Евгений's Avatar

    It's ok now. Thank you!
    Do you have any ideas about the reasons? I wonder what I did wrong and can this happen again.

    09.08.2018, 16:38, "Path Finder Support Team" <[email blocked]>:
    > From: Path Finder Support Team (Cocoatech Support)
    > Subject: Path finder shows white screen - no files and folders
    >
    > Hi Eugene,
    >
    > May I ask you to follow the instruction and check if the issue still persists:
    >
    > 1. Delete Path Finder and its traces according to the article:
    > http://support.cocoatech.com/kb/installation-and-compatibility/how-do-i-completely-uninstall-path-finder
    > 2. Download the latest version of the app from our site
    > 3. Copy zipped app to the Applications folder
    > 4. Unzip it into the Apps folder and launch
    >
    > Let me know how it goes.
    >
    > Best Regards,
    > Jordan
    > Path Finder Support Team
    >
    > View this discussion at our support site online: http://support.cocoatech.com/discussions/problems/110413-path-finder-shows-white-screen-no-files-and-folders
    >
    > ---
    >
    > Reply with #ignore to stop receiving notifications for this discussion.

  5. Support Staff 3 Posted by Path Finder Sup... on 09 Aug, 2018 08:58 PM

    Path Finder Support Team's Avatar

    Hi Eugene,

    Unfortunately, it happens sometimes that preferences files get corrupted. 
    We are investigating this behavior with our developers. 

    Please feel free to write us back and we will be happy to assist you.

    Best Regards,
    Jordan 
    Path Finder Support Team

  6. Path Finder Support Team closed this discussion on 09 Aug, 2018 08:58 PM.

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