A surfeit of issues (including grayed out menus and crash on quit)

salper's Avatar

salper

13 Jul, 2018 10:16 PM

I'm having serious issues trying to use 8.0.4.

1. After an undetermined amount of time, menu items in the Pathfinder and File menus are grayed out, including things like Preferences, Quit Pathfinder, New Browser, etc. Obviously quitting requires force-quitting. Menu functionality is not restored after relaunching (requires a restart, which doesn't necessarily restore function).

2. Pathfinder will not quit gracefully. Exceptions reported on every launch.

3. Pathfinder will not remember its open tabs or windows between sessions (no doubt as a result of #2 above).

4. Dropbox deletions call an alert asking if the file should be deleted locally or everywhere. Although the "delete for everyone" button is highlighted, it does not have focus.

Obvioiusly Pathfinder is nearly unusable in this state.

Best wishes,

Steve

  1. Support Staff 1 Posted by Path Finder Sup... on 14 Jul, 2018 09:06 PM

    Path Finder Support Team's Avatar

    Hi Steve, 

    May I ask you to follow the instruction and check if the issue still persists: 

    1. Delete Path Finder and its traces according to the article: 
      http://support.cocoatech.com/kb/installation-and-compatibility/how-...
    2. Download the latest version of the app from our site
    3. Copy zipped app to the Applications folder
    4. Unzip it into the Apps folder and launch

    Let me know how it goes. 

    Best Regards, 
    Jordan
    Path Finder Support Team 

  2. Path Finder Support Team closed this discussion on 14 Jul, 2018 09:06 PM.

  3. salper re-opened this discussion on 15 Jul, 2018 12:05 AM

  4. 2 Posted by salper on 15 Jul, 2018 12:05 AM

    salper's Avatar

    Hi, Jordan.

    I would, but I'm not able to access the preferences! They are grayed out.

    --
    Steven M. Alper
    [email blocked] <mailto:[email blocked]>

  5. Support Staff 3 Posted by Path Finder Sup... on 15 Jul, 2018 01:48 PM

    Path Finder Support Team's Avatar

    Hi Steven, 

    Sorry for the confusion. 

    It's safe to skip the step with tweaking preferences if you are going to install PF back right away. 

    Best Regards,
    Jordan 
    Path Finder Support Team

  6. Path Finder Support Team closed this discussion on 15 Jul, 2018 01:48 PM.

  7. salper re-opened this discussion on 17 Jul, 2018 06:19 AM

  8. 4 Posted by salper on 17 Jul, 2018 06:19 AM

    salper's Avatar

    That did seem to make PF usable again, although a whole slew of exceptions occurred after restart. And I've got a lot of work ahead of me to get things set up the way they were....

    Thanks.

    --
    Steven M. Alper
    [email blocked] <mailto:[email blocked]>

  9. Path Finder Support Team closed this discussion on 18 Jul, 2018 04:20 PM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac