Pathfinder hangs after screen unlock

GL's Avatar

GL

07 Jun, 2018 02:24 PM

Pathfinder 8.0.1 (1867) is hanging every time after I unlock the screen. Anyone have this issue and a workaround? It's annoying having to force quit the app, hit ignore on the report and restart it.

-Thanks -G

  1. Support Staff 1 Posted by Path Finder Sup... on 07 Jun, 2018 06:01 PM

    Path Finder Support Team's Avatar

    Hi Gregg, 

    Thanks for reaching out! 

    Please delete your preferences file ~/Library/Preferences/com.cocoatech.PathFinder.plist and check if the issue still persists. 

    Looking forward to your reply. 

    Best Regards,
    Jordan 
    Path Finder Support Team

  2. Path Finder Support Team closed this discussion on 07 Jun, 2018 06:01 PM.

  3. Gregg Lahti re-opened this discussion on 13 Jun, 2018 02:50 PM

  4. 2 Posted by Gregg Lahti on 13 Jun, 2018 02:50 PM

    Gregg Lahti's Avatar

    Problem still persists. Also updated to macOS High Sierra from 10.13.4 to 10.13.5 and still have an issue. Any ideas?

     -Thanks
    -Gregg
     

    On 6/7/18, 11:01 AM, "Path Finder Support Team" <[email blocked]> wrote:

        From: Path Finder Support Team (Cocoatech Support)
        Subject: Pathfinder hangs after screen unlock
        
        Hi Gregg,
        
        Thanks for reaching out!
        
        Please delete your preferences file **~/Library/Preferences/com.cocoatech.PathFinder.plist** and check if the issue still persists.
        
        Looking forward to your reply.
        
        Best Regards,
        Jordan
        Path Finder Support Team
        
        
        
        
        
        View this discussion at our support site online: http://support.cocoatech.com/discussions/problems/104172-pathfinder-hangs-after-screen-unlock
        
        ---
        
        Reply with #ignore to stop receiving notifications for this discussion.

  5. Support Staff 3 Posted by Path Finder Sup... on 13 Jun, 2018 05:27 PM

    Path Finder Support Team's Avatar

    Hi Gregg, 

    May I ask you to follow the instruction and check if the issue still persists: 

    1. Delete Path Finder and its traces according to the article: 
      http://support.cocoatech.com/kb/installation-and-compatibility/how-...
    2. Download the latest version of the app from our site
    3. Copy zipped app to the Applications folder
    4. Unzip it into the Apps folder and launch

    Let me know how it goes. 

    Best Regards, 
    Jordan
    Path Finder Support Team 

  6. Path Finder Support Team closed this discussion on 13 Jun, 2018 05:27 PM.

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