Please make an UPGRADE from PF 8 to PF 7 hassle free

Christopher Bratt's Avatar

Christopher Bratt

09 Jul, 2018 09:49 AM

Hi
Cocaotech offers a somewhat complex apporoach for those wanting to have all the functionality and stability of PF7, i.e. UPGRADING from PF8 to PF7 as far as functionality goes (sorry for being polemic, but months have gone by and Cacoetech still has not solved any iof the huge problems, or improved features of PF 8.)

Please give us a hassle free way to UPGRADE from the new PF 8 to the old PF 7. PF7 was/is great, PF 8 is the worst app on my computer. I think you owe your paying customers an convenient way to UPGRADE to PF 7. Thanks

  1. 1 Posted by Christopher Bra... on 09 Jul, 2018 10:33 AM

    Christopher Bratt's Avatar

    Thanks.

    I'm not able to reply to my own comment(?).

    I tried to post this:

    ----

    I used used the TrashMe app, which will try to find all linked files of an
    app before allowing you to delete all of them, along with the app.

    I'm now back to PF 7 and it's a relief. Much better than PF8. It's fast (PF
    8 is beyond slow, for instance whan having to load simple text files) and
    PF 7 has important features that were simply omitted from PF8. I'm happy,
    sometimes going back is going forward.

    Cocaotech, please don't offer a refund for the PF8 upgrade I paid for.
    Instead, I hope you do add what worked well in PF7 to PF8 (even though I
     have problems seeing the meaning of modules in PF8 when seeing what we
    already had/have in PF7).

    (PF 7 came out in 2014, it seems. I can understand the need for making
    customers pay again. I would suggest using the features of PF7 as the
    platform for future updates, not PF8).

  2. 2 Posted by Eric Dunkerley on 09 Jul, 2018 12:47 PM

    Eric Dunkerley's Avatar

    I echo the sentiments expressed here by Christopher. I would LIKE to go back to PF7 since I can't get PF8 to work. I keep waiting for Cocoatech to fix the bug that keeps PF8 from even displaying a minimally functional window (see attached screenshot of what I'm getting). I haven't paid for PF8 yet since I can't justify spending company funds on a non-functioning product.
    Now, how do I go back to PF7?

  3. 3 Posted by Christopher Bra... on 09 Jul, 2018 01:33 PM

    Christopher Bratt's Avatar

    Eric,

    Cocoatech's own answer is here:
    http://support.cocoatech.com/kb/installation-and-compatibility/how-...

    It's certainly doable, but is is not a very user-friendly answer. When a company delivers a faulty product, it should make things as hasle-free as possible for their customers. In this case: Pull back the product and apologise to the customers. The last months have shown that this is not the way Cocoateck deals with their error. As a consequence, new customers are lured into using their faulty product.

    I know very few companies that substitute a good application with a non-functional one (the others were the developers of an app called Paper). Unfortunately, what these few developers have in common, is that when encountering customer protest, they still pretend they have a functional app.

    Cocoatech could be much more customer-friendly and stop luring customers into waisting time (and money) on what is still failware. We simply have to learn from this and consider whether we again pay for an upgrade from Cocoatech.

  4. 4 Posted by Christopher Bra... on 09 Jul, 2018 01:35 PM

    Christopher Bratt's Avatar

    Eric,

    Cocoatech's own answer is here:
    http://support.cocoatech.com/kb/installation-and-compatibility/how-do-i-completely-uninstall-path-finder

    It's certainly doable, but is is not a very user-friendly answer. When a
    company delivers a faulty product, it should make things as hasle-free as
    possible for their customers. In this case: Pull back the product and
    apologise to the customers. The last months have shown that this is not the
    way Cocoateck deals with their error. As a consequence, new customers are
    lured into using their faulty product.

    I know very few companies that substitute a good application with a
    non-functional one (the others were the developers of an app called Paper).
    Unfortunately, what these few developers have in common, is that when
    encountering customer protest, they still pretend they have a functional
    app.

    Cocoatech could be much more customer-friendly and stop luring customers
    into waisting time (and money) on what is still failware. We simply have to
    learn from this and consider whether we again pay for an upgrade from
    Cocoatech.

  5. Path Finder Support Team closed this discussion on 09 Jul, 2018 05:10 PM.

  6. Path Finder Support Team re-opened this discussion on 09 Jul, 2018 05:11 PM

  7. Support Staff 5 Posted by Path Finder Sup... on 09 Jul, 2018 05:11 PM

    Path Finder Support Team's Avatar

    Hi Christopher, 

    Sorry for the inconvenience. Please find the instructions that we provide for downgrading from PF8 to PF7: 

    Here's the link to PathFinder 7: https://get.cocoatech.com/PF7.zip

    Most of the time PF7 will work fine, but if you made some certain changes in settings, it may just hang after launch, not showing any window.
    If you want to go back using PF7, you may need to delete folder "~/Library/Application Support/Path Finder/Settings/Data Store", where "~" is your home folder.
    After that PF7 will work fine. 

    We also recommend disabling the automatic update checker in Path Finder > Preferences > General. 

    PathFinder 7 used very old APIs that are outdated by now. 
    It supported everything starting with macOS Lion. That started causing issues in newer macOS. 
    You are lucky not to have experienced them. This way, a re-write was necessary. 

    Be sure to let us know should any further questions arise. 

    Best Regards, 
    Jordan
    Path Finder Support Team 

  8. Path Finder Support Team closed this discussion on 09 Jul, 2018 05:11 PM.

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